BeyondTrust Support vs Tourmo

You can dramatically broaden service desk reach with the new BeyondTrust iOS Customer Client. Employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile. Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the BeyondTrust Rep Console. Feature Overview: • Secure Session Chat – Use BeyondTrust to chat in real-time with mobile users to better understand the issue, transfer files, and view the device’s system information. • Screen Co-Browsing – Support reps using BeyondTrust can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue. • Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device. • Push Web Updates – Support reps can push URLs to end users containing key status updates and system configuration profiles to rapidly resolve the issue. Note: The BeyondTrust iOS Customer Client works with existing BeyondTrust installations with version 15.2.1 or greater and support sites with trusted CA-signed certificates.

Tourmo is an AI-powered mobility workflow automation solution that dramatically improves the performance of your vehicles, people, and the work they do from the field to the back-office, with measurable bottom-line results. Use the Tourmo mobile application to access our entire portfolio of products: Driver Behavior Give your drivers tools to improve their safety, reduce accidents, and lower costs. Fuel & CO2 Increase fuel efficiency, minimize fuel theft, and reduce your fleet’s carbon footprint. Workforce Operations Dramatically improve the efficiency and results of your mobile workforce. Video Operations Unlock the power of video in your operations. Operations Insights Gain 360-degree insights into your operations. Try out our Driving Behavior product for yourself! There is nothing to install in your vehicle and there is no cost or long-term contract. Simply install the app, create a user account, enable location permissions, and start getting feedback to increase your safety and fuel economy. Want more? Visit our website to learn about our products and request a meeting to discuss your needs.