Comparison

Carousel Mobile vs Medallia Concierge App

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Carousel Mobile

Recognize colleagues from anywhere with this app. Send and view recognition, e-cards, and check upcoming work anniversaries and birthdays. Share achievements on social media.

Highlights
  • Send recognition to co-workers
  • View earned recognition
  • Send e-cards
  • Check anniversaries and birthdays
  • Share recognition on social media
Features
Read full description

Employee recognition anywhere you are. The Carousel app from MTM Recognition is an updated employee recognition experience offering numerous fun and social features! All users can quickly and easily send recognition to a co-worker, view all the recognition you've earned, send e-cards, view co-worker's recognition, check out upcoming anniversaries and birthdays, and even share recognition via Facebook, Twitter and more!

About

Medallia Concierge App

This business app enables companies to communicate with customers through texting and other mobile messaging channels. It offers tools for real-time engagement, support, and response, providing an instant and seamless customer service experience across various industries.

Highlights
  • Real-time 2-way conversations
  • Personalized messaging with templates
  • AI-driven messaging automation
  • Conversation filtering
  • Internal notes
  • Multi-account management
Features
Read full description

Everyone is messaging; your business should, too. The Medallia Concierge Business App helps businesses communicate with customers via texting and other mobile messaging channels. Medallia Concierge allows businesses to engage, support, and respond to customers in the new mobile messaging era. Medallia Concierge’s real-time enterprise platform works on any device and provides all the tools to deliver an instant, actionable, and seamless customer service experience. By combining the immediacy of chat with the flexibility of mobile, Medallia Concierge is enabling businesses to provide the “instant gratification” service that their customers increasingly expect across a number of industries including hospitality, retail, healthcare, and many more. Features include: • Create, view, receive, and reply to 2-way conversations in real-time • Seamlessly personalized messaging with templates and custom fields • Make your team more efficient with AI-driven messaging automation • Enhance and scale insights across all business units • Easily manage conversations with conversation filtering • Create important internal notes in any conversation • Toggle between multiple accounts and services The Medallia Concierge App is fully integrated with all of its products, including the Medallia Concierge web-based Dashboard and the Medallia Concierge API. All Medallia Concierge products are always in-sync across all devices. About Medallia Concierge Medallia Concierge pioneered the business messaging space in 2009 by being the first to offer business texting on its patented platform. Today over 1,000 businesses use Medallia Concierge, including Hyatt, Radisson, Whole Foods, Marriott and ZipCar. Medallia Concierge is the only company to offer simple yet powerful technology like messaging workflow, analytics, integrations, and automations.

Screenshots

Carousel Mobile4 screens
Medallia Concierge App3 screens

Verdict

The call

The clearest difference is rating: Carousel Mobile at 3.7 against Medallia Concierge App's 2.2. Carousel Mobile also leads on review sentiment (50% vs 8%) and iOS requirement (11.0 vs 14.0). Medallia Concierge App's advantage is ratings volume (29 vs 3). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Carousel Mobile holds the better App Store score, 3.7 against 2.2. That said, the two scores are not equally well evidenced: Medallia Concierge App has 29 ratings behind it against 3, so its average is the more settled of the two. Written reviews point the same way: 50% of Carousel Mobile's written reviews are positive against 8% of Medallia Concierge App's.

UpkeepUpdate frequency

Carousel Mobile ships an update every 3 months, Medallia Concierge App every 2 months. The most recent releases landed on October 7, 2026 and October 14, 2026 respectively.

Scorecard4 real differences · 6 level
Carousel Mobile versus Medallia Concierge App: the parameters behind the verdict, then further details
ParameterCarousel MobileMedallia Concierge App
PriceFreeFree
Rating3.7 (3 ratings) — better2.2 (29 ratings)
Positive reviews50.0% of reviews — better7.7% of reviews
Number of ratings329 — better
Update frequencyEvery 3 monthsEvery 2 months — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS11.0 — better14.0
Further details — not scored
Size17 MB55 MB
Age rating4+4+
DeveloperMTM RecognitionMedallia, Inc.

Customer experience

Carousel Mobile

All ratings3 ratings
Positive66.7%
Neutral0.0%
Negative33.3%
Written reviews2 reviews
Positive50.0%
Neutral0.0%
Negative50.0%

Medallia Concierge App

All ratings29 ratings
Positive31.0%
Neutral0.0%
Negative69.0%
Written reviews13 reviews
Positive7.7%
Neutral7.7%
Negative84.6%

In-app purchases

None

Carousel Mobile

No in-app purchases

None

Medallia Concierge App

No in-app purchases

Questions

Is Carousel Mobile free?
Carousel Mobile is free to download, with no in-app purchases.
Is Medallia Concierge App free?
Medallia Concierge App is free to download, with no in-app purchases.
Which has better reviews, Carousel Mobile or Medallia Concierge App?
Carousel Mobile is rated higher. Carousel Mobile averages 3.7 out of 5 from 3 ratings, while Medallia Concierge App averages 2.2 from 29 ratings.
Do Carousel Mobile or Medallia Concierge App have ads?
Neither Carousel Mobile nor Medallia Concierge App shows ads.
Which is updated more often, Carousel Mobile or Medallia Concierge App?
Carousel Mobile ships an update every 3 months, and Medallia Concierge App every 2 months. Most recently, Carousel Mobile was updated on October 7, 2026 and Medallia Concierge App on October 14, 2026.

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