BeyondTrust Support vs Customer App

You can dramatically broaden service desk reach with the new BeyondTrust iOS Customer Client. Employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile. Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the BeyondTrust Rep Console. Feature Overview: • Secure Session Chat – Use BeyondTrust to chat in real-time with mobile users to better understand the issue, transfer files, and view the device’s system information. • Screen Co-Browsing – Support reps using BeyondTrust can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue. • Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device. • Push Web Updates – Support reps can push URLs to end users containing key status updates and system configuration profiles to rapidly resolve the issue. Note: The BeyondTrust iOS Customer Client works with existing BeyondTrust installations with version 15.2.1 or greater and support sites with trusted CA-signed certificates.

The Zoho Assist - Customer app enables you to receive remote support directly from a trusted technician. 1. With the Zoho Assist - Customer app, you can let technicians look at your iPhone remotely. The first thing you need to do is to request your technician for a remote session. 2. The technician will then send you a nine-digit session key. This is to ensure that each session is safe and secure. Open the Zoho Assist - Customer app and enter the session key. 3. You can then share your screens with the technician at the other end. 4. After going through the screens and getting an idea of the problem, the technician can communicate with you through the in-app chat. This will be ideal when the technician wants to send you instructions or ask you for quick clarifications. 5. Although you'll be sharing your screen directly with the technician, you're always in control as you can choose to stop/resume screen sharing at any time. 6. Additionally, you can configure your iOS device for unattended access by the trusted technician at any time. 7. During an ongoing remote support or unattended access session, technicians and customers can send or receive files of up to 2 GB using the File Transfer option. Download the Zoho Assist - Customer app and get contextual remote support on your iOS device.