BeyondTrust Support vs Bluzone

You can dramatically broaden service desk reach with the new BeyondTrust iOS Customer Client. Employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile. Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the BeyondTrust Rep Console. Feature Overview: • Secure Session Chat – Use BeyondTrust to chat in real-time with mobile users to better understand the issue, transfer files, and view the device’s system information. • Screen Co-Browsing – Support reps using BeyondTrust can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue. • Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device. • Push Web Updates – Support reps can push URLs to end users containing key status updates and system configuration profiles to rapidly resolve the issue. Note: The BeyondTrust iOS Customer Client works with existing BeyondTrust installations with version 15.2.1 or greater and support sites with trusted CA-signed certificates.

The Bluzone app provides developers the means to provision, configure, and remotely monitor Bluvision Beacons and Blufi's. For use with Bluvision's bluzone.io This app enables remote beacon management from your device and is linked to Bluzone — Bluvision's cloud solution that allows for remote fleet, event and workflow management of your Bluvision beacons and BluFis (Bluvision's Bluetooth to WiFi gateways.) This app helps you: Provision Bluvision Devices: * Create and edit templates to be applied to your devices and keep your fleet properly configured. * Determine and manage the location of your devices * Upload and modify the image of a device (with an image 'Selfie') so you can easily recognize the beacon or BluFi * Know the status of your device(s) at a glance Receive real-time alerts when: * A user-defined policy is violated and get visibility into which beacon(s) are in violation [Note: The policies are defined by you or other users of your account.] * Get historical graphs for beacon's sensor data - temperature, light, and accelerometer values Scan and Identify nearby beacons: * Scan for beacons near use to provision * Identify beacons that have already been provisioned for (Shows you Provisioned beacons and Unknown beacons.) Note: This app only works with Bluvision Bluetooth Beacons and BluFi's. Sold separately Please note that your device needs to be Bluetooth 4.0 compatible. Supported Devices include: * iPhone 4s or Newer * iPod 5 generation or Newer.