Comparison

FortiToken Mobile vs Salesforce Authenticator

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

FortiToken Mobile

This app generates one-time passwords (OTPs) for secure authentication. It supports event-based and time-based OTPs, acting as a client for back-end validation servers. The application prioritizes user privacy and control, requiring explicit permissions for any data access.

Highlights
  • Event-based OTP generation
  • Time-based OTP generation
  • OATH compliant
  • QR code scanning for activation
  • TouchID/FaceID for app security
  • Push notifications
Features
Read full description

FortiToken Mobile is an OATH compliant, event-based and time-based One Time Password (OTP) generator application for the mobile device. It is the client component of Fortinet’s highly secure, simple to use and administer, and extremely cost effective solution for meeting your strong authentication needs. You will need to use FortiOS or FortiAuthenticator as the back-end validation server. Requires iOS 12 or later. Compatible with iPhone, iPad, and iPod touch. Privacy and Control: FortiToken Mobile cannot change settings on your phone, take pictures or video, record or transmit audio, nor can it read or send emails. Further, it cannot see your browser history, and it requires your permission to send you notifications or to change any settings. And, FortiToken Mobile cannot remotely wipe your phone. Any visibility FortiToken Mobile requires is to verify your OS version to determine app version compatibility. Sensitive information, such as Email Address or Token seeds may be entered during manual installation of FortiToken tokens, 3rd Party tokens, and Token Transfer. While FortiToken Mobile cannot change any settings without your permission, the following permissions are relevant to FortiToken Mobile operations: • Access to camera for scanning QR codes for easy token activation • TouchID/FaceID: used for app security, respectively. • Access to the Internet for communication to activate tokens and receive push notifications • "Send Feedback by Email", to automatically populate the "Sender" field • Internally share files between applications to prepare an attachment to be sent by email for "Send Feedback by Email" • FortiToken must keep the phone awake while it is upgrading the internal database to avoid data corruption. By downloading and Installing FortiToken Mobile, I agree with all terms stated above.

About

Salesforce Authenticator

Enhance your online security with multi-factor authentication. This app sends push notifications to your device for identity verification, allowing you to approve or deny login attempts with a simple tap. It also offers one-time verification codes for offline use and can automate approvals for trusted locations.

Highlights
  • Multi-factor authentication
  • Push notification approvals
  • One-time verification codes
  • Location-based automated approvals
  • Offline verification codes
Currently charting
Read full description

Salesforce Authenticator adds an extra layer of security for your online accounts with multi-factor authentication (also known as two-factor authentication). With Salesforce Authenticator, you use your mobile device to verify your identity when logging in to your account or performing critical actions. The app sends you a push notification, and you approve or deny the activity with just a tap. For even more convenience, Salesforce Authenticator can use your mobile device’s location services to automatically approve account activity that you trust. The app also provides one-time verification codes for use while you’re offline or have low connectivity. Use Salesforce Authenticator to secure all your online accounts that support time-based one-time passwords (TOTP). Any service that allows multi-factor authentication using an “Authenticator app” is compatible with Salesforce Authenticator. Location Data & Privacy If you enable location-based automation in Salesforce Authenticator, rest assured that Salesforce never tracks your location or shares it with anyone. Location data is stored securely on your mobile device, never in the cloud. You can delete all location data from your device or turn off location services at any time. Learn more about how the app uses location data in Salesforce Help. Battery Usage Rather than getting precise location updates, Salesforce Authenticator only receives updates when you enter or leave the approximate area, or “geofence,” of a location that you trust. By minimizing the frequency of location updates, Salesforce Authenticator conserves your mobile device’s battery life. To reduce battery usage even more, you can turn off location services and stop automating your activity.

Screenshots

FortiToken Mobile4 screens
Salesforce Authenticator4 screens

Verdict

The call

The clearest difference is rating: Salesforce Authenticator at 4.6 against FortiToken Mobile's 2.9. Salesforce Authenticator also leads on in-app purchases (none vs 2) and review sentiment (52% vs 32%). FortiToken Mobile's advantage is iOS requirement (12.0 vs 15.0). On price, ads and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. FortiToken Mobile sells 2 one-off in-app purchases. Salesforce Authenticator asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

Salesforce Authenticator holds the better App Store score, 4.6 against 2.9. That said, the two scores are not equally well evidenced: Salesforce Authenticator has 4.3K ratings behind it against 120, so its average is the more settled of the two. Written reviews point the same way: 32% of FortiToken Mobile's written reviews are positive against 52% of Salesforce Authenticator's.

UpkeepUpdate frequency

FortiToken Mobile ships an update every 2 months, Salesforce Authenticator monthly. The most recent releases landed on September 26, 2026 and September 29, 2026 respectively.

Scorecard8 real differences · 3 level
FortiToken Mobile versus Salesforce Authenticator: the parameters behind the verdict, then further details
ParameterFortiToken MobileSalesforce Authenticator
PriceFreeFree
Rating2.9 (120 ratings)4.6 (4.3K ratings) — better
Positive reviews32.3% of reviews52.4% of reviews — better
Number of ratings1204.3K — better
Update frequencyEvery 2 monthsMonthly — better
AdsNoNo
In-app purchasesYesNo — better
MonetizationFree with in-app purchasesFree — better
Best chart rank—#171 — better
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS12.0 — better15.0
Further details — not scored
Size14 MB57 MB
Age rating+44+
DeveloperFortinetsalesforce.com

Customer experience

FortiToken Mobile

All ratings120 ratings
Positive40.8%
Neutral13.3%
Negative45.8%
Written reviews161 reviews
Positive32.3%
Neutral15.5%
Negative52.2%

Salesforce Authenticator

All ratings4,294 ratings
Positive90.2%
Neutral1.4%
Negative8.4%
Written reviews361 reviews
Positive52.4%
Neutral5.0%
Negative42.7%

User reviews

FortiToken Mobile

From 120 App Store ratings

What we love

  • ✅ Core functionality works reliably when stable
  • 🔒 Provides effective two-factor authentication
  • 👍 Simple and easy to use interface
  • ⚡ Quick token generation
  • 🎯 Does exactly what it's designed to do

Room to improve

  • 🐛 Critical crash issue after May 2025 update
  • 🐛 Push notification approval buttons frequently unresponsive
  • 😤 Forced proprietary app instead of standard TOTP
  • 📱 No Apple Watch support
  • 🎨 Dated and unattractive UI design

Salesforce Authenticator

From 4.3K App Store ratings

What we love

  • 🚀 Fast and efficient
  • 🔒 Secure authentication
  • 👍 Easy to use
  • 🔋 Reliable backup feature
  • 👍 Convenient Apple Watch integration

Room to improve

  • 🐛 Inconsistent location tracking
  • 🐛 Frequent re-authentication required
  • 🐛 Unreliable push notifications
  • 🐛 Compatibility issues with older devices
  • 🐛 Buggy app crashes

Bugs and requests

FortiToken Mobile

Reported bugs

11 issues
  • App crashes immediately on launch after May 2025 update
  • Push notification Approve/Deny buttons hang and don't respond
  • QR code scanner fails to capture or focus properly
  • Camera permission granted but no capture box appears
  • App crashes on first open then works on second attempt
Show 6 more
  • Tokens go out of sync requiring re-pairing
  • Push notifications fail to work entirely
  • iOS 26 push notification dialog doesn't appear
  • App freezes when push notifications arrive
  • macOS M2 compatibility issues
  • JSON error when activating tokens

Requested features

9 requests
  • Apple Watch app with push approval capability
  • Support for standard TOTP/HOTP authentication
  • Tap-to-copy token feature instead of long-press
  • Home screen widget for quick access
  • Larger hit box for eye icon
Show 4 more
  • Search functionality for multiple tokens
  • macOS app support
  • Improved QR code scanning with better focus
  • Simplified PIN/password authentication flow

Salesforce Authenticator

Reported bugs

5 issues
  • Inability to add accounts without QR code or 2-word phrase
  • Sudden loss of access to all accounts after phone reset
  • Repeated prompts to enable location services
  • Slow authentication process and delays
  • Incompatibility with certain Salesforce clouds

Requested features

5 requests
  • Add biometric authentication (Face ID, Touch ID)
  • Improve location-based auto-approval
  • Allow customization of app icons and themes
  • Provide desktop/web version of the app
  • Enhance Apple Watch integration

In-app purchases

2 purchases

FortiToken Mobile

One-time2
  • 5 tokens$499.00
  • 10 tokens$959.00
None

Salesforce Authenticator

No in-app purchases

Questions

Is FortiToken Mobile free?
FortiToken Mobile is free to download, with in-app purchases available.
Is Salesforce Authenticator free?
Salesforce Authenticator is free to download, with no in-app purchases.
Which has better reviews, FortiToken Mobile or Salesforce Authenticator?
Salesforce Authenticator is rated higher. FortiToken Mobile averages 2.9 out of 5 from 120 ratings, while Salesforce Authenticator averages 4.6 from 4.3K ratings.
Do FortiToken Mobile or Salesforce Authenticator have ads?
Neither FortiToken Mobile nor Salesforce Authenticator shows ads.
Which is updated more often, FortiToken Mobile or Salesforce Authenticator?
FortiToken Mobile ships an update every 2 months, and Salesforce Authenticator monthly. Most recently, FortiToken Mobile was updated on September 26, 2026 and Salesforce Authenticator on September 29, 2026.

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