Crate & Barrel vs Peg Returns

Home is where the really good design is. Since 1962, we’ve been your trusted source for quality-crafted modern classics designed for how you live today. Couples register for the perfect dinnerware for any occasion; families shop for the clean-lined sofa where they’ll all unwind at the end of the day. Curated by our team from around the world, our beautiful decor, must-have kitchen tools, handcrafted rugs, favorite bedding and so much are here to complete your home. Plus, we’re leading the way with more responsible materials and sustainable sourcing. Fully refreshed with the latest functionality and a stunning new look, the Crate & Barrel and Crate&kids app is the easiest, fastest way to shop our brands. What you’ll love about our app. -Easy & intuitive shopping as you explore our complete collection of furniture, decor, housewares, bedding, rugs, kids’ items and more. -Access to exclusive items you’ll only find here. -Create and order custom upholstery with 200+ fabric and finish options. -The most complete product details and features, including our View In Your Room AR tool, product videos, the ability to find out if an item is displayed at your local store, care information and more. -Order and pay with a credit or debit card, Apple Pay or your Crate & Barrel Credit Card. You can even redeem Crate gift cards on the app. -Sign in or create an account to shop personalized products and recommendations. -Create lists of favorites and save them to review later on our app, website or in-store. -Save contact and payment information for faster, easier checkout. -Find your nearest Crate & Barrel store and get hours and directions, or call directly. -Easy curbside or in-store order pickup—including gift orders—at your local Crate & Barrel store. -Eligible Wedding Registry and Design Trade Program members can access discount information in your account and see it automatically applied at checkout. Your registry on our app. -Easily create and edit your wedding registry, gift registry or baby registry. -Get real-time alerts when gifts are purchased from your registry. -Scan barcodes in-store to easily see product information and options & add to your registry or wishlist.

Peg — Your AI Return Agent Returns should be easier. Peg helps you complete online returns from home with participating stores. When a store uses Peg, the app guides you through the return, asks a few simple questions, captures photos when needed, and helps determine what should happen next before you start packing and shipping. No confusing return portals. No guessing what to do. Peg gives you clear guidance and walks you through the process. HOW IT WORKS Start a return with a store that offers Peg. Because Peg is connected to that store’s return process, Peg has the order details and product information needed to help understand your return. Then Peg gathers a little more information about your situation. You may be asked why you’re returning the item and to take a few photos so the store can better understand its condition. From there, Peg helps determine the right next step based on the item, your situation, and the store’s policy. Peg is designed to make returns simpler for you while helping reduce unnecessary shipping, waste, and hassle. WHAT MAKES PEG DIFFERENT Peg starts differently. Before you go through the work of packing and shipping, Peg helps look at the return first. That allows your return to be handled in a more thoughtful way. Less confusion. Less waste. A better return experience. When you use Peg again, your information can help make future returns faster and easier. WHY IT MATTERS Online shopping has become fast and easy. Returns have not. Too often, returns put the work on you and create extra packaging, extra shipping, and extra waiting. It can be slow, frustrating, and wasteful. Peg helps change that. By helping determine the best next step earlier, Peg makes the return experience easier for customers and better for the world around us. Better for you. Better for stores. Better for the planet. GETTING STARTED When you start a return with a participating store, you may be guided to download the Peg app. From there, Peg walks you through what to do next. Don’t Return, Peg It. Learn more at Peg.com