StarHub App vs Spark by CelcomDigi
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
StarHub App
Easily manage all your StarHub services, discover new deals, and shop for mobile, broadband, and entertainment plans. Pay bills, monitor data, and get support 24/7.
- Discover new deals
- Manage mobile plans
- Shop broadband and entertainment
- View and pay bills
- Subscribe to add-ons
- 24/7 virtual assistant support
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The StarHub app is here to help you do more, effortlessly. Discover new deals and manage your StarHub services anytime, anywhere with the refreshed StarHub app! • Shop our latest mobile, broadband and entertainment offerings, all within the app • Activate and manage your mobile plans, view your data allowance, add roaming packs and more • Change up your entertainment offerings with new TV+ passes and streaming add-ons • View and pay your bills, or top-up your StarHub wallet with ease • Get alerts on the latest deals or important updates related to your services • Subscribe to add-ons and services like our cyber security suite or worry-free device care • Have any questions? Get 24/7 support from our virtual assistant StarHub's achievements and assurances: • Sustainability Champion: Named World’s Most Sustainable Telco on 2025 Corporate Knights' Global 100 • Data safety certified: Awarded with the Data Protection Trustmark (DPTM) certification by Infocomm Media Development Authority (IMDA) • Secure transactions: Committed to the high standard in payment safety with PCI-DSS compliance
Spark by CelcomDigi
A digital-first mobile experience offering instant eSIM activation and flexible plan management. Control multiple lines, upgrade or downgrade plans, and access support all within the app.
- Instant eSIM activation
- Flexible plan management
- Manage up to 5 lines
- Affordable plans from RM15/month
- On-demand roaming
- Live in-app support
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Get a 5G eSIM without visiting a physical store. Spark is the eSIM-only experience designed for a digital-first lifestyle, comes with app-powered experience that puts you in total control. No hidden fees or long-term contracts—just high-speed connection that stays within your budget. Spark First: A limited time newcomer plan for RM15 that comes with 20GB of uncapped speed data + hotspot and 100 mins of voice call SPARKWISE: RM 5 OFF x 6 months for everyone! Note: Only applicable to Spark Standard and Spark Plus Why Spark Hits Differently: • Instant eSIM Activation: Get your number and get connected in under 5 minutes. • Total Flexibility: Pause, resume or upgrade anytime. Boosters from RM1: Add extra GB / Minutes / SMS for just RM1. • Global Roaming from RM4: Touch down in 82 countries and stay connected instantly. No more hunting for local SIMs. • Manage 5 Lines: Control family or business lines from one login. • Live in-app support — Real help, real time. Plans for Every Vibe From light browsing to heavy streaming, we’ve got a plan for you from RM12 to RM65/mth. • First: Exclusive plan designed for first timers to join the Spark family • Litei: The light-use plan. Start small & flex up when needed. • Standard: Our 80GB Hero plan. The perfect sweet spot for streaming & browsing. • Plus: The Beast. Massive 5G/4G data for heavy users who want to ditch WiFi. Need a quick boost? Flex Up with extra Data, Voice, or SMS—all starting from just RM1. How to Get Sparked (in 3 Steps): • Download: Grab the app and check if your phone is eSIM-ready. • Pick: Choose your number and a plan that fits you. • Activate: Follow the prompts and you’re live. No physical SIM, no waiting. Real Support, Real Fast: Get help when you need it with our Live In-App Support.
Screenshots
Verdict
The clearest difference is review sentiment: Spark by CelcomDigi at 68% against StarHub App's 9%. Spark by CelcomDigi also leads on rating (4.7 vs 3.1). StarHub App's advantage is ads (none vs shown) and monetization model (free vs free with in-app purchases). On price, ratings volume, update cadence and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Spark by CelcomDigi holds the better App Store score, 4.7 against 3.1. Both are backed by a comparable volume of ratings — 151 and 86 respectively. Written reviews point the same way: 9% of StarHub App's written reviews are positive against 68% of Spark by CelcomDigi's.
StarHub App ships an update every 2 months, Spark by CelcomDigi monthly. The most recent releases landed on September 14, 2026 and August 31, 2026 respectively.
| Parameter | StarHub App | Spark by CelcomDigi |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (151 ratings) | 4.7 (86 ratings) — better |
| Positive reviews | 8.7% of reviews | 67.5% of reviews — better |
| Number of ratings | 151 — better | 86 |
| Update frequency | Every 2 months | Monthly — better |
| Ads | No — better | Yes |
| In-app purchases | No | No |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.0 — better | 16.0 |
| Further details — not scored | ||
| Size | 243 MB | 125 MB |
| Age rating | 4+ | 4+ |
| Developer | StarHub Ltd | CelcomDigi Telecommunications Sdn Bhd |
Customer experience
StarHub App
Spark by CelcomDigi
Bugs and requests
StarHub App
Reported bugs
21 issues- App fails to launch - stuck on loading animation
- OTP authentication repeatedly fails
- Payment process resets when leaving app for authentication
- Identity verification crashes during document upload
- Navigation buttons unresponsive or non-functional
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- App crashes when logged in
- Links not working after app updates
- Data usage display inaccurate or missing
- Billing information not displaying
- App becomes unstable after updates
- Login takes excessive time (up to 1 minute)
- eSIM email confirmation not received
- Tourist eSIM verification links broken or require Singpass
- App resets when switching between screens
- Ad pop-ups prevent access to payment OTP
- Black screen or unresponsive interface
- Incompatibility with iPhone 6 Plus resolution
- Address input validation errors
- E-payment system loses page state
- Redemption page slow to load
- Backend maintenance during business hours
Requested features
12 requests- Apple Pay and modern payment method support
- Dark mode option
- iPad app version
- Ability to remove saved credit cards
- Data upsize usage tracking
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- Call minutes monitoring
- Better international roaming management
- Improved overseas app performance
- Alternative payment methods (7-Eleven, website)
- Better account status visibility
- Streamlined eSIM verification process for tourists
- Native app design instead of web-based interfaces
Spark by CelcomDigi
Not enough reviews yet to summarise bugs or requests.
In-app purchases
StarHub App
No in-app purchases
Spark by CelcomDigi
No in-app purchases
