My TELUS vs Citadel
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My TELUS
Manage your TELUS services, view and pay bills, and monitor usage. Get support 24/7 via chatbot and secure login options. Access account details, special offers, and customize your plans.
- View and pay bills
- Secure login (face/fingerprint)
- 24/7 chatbot support
- Monitor data, text, voice usage
- Manage TV channels and Wi-Fi
- Upgrade internet plans
- Access special offers and rewards
Read full descriptionHide full description
With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you. Even better, enjoy the convenience of securely logging in using facial or fingerprint recognition. Have a question? Feel supported with TELUS Assist chatbot 24/7 to answer your questions, even while you’re on the go. Easily access your account to: Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments Check account balances Update your profile Learn about special offers and rewards Mobility customers can: Monitor monthly data, text and voice usage with Siri Shortcuts Download and view past bills Set data limits and turn overage protection on or off Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass Home Services customers can: Upgrade internet plan Monitor data usage Easily manage Pik TV and Optik TV channels, theme packs and premium selections Manage Wi-Fi Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think. Please note: My TELUS requires iOS 13.0 or later. Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible. My TELUS is optimized for iPhone.
Citadel
Manage your assets with a comprehensive overview. Track properties, add detailed notes, photos, and documents. Organize and search your entire asset base efficiently.
- Global asset overview
- Map and list views
- Powerful search engine
- Advanced filtration
- Enriched asset information (photos, notes, docs)
- Geo-location tracking
- Categorization and tagging
Read full descriptionHide full description
Citadel is used by municipal and institutional administrators, as well as individuals, who wish to have a global picture of their asset base. With map view, list view, a powerful search engine and advanced filtration, the application serves users with a few assets as well as organizations with tens of thousands. Create your free account and take full advantage of the system by associating enriched information to your assets such as: - Photography over time; - Notes; - Geo-location; - Documents; - Status; - Categories and tags; - and many others
Screenshots
Verdict
The clearest difference is review sentiment: Citadel at 100% against My TELUS's 19%. Citadel also leads on device support (3 vs 1) and iOS requirement (13.0 vs 16.0). My TELUS's advantage is update cadence (every 2 weeks vs every 2 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
My TELUS ships an update every 2 weeks, Citadel every 2 months. The most recent releases landed on November 10, 2026 and November 3, 2026 respectively.
| Parameter | My TELUS | Citadel |
|---|---|---|
| Price | Free | Free |
| Rating | 4.2 (387 ratings) — better | — |
| Positive reviews | 18.9% of reviews | 100.0% of reviews — better |
| Number of ratings | 387 — better | — |
| Update frequency | Every 2 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 287 MB | 25 MB |
| Age rating | 4+ | 4+ |
| Developer | TELUS Communications Inc. | Eim7 Inc |
Customer experience
My TELUS
Citadel
Bugs and requests
My TELUS
Reported bugs
4 issues- Login issues
- Billing information not loading
- Optik TV features not working
- Inconsistent language and location settings
Requested features
3 requests- Dark Mode
- Improve TV management
- Better data usage tracking
Citadel
Not enough reviews yet to summarise bugs or requests.
In-app purchases
My TELUS
No in-app purchases
Citadel
No in-app purchases








