ServiceDesk Plus | Cloud vs Active Directory Assist Pro

Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move. With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond. Discover the key features that can transform your service experience ● Multiple instance management: Switch effortlessly between service desk instances and access different modules. ● Request management: Create, edit, and manage incident and service requests with ease. ● Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle. ● Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration. ● Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed. ● Approval management: View and manage approvals for requests, changes, releases, and purchase orders. ● Real-time notifications: Stay informed about help desk events and request updates with timely push notifications. ● Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks. ● Change management: Filter, sort, search, and take action on change requests. ● Asset management: Add, view, and manage your organization’s assets by scanning barcodes, QR codes, or RFIDs. Track asset details, raise requests related to assets, and modify asset information on the go. ● Knowledge base access: Power up self-service and accelerate resolutions by accessing solutions from the knowledge base. ● AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands. ● Interactive widgets: Pick up requests, handle approvals, or even call end users from your home screen through interactive widgets. If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk. Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.

Securely manage Active Directory from anywhere and anytime! Absolutely NO server component required. ADAssist is innovative, intuitive and beautifully designed with native iPhone and iPad support. “Active Directory Management was never so fun, easy and intuitive. It is like holding AD in your hands and managing it from anywhere and anytime. Really cool and trendy, with management just a tap away.” AD Assist turns your iOS device into an Active Directory Management tool, no matter where you are. ADAssist is the ultimate little app to search and manage your users, computers , groups and contacts. The built in reports provide real time data to gain deep insight on "Locked accounts", “Soon to expire passwords “ and “Soon to expire accounts”. AD Assist provides an end to end, secure and encrypted access to your Active Directory over Wifi or Cellular networks, using direct connection or via VPN. This solution is completely agent less, with absolutely no software installation or SSL certificates required on your domain controllers or in your Infrastructure. It is compatible with Windows 2003, Windows 2008, Windows 2008 R2 and Windows 2012 with full unicode and globalization support. Imagine managing your co workers accounts right in front of them while chatting in the cafeteria or walking in the hallways. Or imagine, being far away from office, and needing access to Active Directory immediately, just download this app and immediately manage your Active Directory within minutes. Use the “Soon to Expire passwords” report to surprise your Senior Management with pro-active password reset before they leave on a business tour. Balance your work and life, Attend to help desk requests while on the Go. AD Assist is an ideal solution for IT professionals and IT enthusiasts. KEY FEATURES ************** User Management * Intelligent and fast user search using ANR. * View and Edit more than 30 user attributes grouped into 6 categories. * Manage Password Reset, and options like “Password never expires” and “User must change password at next logon”, and Account Expiry. * Reflect user status like “Account Expire”, User Disabled”, and Account Lockout. * Add or remove group membership. * Enable and Disable Accounts. * Add and Move users to any OU in the Domain. * Delete users. * prompts to sms or email new password after password reset (either mobile or mail attribute should be set) * Add User Group Management * Add Group * Move and Delete Groups. * Search Group objects. * View and edit group attributes * Manage Group membership * Export group memberships in csv format Computer Management * Add Computer * Search and View Computer Attributes. * Move and delete computer accounts. * Enable and Disable computer accounts. Contact Management * Add Contact * Search and View Contacts. * Move and Delete Contacts. Reports * Find locked users. * Find “Accounts expiring”. * Find “Passwords expiring” * Export reports output in csv format Advanced Reports * 27 new reports for users, computers and printers Domain Profiles Automatically saves domain fqdn/ip and user name for quick switching. optionally save passwords (encrypted) in iOS login keychain using TouchID/FaceID. We have more exciting features on the roadmap. So stay tuned. We welcome any and all feature ideas or suggestions. Questions or comments? Email us at info@bitsabound.com Active Directory is a registered trademark of Microsoft Corporation. This application is developed by a third party developer with no input or advise by Microsoft Corporation.