Comparison

My Optus vs PARK'nPAY

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

My Optus

Easily manage all your services, view subscriptions, and shop for new deals. Get 24/7 support and make secure payments. Even non-customers can explore network offerings and deals.

Highlights
  • Manage services
  • View subscriptions
  • Shop for deals
  • 24/7 messaging support
  • Secure payments
Read full description

The My Optus App is the easiest way for customers to manage all of their services, and get support when you need it. * SubHub 
View your Subhub active subscriptions plus other subscriptions you could be saving on when you bundle with Optus * Shopping experience 
Making it even easier to shop and buy with us * Messaging
 Access 24/7 support at your fingertips * Payments made easier 
Make fast, secure and easy payments * Not an Optus customer?
 You can still download My Optus App to experience the Optus network and shop our latest deals  Help & Support: https://optus.com.au/support Optus Privacy Policy: https://www.optus.com.au/about/legal/privacy

About

PARK'nPAY

Easily find and pay for parking without meters or tickets. Choose to pay at the end of your session for exactly what you use, or pay upfront and top up. Save your vehicle and payment details for a faster experience.

Highlights
  • Find parking locations
  • Pay for parking sessions
  • Pay at end of session
  • Ticketless parking
  • Save vehicle details
  • Multiple payment methods
Features
Read full description

No meters, no tickets - find and pay for parking with the Park’nPay app. Pay now or later: You can now choose to pay at the end of your session and only pay for what you use. Just park your car, start the session on the app and end it when you leave. You can still choose to pay upfront and top up from the app if you need more time. Ticketless: No need to go to the meter or display a ticket as parking rangers will be able to see that your parking is paid for. Accepted payment methods: Apple Pay, G Pay, MasterCard, Visa and AMEX Create an account to save time: You can save your vehicle and payment details in the app for added convenience. Artarmon, Avalon Beach, Balmain, Bayview, Bents Basin National Park, Blue Mountains National Park, Bouddi National Park, Brisbane Water National Park, Broken Head National Park, Budderoo National Park, Burragorang National Park, Burwood, Cape Byron National Park, Cattai National Park, Chatswood, Church Point, Collaroy, Enmore, Garigal National Park, Georges River National Park, Gosford, Hunters Hill, Kamay Botany Bay National Park, Killara, Kosciuszko National Park, Ku-ring-gai Chase National Park, Lane Cove National Park, Leichhardt, Liverpool, Macquarie Park, Manly, Mona Vale, Morton National Park, Mosman, Munmorah National Park, Murramarang National Park, Myall Lakes National Park, Narrabeen, Nelson Bay, Newport, Newtown, Palm Beach, Pittwater, Port Stephens, Royal National Park, Rozelle, St Leonards, Strathfield, Sydney Harbour National Park, Terrigal, The Rocks, Whale Beach, Ashfield Park&Ride, Bella Vista Park&Ride, Brookvale Park&Ride, Cherrybrook Park&Ride, Dee Why Park&Ride, Edmondson Park Park&Ride, Gordon Park&Ride, Gosford Park&Ride, Granville Park&Ride, Hills Showground Park&Ride, Kellyville Park&Ride, Kiama Park&Ride, Kogarah Park&Ride, Leppington Park&Ride, Manly Vale Park&Ride, Mona Vale Park&Ride, Narrabeen Park&Ride, Revesby Park&Ride, Seven Hills Park&Ride, St Marys Park&Ride, Sutherland Park&Ride, Tallawong Park&Ride, Warriewood Park&Ride, West Ryde Park&Ride Visit our website parknpay.nsw.gov.au for more info. © 2017-2021 NSW Department of Customer Service

Screenshots

My Optus4 screens
PARK'nPAY4 screens

Verdict

The call

The clearest difference is review sentiment: PARK'nPAY at 40% against My Optus's 22%. PARK'nPAY also leads on rating (4.7 vs 4.5). My Optus's advantage is update cadence (every 3 weeks vs every 2 months) and ratings volume (1.1K vs 147). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

PARK'nPAY holds the better App Store score, 4.7 against 4.5. That said, the two scores are not equally well evidenced: My Optus has 1.1K ratings behind it against 147, so its average is the more settled of the two. Written reviews point the same way: 22% of My Optus's written reviews are positive against 40% of PARK'nPAY's.

UpkeepUpdate frequency

My Optus ships an update every 3 weeks, PARK'nPAY every 2 months. The most recent releases landed on November 1, 2026 and October 29, 2026 respectively.

Scorecard4 real differences · 6 level
My Optus versus PARK'nPAY: the parameters behind the verdict, then further details
ParameterMy OptusPARK'nPAY
PriceFreeFree
Rating4.5 (1.1K ratings)4.7 (147 ratings) — better
Positive reviews21.8% of reviews39.9% of reviews — better
Number of ratings1.1K — better147
Update frequencyEvery 3 weeks — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPod, Apple Watch
Requires iOS15.0 — better15.6
Further details — not scored
Size160 MB81 MB
Age rating4+4+
DeveloperOptus MobileDepartment of Customer Service

Customer experience

My Optus

All ratings1,119 ratings
Positive87.0%
Neutral4.8%
Negative8.2%
Written reviews554 reviews
Positive21.8%
Neutral5.2%
Negative72.9%

PARK'nPAY

All ratings142 ratings
Positive94.4%
Neutral0.7%
Negative4.9%
Written reviews148 reviews
Positive39.9%
Neutral3.4%
Negative56.8%

User reviews

My Optus

From 1.1K App Store ratings

What we love

  • 👍 Good service and customer support
  • 🚀 Easy to use app
  • 💡 Useful data donation feature

Room to improve

  • 🐛 Frequent app crashes and technical issues
  • ⚠️ Unreliable network coverage and internet speeds
  • 🤖 Poor in-app customer support and communication
  • 💰 Expensive plans and hidden fees
  • 🔒 Security and privacy concerns after data breaches

PARK'nPAY

From 147 App Store ratings

What we love

  • 💰 Pay-as-you-go pricing model saves money
  • ⏱️ Convenient pay-by-minute feature
  • 📱 Easy to use once set up properly
  • 🚀 Faster than traditional parking meters
  • ♻️ Reduces paper waste and environmental impact

Room to improve

  • 🐛 Frequent app crashes and freezes
  • ❌ Payment processing failures and errors
  • 🔌 Poor connectivity and network issues
  • 😕 Confusing and unintuitive user interface
  • ⚠️ Unexpected charges and double billing

Bugs and requests

My Optus

Reported bugs

3 issues
  • Login issues and inability to access account details
  • Inconsistent data tracking and usage reporting
  • Inability to complete basic tasks like bill payments

Requested features

4 requests
  • Add dark mode option
  • Improve app stability and reliability
  • Provide better transparency on data usage and billing
  • Enhance customer service and support channels

PARK'nPAY

Reported bugs

16 issues
  • App crashes when ending parking session
  • Payment fails with 'unknown error' message
  • Unable to confirm price error
  • Session doesn't end despite user action
  • App freezes during payment processing
Show 11 more
  • Keyboard input fields not appearing
  • Map constantly reloads and doesn't display meters
  • App logs out unexpectedly
  • Loading spinner stuck indefinitely
  • Double charging for single parking session
  • Session remains active after app crash
  • Inconsistent meter location display
  • Card details not saving properly
  • App doesn't recognize Services NSW login credentials
  • Payment taken but session shows unsuccessful
  • GPS location detection inaccurate

Requested features

14 requests
  • Apple Pay support for registered accounts
  • CSV export for expense tracking
  • Automatic refunds for early departure
  • Live parking availability updates
  • QR code scanning for easier meter selection
Show 9 more
  • Push notifications for parking zone type
  • Integration with Apple Maps parked car feature
  • Wider geographic coverage and council participation
  • Automatic session detection based on GPS
  • Improved meter location accuracy and selection
  • Better zoom level on map at app launch
  • List view option instead of map view
  • Warning alerts when leaving parking zone
  • Keyboard input field fixes for credit card and vehicle details

In-app purchases

None

My Optus

No in-app purchases

None

PARK'nPAY

No in-app purchases

Questions

Is My Optus free?
My Optus is free to download, with no in-app purchases.
Is PARK'nPAY free?
PARK'nPAY is free to download, with no in-app purchases.
Which has better reviews, My Optus or PARK'nPAY?
PARK'nPAY is rated higher. My Optus averages 4.5 out of 5 from 1.1K ratings, while PARK'nPAY averages 4.7 from 147 ratings.
Do My Optus or PARK'nPAY have ads?
Neither My Optus nor PARK'nPAY shows ads.
Which is updated more often, My Optus or PARK'nPAY?
My Optus ships an update every 3 weeks, and PARK'nPAY every 2 months. Most recently, My Optus was updated on November 1, 2026 and PARK'nPAY on October 29, 2026.

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