BeyondTrust Support vs DEMA Connect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
BeyondTrust Support
This app allows employees and end users to receive comprehensive support for their iOS devices. Support representatives can securely chat, co-browse websites and apps, view screenshots, and push updates to help resolve issues efficiently.
- Secure real-time chat
- Co-browse websites and apps
- View device screenshots
- Push web updates and URLs
- Access system information
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You can dramatically broaden service desk reach with the new BeyondTrust iOS Customer Client. Employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile. Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the BeyondTrust Rep Console. Feature Overview: • Secure Session Chat – Use BeyondTrust to chat in real-time with mobile users to better understand the issue, transfer files, and view the device’s system information. • Screen Co-Browsing – Support reps using BeyondTrust can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue. • Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device. • Push Web Updates – Support reps can push URLs to end users containing key status updates and system configuration profiles to rapidly resolve the issue. Note: The BeyondTrust iOS Customer Client works with existing BeyondTrust installations with version 15.2.1 or greater and support sites with trusted CA-signed certificates.
DEMA Connect
Remotely access and program installed dispensers for intelligent and easy management. This utility app provides convenient control over dispenser functions.
- Remote dispenser access
- Intelligent programming
- Easy to use interface
- Dispenser management
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DEMA Connect allows access to installed dispensers for intelligent and easy to use programming.
Screenshots
Verdict
The clearest difference is review sentiment: DEMA Connect at 100% against BeyondTrust Support's 41%. DEMA Connect also leads on rating (5.0 vs 3.1) and iOS requirement (8.0 vs 16.0). BeyondTrust Support's advantage is ratings volume (54 vs 4). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
DEMA Connect holds the better App Store score, 5.0 against 3.1. That said, the two scores are not equally well evidenced: BeyondTrust Support has 54 ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 41% of BeyondTrust Support's written reviews are positive against 100% of DEMA Connect's.
BeyondTrust Support ships an update every 5 months, DEMA Connect every 6 months. The most recent releases landed on October 13, 2026 and October 8, 2026 respectively.
| Parameter | BeyondTrust Support | DEMA Connect |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (54 ratings) | 5.0 (4 ratings) — better |
| Positive reviews | 41.5% of reviews | 100.0% of reviews — better |
| Number of ratings | 54 — better | 4 |
| Update frequency | Every 5 months — better | Every 6 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 8.0 — better |
| Further details — not scored | ||
| Size | 7 MB | 88 MB |
| Age rating | 4+ | 4+ |
| Developer | Bomgar Corporation | DEMA Engineering |
Customer experience
BeyondTrust Support
DEMA Connect
In-app purchases
BeyondTrust Support
No in-app purchases
DEMA Connect
No in-app purchases
Questions
Is BeyondTrust Support free?
Is DEMA Connect free?
Which has better reviews, BeyondTrust Support or DEMA Connect?
Do BeyondTrust Support or DEMA Connect have ads?
Which is updated more often, BeyondTrust Support or DEMA Connect?
Other comparisons
