SmartHub vs EPC Citizen Connect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SmartHub
Manage your utility and telecommunications accounts with ease. View usage, billing, and payment history. Report service issues, receive important company news, and manage your WiFi network all from your mobile device.
- View and manage bills and payments
- Monitor energy usage trends
- Contact customer service easily
- Receive service news and outage alerts
- Report service interruptions
- Manage WiFi network and devices
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SmartHub provides utility and telecommunications customers account management at their fingertips. Customers can view their usage and billing, manage payments, notify customer service of account and service issues and receive special messaging from their local utility or telecommunications company. NISC serves over 500 telecoms and utilities across the nation, install the application to determine if your local organization is supported. Additional Features: Bill & Pay - Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device. Make a payment now or schedule it for a future date. My Usage - View energy usage graphs to identify high usage trends. Navigate graphs quickly using an intuitive gesture based interface. Contact Us - Easily contact your service provider by email or phone. You can also submit one of the many predefined messages, with the ability to include pictures and GPS coordinates. News - Provides a convenient way to monitor news that may affect your service such as rate changes, outage information and upcoming events. Service Status - Displays service interruption and outage information. You can also report an outage directly to your service provider. Maps - Displays facility and payment dropbox locations on a map interface. Manage Wifi - Easily manage your WiFi network and connected devices. Maintain passwords, troubleshoot issues, create and control guest networks, limit access to connected devices, create rules with parental controls and check internet speed.
EPC Citizen Connect
Easily submit service requests for roads and parks in El Paso County, Colorado. Pinpoint locations with GPS, upload photos of issues, and track the status of your requests. Access information on various county services.
- Submit service requests
- GPS location pinpointing
- Photo uploads for issues
- Anonymous or registered submissions
- Service status updates
- Service catalog information
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The El Paso County, CO., Citizen Connect application allows anyone in El Paso County CO., to submit Service Requests for roads and parks within it's jurisdiction. * Inputting service requests couldn't be easier for our citizens. The app utilizes GPS tracking to automatically pinpoint the service request location and it allows citizens to upload a picture to show the specific issue. * Citizens can choose to register using their contact information, linking to FaceBook/GMail, or submitting tickets anonymously to the County. The advantage of registering is that Citizens can get status updates on their tickets through out the entire process. * Our Service Catalog provides our citizens with information on the various services, which can be serviced and provides expectations of service delivery. You can find information on Snow Removal, Gravel Repair, Tree Trimming, and more. * The app also has the ability to find your Service Requests, articles on services, county residential properties and property owners.
Screenshots
Verdict
The clearest difference is rating: SmartHub at 2.7 against EPC Citizen Connect's 1.3. SmartHub also leads on ratings volume (2K vs 3) and review sentiment (17% vs 0%). EPC Citizen Connect's advantage is iOS requirement (13.0 vs 17.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SmartHub holds the better App Store score, 2.7 against 1.3. That said, the two scores are not equally well evidenced: SmartHub has 2K ratings behind it against 3, so its average is the more settled of the two. Written reviews point the same way: 17% of SmartHub's written reviews are positive against 0% of EPC Citizen Connect's.
SmartHub ships an update every 2 months, EPC Citizen Connect every 5 months. The most recent releases landed on October 19, 2026 and October 1, 2026 respectively.
| Parameter | SmartHub | EPC Citizen Connect |
|---|---|---|
| Price | Free | Free |
| Rating | 2.7 (2K ratings) — better | 1.3 (3 ratings) |
| Positive reviews | 16.5% of reviews — better | 0.0% of reviews |
| Number of ratings | 2K — better | 3 |
| Update frequency | Every 2 months — better | Every 5 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #113 — better | — |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 29 MB | 218 MB |
| Age rating | 17+ | 4+ |
| Developer | National Information Solutions Cooperative | El Paso County |
Customer experience
SmartHub
EPC Citizen Connect
Bugs and requests
SmartHub
Reported bugs
4 issues- Login issues after recent update
- Incorrect or missing usage data
- Inability to disable auto-pay
- Compatibility problems with newer OS versions
Requested features
4 requests- Add support for multiple utility accounts
- Improve push notification system
- Provide more detailed usage insights
- Allow customizable alert thresholds
EPC Citizen Connect
Not enough reviews yet to summarise bugs or requests.
In-app purchases
SmartHub
No in-app purchases
EPC Citizen Connect
No in-app purchases









