Comparison

Industry Online Support vs VisitReport by snapAddy

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Industry Online Support

Access over 300,000 Siemens Industry product documents anytime, anywhere. This app aids in project implementation, troubleshooting, and system expansion, offering FAQs, manuals, and expert entries. It features product code scanning, email sharing, offline caching, and multi-language support.

Highlights
  • Access 300,000+ Siemens Industry product documents
  • Problem-solving and troubleshooting assistance
  • Technical Forum access
  • Scan product/EAN codes for data
  • Offline cache for saved favorites
  • Multi-language support
Features
Read full description

With the Industry Online Support App you have access to more than 300,000 documents about Siemens Industry products - any time and anywhere. The app supports you, for example, in the following fields: • Problem solving during the implementation of a project • Troubleshooting of failures • Expanding or restructuring your system It also provides you with access to the Technical Forum and to further entries created for you by our experts: • FAQs • Application examples • Manuals • Certificates • Product notes, and many others The main functions at a glance: • Scan your product codes / EAN codes for a direct display of all technical and graphic data (e.g. CAx data) about your Siemens Industry product.‑ • Send your product information or entries per e-mail in order to process the information directly at the workstation. • Send your requests to Technical Support at your convenience. Detail information can easily be added using the scan or photo function. • Use the offline cache function to save your favorites to your device. In this way you can call these entries, products and conferences even without network coverage. • Transfer PDF documents to an external library. • The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English. More information about how to use the app can be found in the menu item “Help / Tutorial” or in this video: https://support.industry.siemens.com/cs/ww/en/sc/2067

About

VisitReport by snapAddy

This app streamlines contact capture for events and sales by allowing instant data entry via business cards, QR codes, or NFC. It syncs structured lead information directly to your CRM, with customizable questionnaires and offline functionality.

Highlights
  • Capture contacts via card, QR, badge, NFC, CRM
  • Customizable questionnaires with logic
  • CRM export with duplicate check
  • Offline functionality
  • Direct follow-up email sending
  • Multilingual UI and form templates
  • Built-in reporting and analytics
Features
Read full description

VisitReport is your smart contact capture app – for trade shows, field sales or events. Capture new contacts instantly – via business card, QR code, badge, NFC or from CRM data. Add notes directly in custom questionnaires. All data is structured and synced to your CRM. Why VisitReport stands out: - Capture from multiple sources: card, QR, badge, NFC, CRM - Custom questionnaires with logic and mandatory fields - CRM export with duplicate check - Works offline, even with poor connection - Send follow-up emails directly from the app - Multilingual UI and form templates - App branding in your corporate design - Built-in reporting & analytics Modern sales starts here. VisitReport helps you capture clean leads – quickly, securely, and without extra steps.

Screenshots

Industry Online Support4 screens
VisitReport by snapAddy4 screens

Verdict

The call

The clearest difference is review sentiment: VisitReport by snapAddy at 81% against Industry Online Support's 32%. VisitReport by snapAddy also leads on update cadence (every 3 weeks vs every 7 months). Industry Online Support's advantage is ratings volume (422 vs 7) and rating (4.6 vs 4.3). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Industry Online Support holds the better App Store score, 4.6 against 4.3. That said, the two scores are not equally well evidenced: Industry Online Support has 422 ratings behind it against 7, so its average is the more settled of the two. Written reviews complicate that: 32% of Industry Online Support's written reviews are positive against 81% of VisitReport by snapAddy's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Industry Online Support ships an update every 7 months, VisitReport by snapAddy every 3 weeks. The most recent releases landed on September 20, 2026 and September 22, 2026 respectively.

Scorecard4 real differences · 6 level
Industry Online Support versus VisitReport by snapAddy: the parameters behind the verdict, then further details
ParameterIndustry Online SupportVisitReport by snapAddy
PriceFreeFree
Rating4.6 (422 ratings) — better4.3 (7 ratings)
Positive reviews31.8% of reviews80.6% of reviews — better
Number of ratings422 — better7
Update frequencyEvery 7 monthsEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS15.6 — better16.0
Further details — not scored
Size81 MB63 MB
Age rating4+4+
DeveloperSiemens AGsnapAddy GmbH

Customer experience

Industry Online Support

All ratings422 ratings
Positive90.3%
Neutral4.3%
Negative5.5%
Written reviews22 reviews
Positive31.8%
Neutral13.6%
Negative54.5%

VisitReport by snapAddy

All ratings7 ratings
Positive85.7%
Neutral0.0%
Negative14.3%
Written reviews31 reviews
Positive80.6%
Neutral6.5%
Negative12.9%

Bugs and requests

Industry Online Support

Reported bugs

10 issues
  • Cannot login (missing fields error)
  • Support request function not working
  • Cannot open links on the forum
  • App gives "Something is wrong, try again later" message
  • App crashes after update (frozen blue screen)
Show 5 more
  • Barcode scan does not work
  • QR code scanning does not automatically pick up codes
  • App logs out frequently
  • App fails to follow iOS conventions
  • App gives volumes of useless information when scanning

Requested features

5 requests
  • Ability to change to macro lens for QR scanning
  • Option to import photos with QR codes
  • PKI support for employees
  • Scan 2D barcodes on devices
  • Improve barcode scanner functionality

VisitReport by snapAddy

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Industry Online Support

No in-app purchases

None

VisitReport by snapAddy

No in-app purchases

Questions

Is Industry Online Support free?
Industry Online Support is free to download, with no in-app purchases.
Is VisitReport by snapAddy free?
VisitReport by snapAddy is free to download, with no in-app purchases.
Which has better reviews, Industry Online Support or VisitReport by snapAddy?
Industry Online Support is rated higher. Industry Online Support averages 4.6 out of 5 from 422 ratings, while VisitReport by snapAddy averages 4.3 from 7 ratings.
Do Industry Online Support or VisitReport by snapAddy have ads?
Neither Industry Online Support nor VisitReport by snapAddy shows ads.
Which is updated more often, Industry Online Support or VisitReport by snapAddy?
Industry Online Support ships an update every 7 months, and VisitReport by snapAddy every 3 weeks. Most recently, Industry Online Support was updated on September 20, 2026 and VisitReport by snapAddy on September 22, 2026.

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