Industry Online Support vs VisitReport by snapAddy
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Industry Online Support
Access over 300,000 Siemens Industry product documents anytime, anywhere. This app aids in project implementation, troubleshooting, and system expansion, offering FAQs, manuals, and expert entries. It features product code scanning, email sharing, offline caching, and multi-language support.
- Access 300,000+ Siemens Industry product documents
- Problem-solving and troubleshooting assistance
- Technical Forum access
- Scan product/EAN codes for data
- Offline cache for saved favorites
- Multi-language support
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With the Industry Online Support App you have access to more than 300,000 documents about Siemens Industry products - any time and anywhere. The app supports you, for example, in the following fields: • Problem solving during the implementation of a project • Troubleshooting of failures • Expanding or restructuring your system It also provides you with access to the Technical Forum and to further entries created for you by our experts: • FAQs • Application examples • Manuals • Certificates • Product notes, and many others The main functions at a glance: • Scan your product codes / EAN codes for a direct display of all technical and graphic data (e.g. CAx data) about your Siemens Industry product.‑ • Send your product information or entries per e-mail in order to process the information directly at the workstation. • Send your requests to Technical Support at your convenience. Detail information can easily be added using the scan or photo function. • Use the offline cache function to save your favorites to your device. In this way you can call these entries, products and conferences even without network coverage. • Transfer PDF documents to an external library. • The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English. More information about how to use the app can be found in the menu item “Help / Tutorial” or in this video: https://support.industry.siemens.com/cs/ww/en/sc/2067
VisitReport by snapAddy
This app streamlines contact capture for events and sales by allowing instant data entry via business cards, QR codes, or NFC. It syncs structured lead information directly to your CRM, with customizable questionnaires and offline functionality.
- Capture contacts via card, QR, badge, NFC, CRM
- Customizable questionnaires with logic
- CRM export with duplicate check
- Offline functionality
- Direct follow-up email sending
- Multilingual UI and form templates
- Built-in reporting and analytics
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VisitReport is your smart contact capture app – for trade shows, field sales or events. Capture new contacts instantly – via business card, QR code, badge, NFC or from CRM data. Add notes directly in custom questionnaires. All data is structured and synced to your CRM. Why VisitReport stands out: - Capture from multiple sources: card, QR, badge, NFC, CRM - Custom questionnaires with logic and mandatory fields - CRM export with duplicate check - Works offline, even with poor connection - Send follow-up emails directly from the app - Multilingual UI and form templates - App branding in your corporate design - Built-in reporting & analytics Modern sales starts here. VisitReport helps you capture clean leads – quickly, securely, and without extra steps.
Screenshots
Verdict
The clearest difference is review sentiment: VisitReport by snapAddy at 81% against Industry Online Support's 32%. VisitReport by snapAddy also leads on update cadence (every 3 weeks vs every 7 months). Industry Online Support's advantage is ratings volume (422 vs 7) and rating (4.6 vs 4.3). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Industry Online Support holds the better App Store score, 4.6 against 4.3. That said, the two scores are not equally well evidenced: Industry Online Support has 422 ratings behind it against 7, so its average is the more settled of the two. Written reviews complicate that: 32% of Industry Online Support's written reviews are positive against 81% of VisitReport by snapAddy's, so the app with the better star average is not the one people write more warmly about.
Industry Online Support ships an update every 7 months, VisitReport by snapAddy every 3 weeks. The most recent releases landed on September 20, 2026 and September 22, 2026 respectively.
| Parameter | Industry Online Support | VisitReport by snapAddy |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (422 ratings) — better | 4.3 (7 ratings) |
| Positive reviews | 31.8% of reviews | 80.6% of reviews — better |
| Number of ratings | 422 — better | 7 |
| Update frequency | Every 7 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.6 — better | 16.0 |
| Further details — not scored | ||
| Size | 81 MB | 63 MB |
| Age rating | 4+ | 4+ |
| Developer | Siemens AG | snapAddy GmbH |
Customer experience
Industry Online Support
VisitReport by snapAddy
Bugs and requests
Industry Online Support
Reported bugs
10 issues- Cannot login (missing fields error)
- Support request function not working
- Cannot open links on the forum
- App gives "Something is wrong, try again later" message
- App crashes after update (frozen blue screen)
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- Barcode scan does not work
- QR code scanning does not automatically pick up codes
- App logs out frequently
- App fails to follow iOS conventions
- App gives volumes of useless information when scanning
Requested features
5 requests- Ability to change to macro lens for QR scanning
- Option to import photos with QR codes
- PKI support for employees
- Scan 2D barcodes on devices
- Improve barcode scanner functionality
VisitReport by snapAddy
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Industry Online Support
No in-app purchases
VisitReport by snapAddy
No in-app purchases
Questions
Is Industry Online Support free?
Is VisitReport by snapAddy free?
Which has better reviews, Industry Online Support or VisitReport by snapAddy?
Do Industry Online Support or VisitReport by snapAddy have ads?
Which is updated more often, Industry Online Support or VisitReport by snapAddy?
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