When my security team is helping me, they asked me to download this app
So I did and after this, I could not delete any this app or any other app on my phone so I don’t like this app, but it won’t come up in my App Store to update it
crashes EVERYTIME
This app crashes every time I start a remote session. After I tap the link and connect to a session the app will automatically quit itself.
pointer fix
kindly fix this issue - need it asap
thx
thx
10/10
Love this for them.
Great for remote Support
Connecting was very easy for my client to understand and it helped me get them up and running!
Currently not working
Have just tried to connect to a clients phone and as soon as they press broadcast screen it just shows as offline in my console.
Even tried it with my own phone and same result.
Very disappointing
Even tried it with my own phone and same result.
Very disappointing
Crashes
The app connects to the console. However after the user broadcasts their screen it freezes up on the agent console side.
Does not work on iOS 14
App fails, never connects and crashes immediately
Works well
Great app for iOS device support
iOS 13
Support iOS 13
Garbage
My company paid a fortune for this remote tool.
Clearly not a remote tool for iPhones
Try before you buy
Clearly not a remote tool for iPhones
Try before you buy
Upgrade Appliance to 18.2.7 and then it worked on iOS 12
We had no problem getting it to work with iOS 11.
iOS 12 would work if we followed the guidance for iOS 11 but did not work for the guidance for iOS 12
We upgraded appliances to the latest 18.2.7 and now the iOS 12 guidance works and is much less cumbersome to initiate a session with a simple click of the screen sharing icon within the app.
Thanks!
iOS 12 would work if we followed the guidance for iOS 11 but did not work for the guidance for iOS 12
We upgraded appliances to the latest 18.2.7 and now the iOS 12 guidance works and is much less cumbersome to initiate a session with a simple click of the screen sharing icon within the app.
Thanks!
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Useless
First it wont start the session only "starting session" on the iPhone X. Worked on the ipad fine. Second, you can only view within the app itself. Can't provide much support with that. I would give negative stars if i could.
Steve
This client needs a do over.
The complete Bomgar server works great, the one thing we need is remote support for Apple iPhones.
The complete Bomgar server works great, the one thing we need is remote support for Apple iPhones.
Screen share only works on iPhone and not iPads as advertised
Really wanted to like the newest version. But even after following all the setup stuff, it only works with iOS 11.x iPhone. Constantly disconnects when using iPad on iOS 11.x. Support Tech suggested we use iPhones instead. Really?
iOS 11 screen sharing doesn’t work
Version 17.1 was supposed to bring the long awaited untethered iOS screen sharing. But unfortunately it goes black any time the user goes to the home screen or to another app. The appliance is running Bomgar 17.1.2 and we get the same results on both iPads and iPhones running iOS 11 and 11.03
Edit: in the next version, can you please put a button on the client app’s main screen? There’s plenty of empty space on the start session screen. I realize you’re at Apple’s mercy, but those are a lot of steps to walk the user through, and it’s definitely not obvious from the client app or the rep console that those extra steps need to be taken. Thanks for the response. I will test it tomorrow.
Edit: in the next version, can you please put a button on the client app’s main screen? There’s plenty of empty space on the start session screen. I realize you’re at Apple’s mercy, but those are a lot of steps to walk the user through, and it’s definitely not obvious from the client app or the rep console that those extra steps need to be taken. Thanks for the response. I will test it tomorrow.
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Crashes. A lot.
I've used this on the desktop and it was fine. On the app though, it constantly crashes, which is terrible when you're working with direct user interactions with customer support. Having to reconnect is a pain, especially if you don't know when the app is going to crash again. It can definitely amplify customer problems.
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All but useless on iPad
Going back to GotoMeeting. Bombar iPad client can not see a shared desktop. What is the point of software like this if you can not see what someone else is sharing?
Easy and simple to use!
Can't complain, very easy to use and does what it's intended to do!
Wow, what a super service
Had problems linking my Wii to the internet after a BT upgrade. Very rapid response, very helpful operative, problem solved first try!
