Comparison

My TELUS vs Citadel

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

My TELUS

Manage your TELUS services, view and pay bills, and monitor usage. Get support 24/7 via chatbot and secure login options. Access account details, special offers, and customize your plans.

Highlights
  • View and pay bills
  • Secure login (face/fingerprint)
  • 24/7 chatbot support
  • Monitor data, text, voice usage
  • Manage TV channels and Wi-Fi
  • Upgrade internet plans
  • Access special offers and rewards
Features
Read full description

With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you. Even better, enjoy the convenience of securely logging in using facial or fingerprint recognition. Have a question? Feel supported with TELUS Assist chatbot 24/7 to answer your questions, even while you’re on the go. Easily access your account to: Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments Check account balances Update your profile Learn about special offers and rewards Mobility customers can: Monitor monthly data, text and voice usage with Siri Shortcuts Download and view past bills Set data limits and turn overage protection on or off Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass Home Services customers can: Upgrade internet plan Monitor data usage Easily manage Pik TV and Optik TV channels, theme packs and premium selections Manage Wi-Fi Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think. Please note: My TELUS requires iOS 13.0 or later. Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible. My TELUS is optimized for iPhone.

About

Citadel

Manage your assets with a comprehensive overview. Track properties, add detailed notes, photos, and documents. Organize and search your entire asset base efficiently.

Highlights
  • Global asset overview
  • Map and list views
  • Powerful search engine
  • Advanced filtration
  • Enriched asset information (photos, notes, docs)
  • Geo-location tracking
  • Categorization and tagging
Features
Read full description

Citadel is used by municipal and institutional administrators, as well as individuals, who wish to have a global picture of their asset base. With map view, list view, a powerful search engine and advanced filtration, the application serves users with a few assets as well as organizations with tens of thousands. Create your free account and take full advantage of the system by associating enriched information to your assets such as: - Photography over time; - Notes; - Geo-location; - Documents; - Status; - Categories and tags; - and many others

Screenshots

My TELUS4 screens
Citadel4 screens

Verdict

The call

The clearest difference is review sentiment: Citadel at 100% against My TELUS's 19%. Citadel also leads on device support (3 vs 1) and iOS requirement (13.0 vs 16.0). My TELUS's advantage is update cadence (every 2 weeks vs every 2 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

My TELUS ships an update every 2 weeks, Citadel every 2 months. The most recent releases landed on November 10, 2026 and November 3, 2026 respectively.

Scorecard4 real differences · 6 level
My TELUS versus Citadel: the parameters behind the verdict, then further details
ParameterMy TELUSCitadel
PriceFreeFree
Rating4.2 (387 ratings) — better—
Positive reviews18.9% of reviews100.0% of reviews — better
Number of ratings387 — better—
Update frequencyEvery 2 weeks — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhoneiPhone, iPad, iPod — better
Requires iOS16.013.0 — better
Further details — not scored
Size287 MB25 MB
Age rating4+4+
DeveloperTELUS Communications Inc.Eim7 Inc

Customer experience

My TELUS

All ratings387 ratings
Positive81.1%
Neutral3.4%
Negative15.5%
Written reviews871 reviews
Positive18.9%
Neutral4.2%
Negative76.8%

Citadel

Written reviews1 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

My TELUS

Reported bugs

4 issues
  • Login issues
  • Billing information not loading
  • Optik TV features not working
  • Inconsistent language and location settings

Requested features

3 requests
  • Dark Mode
  • Improve TV management
  • Better data usage tracking

Citadel

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

My TELUS

No in-app purchases

None

Citadel

No in-app purchases

Questions

Is My TELUS free?
My TELUS is free to download, with no in-app purchases.
Is Citadel free?
Citadel is free to download, with no in-app purchases.
Do My TELUS or Citadel have ads?
Neither My TELUS nor Citadel shows ads.
Which is updated more often, My TELUS or Citadel?
My TELUS ships an update every 2 weeks, and Citadel every 2 months. Most recently, My TELUS was updated on November 10, 2026 and Citadel on November 3, 2026.

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