Comparison

My Telstra vs PARK'nPAY

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

My Telstra

Manage your Telstra services, track orders, and make payments easily. Get help, recharge your service, and check your internet speed. Access exclusive offers and shop for the latest tech.

Highlights
  • Message customer support
  • Manage account details
  • Track payments and services
  • Recharge service and track usage
  • Check internet speed and modem status
  • Access Telstra Plus offers
  • Shop for devices and accessories
Read full description

Tracking your order? Making a payment? Getting help? It’s quicker in the app. Get in touch • Just send us a message and you’ll be notified when we reply. Manage your account • Update personal details, track payments, manage your services and more. Recharge your service • Track your usage, turn on auto recharge, and get in control of your plan. Check your internet speed • Monitor outages, restart your modem and check your internet speed. Telstra Plus • Access exclusive offers and get rewarded just by making your payments on time. Shop the latest • From devices to accessories, shop the latest tech at your fingertips. Troubleshooting that actually works • With 98% of queries resolved in-app, you’re just a few taps away from getting on with your day.

About

PARK'nPAY

Find and pay for parking without meters or tickets. Choose to pay at the end of your session for exact charges or pay upfront and top up remotely. Save vehicle and payment details for convenience.

Highlights
  • Ticketless parking payments
  • Pay-as-you-go parking
  • Upfront payment and top-ups
  • Save vehicle and payment details
  • Multiple payment methods accepted
  • Find parking locations
Features
Read full description

No meters, no tickets - find and pay for parking with the Park’nPay app. Pay now or later: You can now choose to pay at the end of your session and only pay for what you use. Just park your car, start the session on the app and end it when you leave. You can still choose to pay upfront and top up from the app if you need more time. Ticketless: No need to go to the meter or display a ticket as parking rangers will be able to see that your parking is paid for. Accepted payment methods: Apple Pay, G Pay, MasterCard, Visa and AMEX Create an account to save time: You can save your vehicle and payment details in the app for added convenience. Artarmon, Avalon Beach, Balmain, Bayview, Bents Basin National Park, Blue Mountains National Park, Bouddi National Park, Brisbane Water National Park, Broken Head National Park, Budderoo National Park, Burragorang National Park, Burwood, Cape Byron National Park, Cattai National Park, Chatswood, Church Point, Collaroy, Enmore, Garigal National Park, Georges River National Park, Gosford, Hunters Hill, Kamay Botany Bay National Park, Killara, Kosciuszko National Park, Ku-ring-gai Chase National Park, Lane Cove National Park, Leichhardt, Liverpool, Macquarie Park, Manly, Mona Vale, Morton National Park, Mosman, Munmorah National Park, Murramarang National Park, Myall Lakes National Park, Narrabeen, Nelson Bay, Newport, Newtown, Palm Beach, Pittwater, Port Stephens, Royal National Park, Rozelle, St Leonards, Strathfield, Sydney Harbour National Park, Terrigal, The Rocks, Whale Beach, Ashfield Park&Ride, Bella Vista Park&Ride, Brookvale Park&Ride, Cherrybrook Park&Ride, Dee Why Park&Ride, Edmondson Park Park&Ride, Gordon Park&Ride, Gosford Park&Ride, Granville Park&Ride, Hills Showground Park&Ride, Kellyville Park&Ride, Kiama Park&Ride, Kogarah Park&Ride, Leppington Park&Ride, Manly Vale Park&Ride, Mona Vale Park&Ride, Narrabeen Park&Ride, Revesby Park&Ride, Seven Hills Park&Ride, St Marys Park&Ride, Sutherland Park&Ride, Tallawong Park&Ride, Warriewood Park&Ride, West Ryde Park&Ride Visit our website parknpay.nsw.gov.au for more info. © 2017-2021 NSW Department of Customer Service

Screenshots

My Telstra4 screens
PARK'nPAY4 screens

Verdict

The call

The clearest difference is rating: PARK'nPAY at 4.7 against My Telstra's 4.3. PARK'nPAY also leads on review sentiment (40% vs 21%) and iOS requirement (15.6 vs 17.0). My Telstra's advantage is update cadence (every 3 weeks vs every 2 months) and ratings volume (1.3K vs 148). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

PARK'nPAY holds the better App Store score, 4.7 against 4.3. That said, the two scores are not equally well evidenced: My Telstra has 1.3K ratings behind it against 148, so its average is the more settled of the two. Written reviews point the same way: 21% of My Telstra's written reviews are positive against 40% of PARK'nPAY's.

UpkeepUpdate frequency

My Telstra ships an update every 3 weeks, PARK'nPAY every 2 months. The most recent releases landed on November 3, 2026 and November 2, 2026 respectively.

Scorecard5 real differences · 5 level
My Telstra versus PARK'nPAY: the parameters behind the verdict, then further details
ParameterMy TelstraPARK'nPAY
PriceFreeFree
Rating4.3 (1.3K ratings)4.7 (148 ratings) — better
Positive reviews20.6% of reviews39.9% of reviews — better
Number of ratings1.3K — better148
Update frequencyEvery 3 weeks — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPod, Apple Watch — better
Requires iOS17.015.6 — better
Further details — not scored
Size307 MB79 MB
Age rating4+4+
DeveloperTelstra Corporation LtdDepartment of Customer Service

Customer experience

My Telstra

All ratings1,300 ratings
Positive82.2%
Neutral3.5%
Negative14.3%
Written reviews1,427 reviews
Positive20.6%
Neutral4.8%
Negative74.6%

PARK'nPAY

All ratings148 ratings
Positive93.9%
Neutral0.7%
Negative5.4%
Written reviews148 reviews
Positive39.9%
Neutral3.4%
Negative56.8%

User reviews

My Telstra

From 1.3K App Store ratings

What we love

  • 👍 Easy to use
  • 🚀 Quick recharge
  • 💡 Convenient account management
  • 🔒 Secure payment options
  • 👍 Excellent customer service

Room to improve

  • 🐛 Frequent app crashes
  • 🔍 Difficult to navigate
  • 💸 Expensive data plans
  • 🔌 Unreliable network coverage
  • 🤖 Poor chatbot/AI support

PARK'nPAY

From 148 App Store ratings

What we love

  • 💰 Pay-as-you-go pricing model saves money
  • ⏱️ Convenient pay-by-minute feature
  • 📱 Easy to use once set up properly
  • 🚀 Faster than traditional parking meters
  • ♻️ Reduces paper waste and environmental impact

Room to improve

  • 🐛 Frequent app crashes and freezes
  • ❌ Payment processing failures and errors
  • 🔌 Poor connectivity and network issues
  • 😕 Confusing and unintuitive user interface
  • ⚠️ Unexpected charges and double billing

Bugs and requests

My Telstra

Reported bugs

5 issues
  • Payment issues and failed recharges
  • Inaccurate data usage reporting
  • Login and account management problems
  • Compatibility issues with newer devices
  • Outdated information and broken links

Requested features

5 requests
  • Ability to view detailed billing history
  • Option to manage multiple accounts in one place
  • Improved data usage tracking and alerts
  • Seamless integration with other Telstra services
  • More self-service options to avoid long wait times

PARK'nPAY

Reported bugs

16 issues
  • App crashes when ending parking session
  • Payment fails with 'unknown error' message
  • Unable to confirm price error
  • Session doesn't end despite user action
  • App freezes during payment processing
Show 11 more
  • Keyboard input fields not appearing
  • Map constantly reloads and doesn't display meters
  • App logs out unexpectedly
  • Loading spinner stuck indefinitely
  • Double charging for single parking session
  • Session remains active after app crash
  • Inconsistent meter location display
  • Card details not saving properly
  • App doesn't recognize Services NSW login credentials
  • Payment taken but session shows unsuccessful
  • GPS location detection inaccurate

Requested features

14 requests
  • Apple Pay support for registered accounts
  • CSV export for expense tracking
  • Automatic refunds for early departure
  • Live parking availability updates
  • QR code scanning for easier meter selection
Show 9 more
  • Push notifications for parking zone type
  • Integration with Apple Maps parked car feature
  • Wider geographic coverage and council participation
  • Automatic session detection based on GPS
  • Improved meter location accuracy and selection
  • Better zoom level on map at app launch
  • List view option instead of map view
  • Warning alerts when leaving parking zone
  • Keyboard input field fixes for credit card and vehicle details

In-app purchases

None

My Telstra

No in-app purchases

None

PARK'nPAY

No in-app purchases

Questions

Is My Telstra free?
My Telstra is free to download, with no in-app purchases.
Is PARK'nPAY free?
PARK'nPAY is free to download, with no in-app purchases.
Which has better reviews, My Telstra or PARK'nPAY?
PARK'nPAY is rated higher. My Telstra averages 4.3 out of 5 from 1.3K ratings, while PARK'nPAY averages 4.7 from 148 ratings.
Do My Telstra or PARK'nPAY have ads?
Neither My Telstra nor PARK'nPAY shows ads.
Which is updated more often, My Telstra or PARK'nPAY?
My Telstra ships an update every 3 weeks, and PARK'nPAY every 2 months. Most recently, My Telstra was updated on November 3, 2026 and PARK'nPAY on November 2, 2026.

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