BeyondTrust Support vs Plant Connect

You can dramatically broaden service desk reach with the new BeyondTrust iOS Customer Client. Employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile. Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the BeyondTrust Rep Console. Feature Overview: • Secure Session Chat – Use BeyondTrust to chat in real-time with mobile users to better understand the issue, transfer files, and view the device’s system information. • Screen Co-Browsing – Support reps using BeyondTrust can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue. • Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device. • Push Web Updates – Support reps can push URLs to end users containing key status updates and system configuration profiles to rapidly resolve the issue. Note: The BeyondTrust iOS Customer Client works with existing BeyondTrust installations with version 15.2.1 or greater and support sites with trusted CA-signed certificates.

Plant Connect is the Beltway Scales web based conveyor belt scale monitoring system. Plant Connect allows our customers real time access to their belt scale data. Reports can be run for any time period making it simple for a manager to keep in tune with operational trends. The uses for Plant Connect are limitless. Downtime, equipment utilization, inventory, and product quality can be monitored to quickly increase profitability. A small investment in our Plant Connect technology is all that is required to transform your business. Plant Connect transmits scale data over a cellular or broadband Internet connection and stores it on a secure server. It is used with both stationary and mobile facility operations. The information can be accessed from any mobile device or computer with web browser.