MyIH vs StepSense
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MyIH
Access your health plan information, find providers, and manage your benefits on the go. This app provides a secure way to view your ID card, track deductibles, and check claim statuses. It also offers tools for health management and direct communication with member services.
- Find a doctor or provider
- Access member ID card
- View benefits and plan details
- Track deductible status
- Manage primary care providers
- Check claim status
- Secure messaging
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Independent Health’s free MyIH app brings members the RedShirt® Treatment whenever and wherever they need it – with the convenience of finding a doctor or provider, access to their member ID card, benefits information and more! Serving all of Western New York from its home in Buffalo, NY, Independent Health is a not-for-profit health plan dedicated to helping members get and stay healthy. Learn more at independenthealth.com. App Features: Find a Doctor – Search for a doctor, specialist, pharmacy, hospital or urgent care facility in your network quickly and easily. My ID Card – Access your member ID card to view and share at doctor appointments or whenever needed. My Benefits* – View plan details and benefits – right on the spot – for everyone covered under your plan. My Deductible Tracker* – Check your status and always know where you stand in meeting your in-network deductible. My Doctors - Access, manage and update your primary care providers. My Claims* - Check on the status of claims from your account – including provider details, cost share and Explanation of Benefits documents. My Documents* - Review your personal plan documents, contract, and statements. Secure Message Center - Receive and view your secure messages from Independent Health. Health Extras* - View your Health Extras balance and monitor your activity. Health Apps* - Access to tools and resources to help you better manage your health and achieve wellness goals. Live Chat* - Chat with a member services representative about claims, benefits or any question you might have as it relates to your plan. Safe and Secure – Create an Independent Health member account in the MyIH app or use your online member account to securely access your personal information. * Available on select plans.
StepSense
This app helps organizations encourage healthy habits among employees through step challenges and team competitions. It offers a customizable, white-label solution to boost employee wellbeing, reduce absenteeism, and increase productivity.
- Employee step challenges
- Team competitions
- White-label customization
- Supports 130+ activity types
- Real-time progress tracking
- Multi-national challenge support
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Equip your employees, teams, students with the knowledge, tools and support they need to build new healthy habits. We support your organisation's health and wellness initiatives and objectives. Helping to change culture and assisting ongoing wellbeing of your employees. Our white-label product is completely brand-able to suit your organisation. Brand it with your colours, logos, own images and text. Users sign up for your step / walk challenge, create teams and compete against each other individually as well as in teams. You can run multi-national challenges that span across continents to make it even more fun and engaging. All information is available in real-time and is the most fun way for corporates to engage with each other, reduce absenteeism at the office and to create the most productive, happy and healthy workforce on the planet. Some call it walk challenges, others call it company step challenges, but one thing is for sure - employees love it. Your teams will work better together, build healthy habits, sleep better, reduce stress and anxiety and come out fitter, stronger and ready for the next big challenge - we see it over and over with every organisation we work with - vast improvements in metal health, absenteeism and stress management - with rock solid reports to back up our claims and show you real ROI. We now support a whopping 130 different activity types: Aerobic dancing class, Aerobic fitness class, Aerobics, low impact, Aerobics, step, Auto repair (light to moderate), Backpack, Badminton (casual - competitive), Ballet, Baseball, Basketball (shooting baskets), Basketball game, Bicycling, easy pace, Bicycling, moderate pace , Bicycling, vigorous pace , Boxing, non-competitive, Boxing, competitive, Bowling, Calisthenics, Canoe, light to moderate , Circuit training, Climb (rock/mountain), Croquet, Cross-country skiing, Curling (sweeping), Dance (light to lively), Downhill ski, Elliptical trainer, Fencing, Firewood carry/stack, Fishing, Football / Rugby, Frisbee, Gardening, Golf, no cart, carry clubs, 18 holes, Grocery shop, Handball, Hang laundry on line , Hike, Horseback ride, Hockey, Horseshoes, House/garage cleaning, Ice skate, Judo/Karate, Jump rope, Kayak, Kickboxing, Lacrosse, Miniature golf, Mop, Mow lawn, Orienteer, Paint wall/room, Pilates, Ping pong, Pool/billiards, Punching bag, Racquetball, Rake leaves, Rock climb, Rollerskate/rollerblade, Row, light , Row, competitive , Row, moderate, Run, 10 mph (6 min/mile), Run, 8 mph (7.5 min/mile), Run, 6 mph (10 min/mile), Run, 5 mph (12 min/mile), Sailing, Scrub floors, Scuba dive, Shop (grocery, mall), Skateboard, Skeeball, Skiing, Sledding, Snow shovel, Snowboard, Soccer, recreational, Soccer, competitive, Softball, Spinning, Squash , Stair climbing, machine, Stair climbing, downstairs , Stair climbing, up stairs, Stretch, Surf, Swimming, backstroke, Swimming, butterfly, Swimming, freestyle, Swimming, leisure, Swimming, treading water, Tae Bo, Tae Kwon Do, Tai Chi, Tennis, Trampoline, Trim trees/shrubs manually, Vacuum house, Volleyball, Walk slow, Walk moderate , Walk fast, Wash car (small to truck), Wash/dry dishes by hand , Wash windows manually, Water aerobics, Water ski, Wax your car, Weight lifting Wheelchair use, Yard work, Yoga, Zumba Fully GDPR compliant, we do NOT track anyone's physical location or GPS co-ordinates, EVER. Completely anonymous and perfect for any organisation, no matter how big or small. Important information about AppleHealth integration: StepSense integrates with AppleHealth. When you sign up for a corporate step challenge in StepSense, you will be required to grant permission for StepSense to read your steps walked, calories burned, flights climbed and BMR information to feature you on the leaderboard. We do not share this information with anyone else and it is solely used to feature you on the leaderboard.
Screenshots
Verdict
The clearest difference is rating: MyIH at 4.6 against StepSense's 3.6. MyIH also leads on ratings volume (4.7K vs 14). StepSense's advantage is review sentiment (50% vs 30%) and iOS requirement (12.0 vs 18.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MyIH holds the better App Store score, 4.6 against 3.6. That said, the two scores are not equally well evidenced: MyIH has 4.7K ratings behind it against 14, so its average is the more settled of the two. Written reviews complicate that: 30% of MyIH's written reviews are positive against 50% of StepSense's, so the app with the better star average is not the one people write more warmly about.
MyIH ships an update every 3 weeks, StepSense fortnightly. The most recent releases landed on September 24, 2026 and July 17, 2026 respectively.
| Parameter | MyIH | StepSense |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (4.7K ratings) — better | 3.6 (14 ratings) |
| Positive reviews | 30.0% of reviews | 50.0% of reviews — better |
| Number of ratings | 4.7K — better | 14 |
| Update frequency | Every 3 weeks | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPod — better |
| Requires iOS | 18.0 | 12.0 — better |
| Further details — not scored | ||
| Size | 104 MB | 153 MB |
| Age rating | 17+ | 12+ |
| Developer | Independent Health Association, Inc | NYXTEK DEVELOPMENT STUDIOS PTY LTD |
Customer experience
MyIH
StepSense
Bugs and requests
MyIH
Reported bugs
16 issues- The app doesn't work, wasted 30 minutes trying to just get on it
- The app is slow and lags all the time, takes a long time to load info
- Moved healthy extras amount off the main screen and now it's just a white screen
- Never works without at least one issue, constantly lagging and freezing
- Site is having problems, I get an error when I try to read an email
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- Website is down, can't redeem gift cards
- EOB not available, system can't change primary care physician
- The EOB on the website rarely show the information of what was charged and what was paid
- Continually freezing and won't let me access my account
- Kicks me out of the app with every click, can't stay in for more than 5 seconds
- Can't exit out of the screen asking to choose paperless delivery
- Difficult to get the gift card, security code and card keep going to default
- Entered the code for the Amazon gift card and it didn't work
- Took 10 mins to get my card info off the app, got 20 emails saying someone logged in
- No back button, app is so bad
- Always hangs up when trying to process information
Requested features
2 requests- I would like to be able to see if authorizations have been approved, this should be a visible item for patients to access
- Need a list of specialists provided in the app
StepSense
Not enough reviews yet to summarise bugs or requests.
In-app purchases
MyIH
No in-app purchases
StepSense
No in-app purchases









