My Telstra vs Lebara
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My Telstra
Manage your Telstra services, track orders, and get support. The app allows you to update personal details, make payments, recharge your service, and check internet speed. It also offers exclusive rewards and access to the latest tech.
- Message support
- Manage account details
- Track payments
- Recharge service
- Check internet speed
- Access Telstra Plus offers
- Shop devices and accessories
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Tracking your order? Making a payment? Getting help? It’s quicker in the app. Get in touch • Just send us a message and you’ll be notified when we reply. Manage your account • Update personal details, track payments, manage your services and more. Recharge your service • Track your usage, turn on auto recharge, and get in control of your plan. Check your internet speed • Monitor outages, restart your modem and check your internet speed. Telstra Plus • Access exclusive offers and get rewarded just by making your payments on time. Shop the latest • From devices to accessories, shop the latest tech at your fingertips. Troubleshooting that actually works • With 98% of queries resolved in-app, you’re just a few taps away from getting on with your day.
Lebara
Easily activate new services, monitor your data and call minutes, and manage your mobile plan. Recharge your account with various payment options and purchase add-ons or roaming packs.
- Activate new service
- Check data and call usage
- Manage mobile plans
- Purchase add-ons and roaming
- Recharge account
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Activate your service: Get on board and activate your service with just a few simple clicks. Check your usage (Dashboard): See how much of your included data, data bank balance, main balance and international call minutes you have left. Manage your plan: Change/upgrade plans & manage auto-debits. You can also purchase add-ons or international roaming packs. Manage recharges: Recharge your service using credit card, voucher or PayPal. General terms: The features of the app are subject to change. The app is free but download charges apply for downloading from App Store. Non Lebara customers can download the app however data charges may apply as per your plan rate. When accessing the app overseas, international roaming charges will apply.
Screenshots
Verdict
The clearest difference is rating: My Telstra at 4.3 against Lebara's 2.0. My Telstra also leads on ratings volume (1.3K vs 7) and update cadence (every 3 weeks vs every 2 months). Lebara's advantage is monetization model (free vs ad-supported) and iOS requirement (15.1 vs 17.0). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
My Telstra holds the better App Store score, 4.3 against 2.0. That said, the two scores are not equally well evidenced: My Telstra has 1.3K ratings behind it against 7, so its average is the more settled of the two. Written reviews point the same way: 20% of My Telstra's written reviews are positive against 17% of Lebara's.
My Telstra ships an update every 3 weeks, Lebara every 2 months. The most recent releases landed on October 20, 2026 and October 18, 2026 respectively.
| Parameter | My Telstra | Lebara |
|---|---|---|
| Price | Free | Free |
| Rating | 4.3 (1.3K ratings) — better | 2.0 (7 ratings) |
| Positive reviews | 20.3% of reviews — better | 17.2% of reviews |
| Number of ratings | 1.3K — better | 7 |
| Update frequency | Every 3 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 17.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 310 MB | 38 MB |
| Age rating | 4+ | 4+ |
| Developer | Telstra Corporation Ltd | Vodafone Hutchison Australia |
Customer experience
My Telstra
Lebara
User reviews
My Telstra
From 1.3K App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Quick recharge
- 💡 Convenient account management
- 🔒 Secure payment options
- 👍 Excellent customer service
Room to improve
- 🐛 Frequent app crashes
- 🔍 Difficult to navigate
- 💸 Expensive data plans
- 🔌 Unreliable network coverage
- 🤖 Poor chatbot/AI support
Lebara
From 7 App Store ratingsWhat we love
- 👍 Great user interface design
- 👍 Simplistic and user-friendly app
- 👍 Informative usage meter
- 👍 Express recharge feature
- 👍 Clean and minimalist layout
Room to improve
- 🐛 Activation issues are rampant
- 🐛 Payment rejections and card issues
- 🐛 Poor network coverage/signal
- 🐛 Data runs out quickly
- 🐛 SIM card activation failures
Bugs and requests
My Telstra
Reported bugs
5 issues- Payment issues and failed recharges
- Inaccurate data usage reporting
- Login and account management problems
- Compatibility issues with newer devices
- Outdated information and broken links
Requested features
5 requests- Ability to view detailed billing history
- Option to manage multiple accounts in one place
- Improved data usage tracking and alerts
- Seamless integration with other Telstra services
- More self-service options to avoid long wait times
Lebara
Reported bugs
21 issues- Chat box design not responsive for iPhone 16 Pro
- App keeps logging me out
- SIM number not found error during activation
- Blank white screen on login
- App charged multiple times for data
Show 16 moreShow fewer
- PIN reset not working
- Data usage discrepancies
- App crashes or becomes unresponsive
- Services blocked without prior notification
- Cannot make phone calls frequently
- App not working after update
- Can't open app since recent update
- Notification sounds even on silent mode
- Password text field triggers numeric keyboard
- Camera scan issues for activation
- No submit/confirm button in app for activation
- Cannot add ID other than credit card
- Proof of ID issues (credit card only)
- App suddenly asks for password that was never set up
- Cannot change information by yourself
- App is confusing and doesn't let you follow instructions
Requested features
9 requests- Option to upload photo or screenshot in reviews
- Feature to see previous conversation with Lebara
- Dark mode option
- Live data tracking in the app
- Ability to order 180-day deals as eSIM
Show 4 moreShow fewer
- Simpler way to order eSIM from within the app
- Option to update address within the app
- More inclusive input validation for names
- Fix numeric keyboard issue for password field
In-app purchases
My Telstra
No in-app purchases
Lebara
No in-app purchases
