Bitrix24 vs TotalChat by Web.com
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Bitrix24
This comprehensive online workspace integrates people, tools, and information for businesses. It offers CRM, task management, communication features, and over 30 business tools to streamline operations and boost productivity.
- CRM for lead and deal management
- Task and project management
- Team chat and video calls
- Cloud file storage (Bitrix24.Drive)
- Automate routine tasks
- Email marketing campaigns
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Bitrix24 is an all-in-one online workspace that helps you run your entire business from your phone. From sales and marketing to HR and automation, Bitrix24 brings 35+ business tools into one mobile app – so your work moves forward wherever you are. CRM Capture and manage leads from every channel Track deals, contacts, and interactions in one place Build long-term customer relationships with less effort TASKS & PROJECTS Plan work with lists, Kanban, Gantt, or Scrum Assign tasks, deadlines, and owners easily Keep projects on track from anywhere AI ASSISTANT Generate ideas and write texts Get call transcripts + summaries Autocomplete fields in CRM TEAM MESSENGER Chat instantly with individuals or teams Share files, tasks, and links in conversations Keep work communication fast and organized VIDEO CONFERENCING Host video calls with teams or clients Share screens and collaborate live Stay connected wherever you work SALES AUTOMATION Automate lead routing and deal stages Trigger follow-ups and reminders automatically Close deals faster with less manual work MARKETING Launch email campaigns in minutes Reach customers via WhatsApp messaging Track engagement and campaign results BOOKING Let clients book appointments online Sync schedules automatically Reduce no-shows with reminders INVOICING & E-SIGNATURES Create and send invoices instantly Collect legally binding e-signatures Speed up approvals and payments FILE STORAGE & ONLINE DOCUMENTS Store files securely in the cloud Collaborate on documents in real time Access your work from any device HR MANAGEMENT Manage employee profiles and records Track working hours and attendance Automate HR workflows and requests WORKFLOW AUTOMATION Automate repetitive business processes Connect actions across teams and tools Reduce errors and save time ANALYTICS Monitor performance with real-time data Track KPIs across departments Make smarter, data-driven decisions You can also access Bitrix24 from your desktop computer or laptop (via browser). Loved and trusted by over 15,000,000 organizations around the world, Bitrix24 may become a growth platform for your company as well. Just give it a try. Got any problems, questions, or suggestions? Head over to https://helpdesk.bitrix24.com/ for more information.
TotalChat by Web.com
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TotalChat is your all in one chat solution for busy professionals and business websites. Whether you are a sole trader running a boutique business or a large corporate with hundreds of staff, the TotalChat App will help you to manage live client chat and keep you directly connected with visitors on your website and other critical pages where you need to chat to visitors.
Screenshots
Verdict
The clearest difference is update cadence: Bitrix24 at fortnightly against TotalChat by Web.com's every 11 months. TotalChat by Web.com's advantage is iOS requirement (12.0 vs 17.6). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Bitrix24 ships an update fortnightly, TotalChat by Web.com every 11 months. The most recent releases landed on October 12, 2026 and October 3, 2026 respectively.
| Parameter | Bitrix24 | TotalChat by Web.com |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (1.3K ratings) — better | — |
| Positive reviews | 52.4% of reviews | — |
| Number of ratings | 1.3K — better | — |
| Update frequency | Fortnightly — better | Every 11 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | — |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.6 | 12.0 — better |
| Further details — not scored | ||
| Size | 206 MB | 29 MB |
| Age rating | 4+ | 4+ |
| Developer | Bitrix Inc. | WebDotCom |
Bugs and requests
Bitrix24
Reported bugs
4 issues- Login issues
- Compatibility problems with newer devices
- Unreliable call and messaging features
- Syncing and data loss problems
Requested features
5 requests- Dark mode option
- Improved mobile app functionality
- Better integration with other tools
- More customization options
- Simplified user interface
TotalChat by Web.com
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Bitrix24
No in-app purchases
TotalChat by Web.com
No in-app purchases








