Assets by Oomnitza vs Zendesk Support

Assets by Oomnitza is the asset management app that makes it easy to add, track, manage, and maintain all your on and off-site IT assets. No more tedious and error-prone manual data entry! You can use your mobile phone camera or an external scanner to scan laptops, mobile phones, monitors, and all the other devices that belong to your organization. And, if the device hasn’t got a code, you can capture the information manually. Assets by Oomnitza works seamlessly with Oomnitza’s Enterprise Technology Management (ETM) solution. Built from the ground up with security in mind, the administrator of your Oomnitza instance can: • Create a role for the users who perform the inventory to restrict access to the information that they need to perform their task. • Customize the homepage for app users so that they see only the information that is relevant to their task. • Change the attributes of fields to read-only, mandatory, or editable in the mobile app. To reduce the noise and enhance the usability of the inventory app, the administrator can: • Add actions that trigger workflows to automate common inventory processes such as receiving assets and alerting managers of changes in the health or status of assets. • Customize the fields that are shown for assets in the asset details view so app users quickly get the information that they need without having to open the asset record. • Choose the fields that are required for performing the inventory in the mobile app screens. • Group related information in sections in the mobile app screens to enhance the inventorying experience. Users of the mobile app can complete a wide range of activities to ensure that the data is accurate and complete from the purchase of the asset to its retirement and disposal. Subscription required To use Assets by Oomnitza, you must subscribe to Oomnitza. Feedback welcome! Our customers drive the changes that expand, evolve, and enhance our ETM solution. With each release, we strive to improve the performance and stability of the app and provide the improvements and features that our customers need. Contact us You can send an email to Team_Oomnitza@oomnitza.com or you can visit the Oomnitza website https://oomnitza.com/contact-us and request more information.

Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go! Some of the key features you’ll find in the app: // Run your business from the field If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles. // Get real-time notifications for critical updates Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time. // Focus on today Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritized for your account. // Track team performance If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand! // Continue a conversation, or create new tickets Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move. // Search to find context on your customer Have better insights while on the move, by viewing a customer’s profile to see tags, organizations, notes, requests, and more. We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab. Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. Learn more about Support and create a free account here: https://www.zendesk.com/support