Comparison

Qminder Queue Management vs Serialna

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Qminder Queue Management

This app streamlines visitor flow and enhances the waiting experience for physical locations. It allows self-service sign-ups, reduces wait times, and provides valuable real-time service analytics for operational improvement across various industries.

Highlights
  • Visitor flow control
  • Self-service kiosks
  • Reduced waiting times
  • Real-time service analytics
  • Cross-industry application
  • Data-driven decision making
  • 14-day free trial
Features
Read full description

Qminder wait line management app helps physical locations with controlling visitor flow and streamlining the wait line experience. A lack of order in waiting lines breeds anxiety and concern whereas the Qminder app provides visitors with a sense of agency, as they sign themselves up for services using self-service kiosks — interactive iPads placed at points of high foot traffic. After employing the Qminder wait line management app the waiting process is faster than ever. The service is efficient, waiting time is reduced, and the visitor experience is greatly improved. In addition, Qminder helps you generate detailed, real-time service analytics. Your staff receives valuable metrics like queue lengths, average waiting times, and other information provided by our system that works towards further improving the service. Our system does not discriminate by industry: from retail and healthcare, to education and government facilities, everybody could use our help. Qminder actively serves millions of customers around the world and is trusted by AT&T, Sprint, Verizon, John Hopkins Medicine, Uber, World Bank, and other well-known establishments. All in all, Qminder is a queue management tool that focuses on people and getting things done. With Qminder, you can start engaging your visitors from the moment they step inside your location, and convert them into loyal customers through a superior waiting experience. ● Increase the efficiency of your waiting lines ● Provide clear visitor guidance and signage ● Monitor each employee’s contribution and help them when needed ● Quickly see how your location performs and identify operational inefficiencies ● Keep track of service metrics and see the bigger picture with regular reports ● Make business and team decisions based on data, not gut feelings alone ● Field-test all of the features with a 14-day unrestricted trial "With Qminder, we managed to reduce our wait times by more than 50%." —Fred Rosal, Business Strategist at Apple Guatemala* "Qminder helps us make five minutes seem like 30 seconds." —George Frankie McAllister, Store Manager at Sprint Telecom "Qminder’s simplicity is what we love the most." —Amy Marr, Director of Operations at GeekHampton Add your customers to the ranks of 36+ million people who enjoy a de-cluttered queuing experience with Qminder. For feedback or requests, contact us at info@qminder.com

About

Serialna

This system streamlines customer flow for businesses like hospitals, pharmacies, and restaurants. It uses iPads and a printer to issue tickets, announce numbers, and manage waiting lists, with optional features for large-screen display and email notifications.

Highlights
  • Ticket issuing via iPad
  • Audio announcements for ticket numbers
  • Display of waiting list
  • Printer integration for dual tickets
  • Large screen TV output (in-app purchase)
  • Email notifications for approaching turns (subscription)
Features
Read full description

Serialna is easy to use. It only requires iPads and a printer. It is good for a reception desk at hospitals, pharmacies, restaurant, and many other stores! ■Features■ You only need two iPads, a printer, and a wireless router to use this system,and this is a free application. - There is a big button for ticket issuing, and the screen structure is also simple and clear. - Serialna will call the issued ticket numbers by sound guidance. - Announced numbers will be displayed as a list on the screen. - You will use the calling iPad to announce the numbers and check the waiting list. - With autodetection, it is easy to set up the connection between the printer and the iPad. - Serialna can print out two tickets at the same time for one number. You can give one to your customer and hold another one for the management at the reception desk. ■Components■ - One ticket issuing iPad for displaying a ticket issuing button and the ticket numbers. - More than one calling iPads for managing the ticket number list. (Please install Serialna to all using iPads.) - One printer. - One wireless router * iPads will be connected by Wifi and the printer will be connected by Ethernet LAN. ■Supported Printers■ - BIXOLON SRP-F310 - CITIZEN CT-S651(Choose the one with Ethernet LAN) - EPSON TM-m30 - EPSON TM-T70-i - EPSON TM-T88V(Choose the one with Ethernet LAN) - EPSON TM-T88V-i - STAR MICRONICS FVP10 series(Choose the one with Ethernet LAN) * Prepare roll paper of 80 mm width. * The company names and product names are registered trademarks. ■Request Information on TV(In-App Purchase)■ Using iPad’s TV output function, the request page can be displayed on a large screen TV. - Price  $79.99   ■Call by E-Mail(In-App Purchase)■ Call by E-Mail feature notifies when their turn is approaching by e-mail. - Price of Subscription  $24.99/month  $233.99/year(Free 3-month trial)  We will charge to your iTunes account.  Your subscription will automatically renew unless cancelled at least 24 hours before the end of the current period.  We will charge you within 24 hours after the end of the current period if you continue to join the service.  Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication.  Manage your subscriptions in Account Settings after purchase.  You will not be able to cancel the subscription once activated. - Privacy policy   https://www.nhs.co.jp/en/privacy/ - Terms of the service(Japanese Only)   https://serialna.com/ja/manual/manuals-eula.html

Verdict

The call

The clearest difference is rating: Qminder Queue Management at 5.0 against Serialna's 3.5. Qminder Queue Management also leads on in-app purchases (none vs 3) and review sentiment (83% vs 50%). On price, ratings volume, ads and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Serialna sells 3 in-app purchases, starting at $24.99 per month. Qminder Queue Management asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

Qminder Queue Management holds the better App Store score, 5.0 against 3.5. Both are backed by a comparable volume of ratings — 5 and 2 respectively. Written reviews point the same way: 83% of Qminder Queue Management's written reviews are positive against 50% of Serialna's.

UpkeepUpdate frequency

Qminder Queue Management ships an update every 3 weeks, Serialna every 5 months. The most recent releases landed on September 26, 2026 and September 30, 2026 respectively.

Scorecard6 real differences · 4 level
Qminder Queue Management versus Serialna: the parameters behind the verdict, then further details
ParameterQminder Queue ManagementSerialna
PriceFreeFree
Rating5.0 (5 ratings) — better3.5 (2 ratings)
Positive reviews83.3% of reviews — better50.0% of reviews
Number of ratings5 — better2
Update frequencyEvery 3 weeks — betterEvery 5 months
AdsNoNo
In-app purchasesNo — betterYes
MonetizationFree — betterFree with in-app purchases
DevicesiPad, Apple TV — betteriPad
Requires iOS15.6 — better17.0
Further details — not scored
Size5 MB112 MB
Age rating4+4+
DeveloperQminder LLCNIPPON STEEL Hitachi Systems Solutions, Inc.

Customer experience

Qminder Queue Management

All ratings5 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews6 reviews
Positive83.3%
Neutral0.0%
Negative16.7%

Serialna

All ratings2 ratings
Positive50.0%
Neutral0.0%
Negative50.0%
Written reviews6 reviews
Positive50.0%
Neutral16.7%
Negative33.3%

In-app purchases

None

Qminder Queue Management

No in-app purchases

3 purchases

Serialna

Subscriptions2
  • Call by E-Mail$24.991 Month
  • Call by E-Mail3 Months trial$239.991 Year
One-time1
  • Request Information on TV$59.99

Questions

Is Qminder Queue Management free?
Qminder Queue Management is free to download, with no in-app purchases.
Is Serialna free?
Serialna is free to download, with in-app purchases available.
Which has better reviews, Qminder Queue Management or Serialna?
Qminder Queue Management is rated higher. Qminder Queue Management averages 5.0 out of 5 from 5 ratings, while Serialna averages 3.5 from 2 ratings.
Do Qminder Queue Management or Serialna have ads?
Neither Qminder Queue Management nor Serialna shows ads.
Which is updated more often, Qminder Queue Management or Serialna?
Qminder Queue Management ships an update every 3 weeks, and Serialna every 5 months. Most recently, Qminder Queue Management was updated on September 26, 2026 and Serialna on September 30, 2026.

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