Astea Mobile vs InSkill

Astea Mobile works with Alliance and FieldCentrix solutions, replacing paper-intensive, manual field service processes with standardized, automated and streamlined operations. Global mobile workforces are empowered with wireless access to the real-time information they need — when and where they need it — to eliminate inefficiency, enhance customer service and improve service margins and contract profitability. As work orders are scheduled the correct field engineer is notified via his or her wired or wireless device. Service technicians are armed with all the information they need to complete a service or maintenance job. Work orders are sent wirelessly from the office and include customer account and job site information, equipment history and contract and warranty data — onsite, at the press of a button. Technicians have the ability to capture and submit service ticket information without the need for paperwork or for re-keying into the back office system. Service technicians can review and accept assigned jobs on their mobile devices as well, increasing productivity and accelerating call response. Astea Mobile also allows technicians to manage their own schedules in the field while keeping the home office updated in real time. The solution also supports complete parts management from the field technician’s standpoint. It allows them to post parts used against the work order, request parts if they are not in van stock, track the technician’s van stock, receive inventory and ship parts back to the warehouse or depot for closed loop tracking of RMAs and vendor claims. Astea Mobile also provides optional real-time GPS tracking. When enabled it allows Alliance, FieldCentrix or ServiceVision back office users to view the current technician’s location for the purpose of intelligently scheduling, even while the application is in the background. This flexibility provides the office with a more accurate reflection of schedules, job scope and resources, enabling the operation to reduce the travel time and distance between jobs. The technician can perform their job, using their wireless device, even when they are out of communication range the device will perform normally and synchronize when wireless communication is resumed. Astea Mobile also enables the service technician to communicate, via instant messaging, with other engineers, corporate office, warehouse or other predefined contacts as determined by the organization. This makes it easy for the field service engineer to stay connected and make sure that he gets everything he needs to deliver outstanding service. Benefits •Increase Revenue from Technician Productivity •Reduce Paperwork •Reduction in Service Delivery Costs •Reduction in Inventory Carrying Costs •Reduction in Travel Costs •Minimize SLA Penalties •Accelerate Invoicing Process Disclaimer: Continued use of GPS running in the background can dramatically decrease battery life.

InSkill is a world leading platform for creating, managing, and using product-based copilots for complex industrial products. ASK QUESTIONS about assets or products you use and instantly learn from documentation, resources, and procedures. DELIVER EXPERTISE TO INDUSTRIAL WORKERS IN REAL-TIME with the InSkill mobile app. Access the worlds #1 expertise platform and transform your business with real-time data using artificial intelligence. InSkill AI Technicians curate and provide workers with accurate and clear step-by-step instructions to help them solve complicated problems or perform difficult tasks. With InSkill, suppliers of industrial equipment capture and manage their know-how and then make it available to their ecosystem of partners and customers. Product experts can easily train the AI on the go by adding knowledge as they work. They can even include videos or pictures of procedures to aid their colleagues. UPSKILL TECHNICIANS InSkill dramatically improves uptime and productivity by resolving more service and maintenance instances without needing to send a technician on site. The InSkill app makes it possible to easily capture senior technician know-how as they are working. Customer feedback can be crowdsourced to constantly improve and optimize your AI technicians. Use of the InSkill network has been shown to drastically improve first time fix rate and uptime in factories across the globe. PERSONALIZE MACHINE DOCUMENTATION & PROCEDURES Thanks to InSkill’s AI technicians, you are now able to access personalized documentation, guides, procedures, and workflows that are specific to your install. Each AI Technician is equipped to troubleshoot and solve known issues and assist users in typical maintenance or upkeep tasks. BETTER MAINTAIN EQUIPMENT WITH DIGITAL COMPLIANCE InSkill offers powerful compliance tools that allow you to track scheduled maintenance, analyze task time, track parts used, and even validate performance. AI DELIVERS KNOW-HOW WHEN AND HOW YOU NEED IT AI technicians are available 24/7 and equipped to provide guidance that not only suits your particular device setup, but also your specific users. Expertise is delivered in the language that your user speaks and is available to be used offline or in low connectivity environments. STREAMLINE ISSUE ESCALATION When AI technicians encounter something that requires specialized skills to complete, the session is easily escalated or shared with a coworker or with a technician. Details about the machine are readily available including serial number, install configuration, history, device data, and background information. InSkill can automatically integrate with your existing corporate infrastructure to empower users across your organization. KEY FEATURES * Ask Questions about how to use your assets and products * Easy access to your assets and products * QR scanner to quickly capture data from your device * Organize assets into groups or lines * View assets and products from all of your suppliers * Full history of your diagnosis activity and ability to access it at any time * Hand off or escalate sessions * Customize the language for your support * Download resources for offline or low connectivity environments * Easy access to products resources and tasks * View asset configuration, history, and notes. * View device diagnostic data and diagnostic history of a device * Track parts used during a task * Contribute knowledge and train the AI on your product * Integration with common CRM and ticketing systems