PARK'nPAY User Reviews

PARK'nPAY
PARK'nPAY
Department of Customer Service

What users say

Top reviews

Stop meter don’t work for 3 hrs

Stop meter don’t work for 3 hrs. No help line app kept giving errors

Easy to use app

Very easy to use and only charges for what you need. I just wished more parking was using this scheme, especially national parks

Worst pay meter ever

Difficult to use. Insufficient QR over $20 on a Sunday, not in summer. Total rip off

Price gouging in an already over taxed city.

Please charge me some! The NSW members of parliament who are public servants need to get pay rises !

Extremely difficult

I found the app extremely useless especially for underground parking where the app is not available and when I go up to use another pay station’s QR code, the system automatically thinks I want to park my car there🙄
Absolutely useless for underground and places where internet is not available.

Scam adds from a government app

The app works. But is pushing scam adds. No my machine has not been hacked and not I will not load scam security software. It's scare mongering and has no place on a gov app

Amazing

Wish all councils had Park’nPay so easy to use and love the option to pay at the end of a session as opposed to trying to guess the length of the stay. Also not having to run out to check the meter is a Godsend

Improve icons

When using the app the icons should match the examples when viewing the app in the App Store.
The examples in the store show a 2P icon. When using the app the icons state ‘Free’.
Please improve the user experience by making it more obvious how to click through to pay.

Typical

Awful app, multiple times, I will end a session and it doesn’t work.

Payment experience buggy

I recommend paying in advance. The payment experience for pay as you go was unreliable. There’s a bug that requires several cards to be added before payment is accepted.

Pretty poor

This app has to be the most user hostile product I have ever encountered.

Convenient Parking App

At a time when it’s hard to get cash and when you forget the credit card, this is everyone’s go to parking app.

Poor app

I tried to book overnight parking and ended up pall $11.80 for 40 seconds

No explanation

Having used at $3 per hour for a total of $4.60 it has risen to &11.26 and no explanation. What does $25 per zone mean. Most unimpressed

Should be everywhere!

Use it to save money and time and avoid a fine wherever it is available. Great App.

Reminder?

Would be good if there’s was a reminder otherwise you pay more than need

Clumsy

No instructions, not intuitive, took me 15 minutes to work out how to pay

Mr

Easy to use app👍

Wrapped

Greatest thing since sliced bread

Stupid app

A complete nightmare to use. Really buggy and not user friendly at all