BeyondTrust Support vs CrossMark
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
BeyondTrust Support
This app allows employees and end users to receive comprehensive support for their iOS devices. Support representatives can securely chat, co-browse websites and apps, view screenshots, and push updates to help resolve issues efficiently.
- Secure real-time chat
- Co-browse websites and apps
- View device screenshots
- Push web updates and URLs
- Access system information
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You can dramatically broaden service desk reach with the new BeyondTrust iOS Customer Client. Employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile. Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the BeyondTrust Rep Console. Feature Overview: • Secure Session Chat – Use BeyondTrust to chat in real-time with mobile users to better understand the issue, transfer files, and view the device’s system information. • Screen Co-Browsing – Support reps using BeyondTrust can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue. • Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device. • Push Web Updates – Support reps can push URLs to end users containing key status updates and system configuration profiles to rapidly resolve the issue. Note: The BeyondTrust iOS Customer Client works with existing BeyondTrust installations with version 15.2.1 or greater and support sites with trusted CA-signed certificates.
CrossMark
This utility app measures your device's system performance. It requires iOS 14.0 or newer and a screen size of 5.8 inches or greater.
- System performance measurement
- iOS 14.0+ compatibility
- Requires 5.8"+ screen
- 4GB RAM minimum
- Supports multiple Apple devices
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Crossmark is an application which measures system performance. System Requirements: * 5.8" or greater screen * iOS 14.0 and newer * RAM 4GB
Screenshots
Verdict
The clearest difference is rating: CrossMark at 5.0 against BeyondTrust Support's 3.1. CrossMark also leads on update cadence (every 2 months vs every 5 months) and device support (4 vs 2). BeyondTrust Support's advantage is review sentiment (41% vs 0%) and in-app purchases (none vs 1). On price, ads and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. CrossMark sells 1 one-off in-app purchase. BeyondTrust Support asks for nothing beyond the download.
CrossMark holds the better App Store score, 5.0 against 3.1. That said, the two scores are not equally well evidenced: BeyondTrust Support has 54 ratings behind it against 8, so its average is the more settled of the two. Written reviews complicate that: 41% of BeyondTrust Support's written reviews are positive against 0% of CrossMark's, so the app with the better star average is not the one people write more warmly about.
BeyondTrust Support ships an update every 5 months, CrossMark every 2 months. The most recent releases landed on August 23, 2026 and August 18, 2026 respectively.
| Parameter | BeyondTrust Support | CrossMark |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (54 ratings) | 5.0 (8 ratings) — better |
| Positive reviews | 41.5% of reviews — better | 0.0% of reviews |
| Number of ratings | 54 — better | 8 |
| Update frequency | Every 5 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod, Mac — better |
| Requires iOS | 16.0 | 14.2 — better |
| Further details — not scored | ||
| Size | 7 MB | 727 MB |
| Age rating | 4+ | 4+ |
| Developer | Bomgar Corporation | Business Applications Performance Corporation |
Customer experience
BeyondTrust Support
CrossMark
In-app purchases
BeyondTrust Support
No in-app purchases
CrossMark
- CrossMark Pro$29.99
Questions
Is BeyondTrust Support free?
Is CrossMark free?
Which has better reviews, BeyondTrust Support or CrossMark?
Do BeyondTrust Support or CrossMark have ads?
Which is updated more often, BeyondTrust Support or CrossMark?
Other comparisons
