My TELUS vs CityFix
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My TELUS
Manage your TELUS services, including bills, data, and TV packages, from your mobile device. Securely log in, pay bills, monitor usage, and access customer support 24/7.
- View and pay bills
- Enable data limit notifications
- Manage services
- Facial/fingerprint login
- 24/7 chatbot support
- Monitor data usage
- Manage TV channels
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With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you. Even better, enjoy the convenience of securely logging in using facial or fingerprint recognition. Have a question? Feel supported with TELUS Assist chatbot 24/7 to answer your questions, even while you’re on the go. Easily access your account to: Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments Check account balances Update your profile Learn about special offers and rewards Mobility customers can: Monitor monthly data, text and voice usage with Siri Shortcuts Download and view past bills Set data limits and turn overage protection on or off Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass Home Services customers can: Upgrade internet plan Monitor data usage Easily manage Pik TV and Optik TV channels, theme packs and premium selections Manage Wi-Fi Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think. Please note: My TELUS requires iOS 13.0 or later. Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible. My TELUS is optimized for iPhone.
CityFix
Report issues like potholes and graffiti in North Vancouver with real-time GPS tracking. Snap a photo, fill out a short form, and submit your report. Track the progress of your reported issues directly through the app.
- Report city maintenance issues
- Real-time GPS reporting
- Photo submission
- Issue progress tracking
- User-friendly reporting form
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City Fix is a mobile application for reporting things that need to be fixed in North Vancouver, British Columbia such as potholes, graffiti and street lights. Issues can be reported in real time with GPS technology to assist accurate reporting. All you need to do is take photo of the issue and complete a short form and send your report. A city staff person will be assigned to the issue and you will be able to track the progress with the CityFix mobile app.
Screenshots
Verdict
The clearest difference is ads: My TELUS at none against CityFix's shown. My TELUS also leads on update cadence (every 2 weeks vs every 13 months) and monetization model (free vs ad-supported). CityFix's advantage is review sentiment (33% vs 18%) and iOS requirement (12.0 vs 16.0). On price, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
My TELUS ships an update every 2 weeks, CityFix every 13 months. Both last shipped on November 1, 2026.
| Parameter | My TELUS | CityFix |
|---|---|---|
| Price | Free | Free |
| Rating | 4.2 (372 ratings) — better | — |
| Positive reviews | 17.8% of reviews | 33.3% of reviews — better |
| Number of ratings | 372 — better | — |
| Update frequency | Every 2 weeks — better | Every 13 months |
| Ads | No — better | Yes |
| In-app purchases | No | No |
| Monetization | Free — better | Ad-supported |
| Devices | iPhone | iPhone, iPod — better |
| Requires iOS | 16.0 | 12.0 — better |
| Further details — not scored | ||
| Size | 274 MB | 27 MB |
| Age rating | 4+ | 4+ |
| Developer | TELUS Communications Inc. | City of North Vancouver |
Customer experience
My TELUS
CityFix
Bugs and requests
My TELUS
Reported bugs
4 issues- Login issues
- Billing information not loading
- Optik TV features not working
- Inconsistent language and location settings
Requested features
3 requests- Dark Mode
- Improve TV management
- Better data usage tracking
CityFix
Not enough reviews yet to summarise bugs or requests.
In-app purchases
My TELUS
No in-app purchases
CityFix
No in-app purchases









