BeyondTrust Support vs GOAHEAD GROUP

You can dramatically broaden service desk reach with the new BeyondTrust iOS Customer Client. Employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile. Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the BeyondTrust Rep Console. Feature Overview: • Secure Session Chat – Use BeyondTrust to chat in real-time with mobile users to better understand the issue, transfer files, and view the device’s system information. • Screen Co-Browsing – Support reps using BeyondTrust can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue. • Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device. • Push Web Updates – Support reps can push URLs to end users containing key status updates and system configuration profiles to rapidly resolve the issue. Note: The BeyondTrust iOS Customer Client works with existing BeyondTrust installations with version 15.2.1 or greater and support sites with trusted CA-signed certificates.

本 APP 為 GOAHEAD 團隊精心打造，旨在為 Agents 與客戶提供一站式服務平臺。Agents 可於此平臺上進行學習進修、客戶關係管理以及內容分享交流；客戶則能便捷地獲取公司豐富的產品資訊、多元的服務項目、最新的行業動態以及精彩的活動消息。 作為 GOAHEAD 團隊，我們始終秉持著對卓越的追求，全力以赴為客戶奉上最頂尖的服務品質。我們的目標是助力客戶順利達成財務自由的境界，並為其未來筑牢堅實的保障根基。