Comparison

Chatwoot vs TotalChat by Web.com

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Chatwoot

Engage with customers in real-time, follow up on conversations effortlessly, and receive instant notifications for system activities. Collaborate with your team using private notes and organize conversations with status assignments to deliver exceptional service anytime, anywhere.

Highlights
  • Real-time customer engagement
  • On-the-go conversation follow-up
  • Instant system activity notifications
  • Team collaboration with private notes
  • Conversation status management
  • Assign conversations to team members
Features
Read full description

Stay connected with your customers anytime, anywhere with the Chatwoot app. Here’s how it helps your business thrive: **Never miss a new customer**: Seamlessly engage with potential leads in real time. The app ensures you’re always available to respond to inquiries, even when you’re away from your desk. Build stronger relationships by being there when your customers need you most. **Follow up effortlessly**: Continue conversations with your customers, even while on the go. Whether it’s resolving an issue, answering a question, or providing a quick update, the app keeps you connected so no conversation is left hanging. Stay proactive and maintain a high level of customer satisfaction. **Stay updated**: Get instant notifications about system activities to stay in control. From new customer messages to team updates, never miss a critical moment. These real-time alerts empower you to respond faster and ensure smooth operations. **Collaborate with your team**: Share insights and updates through private notes. Use the app to brainstorm, delegate tasks, or provide feedback directly within the conversation thread. Keep your team aligned and efficient, even when you’re on the move. **Organize conversations**: Assign statuses to streamline and manage customer interactions effectively. Prioritise urgent issues and close conversations with ease. With a clear overview of your interactions, you can focus on what matters most—delivering exceptional service. Chatwoot keeps you responsive, efficient, and connected—no matter where you are.

About

TotalChat by Web.com

Read full description

TotalChat is your all in one chat solution for busy professionals and business websites. Whether you are a sole trader running a boutique business or a large corporate with hundreds of staff, the TotalChat App will help you to manage live client chat and keep you directly connected with visitors on your website and other critical pages where you need to chat to visitors.

Screenshots

Chatwoot4 screens
TotalChat by Web.com4 screens

Verdict

The call

The clearest difference is update cadence: Chatwoot at every 11 days against TotalChat by Web.com's every 11 months. TotalChat by Web.com's advantage is iOS requirement (12.0 vs 16.4). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Chatwoot ships an update every 11 days, TotalChat by Web.com every 11 months. The most recent releases landed on September 23, 2026 and September 16, 2026 respectively.

Scorecard2 real differences · 8 level
Chatwoot versus TotalChat by Web.com: the parameters behind the verdict, then further details
ParameterChatwootTotalChat by Web.com
PriceFreeFree
Rating4.1 (13 ratings) — better—
Positive reviews55.0% of reviews—
Number of ratings13 — better—
Update frequencyEvery 11 days — betterEvery 11 months
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.412.0 — better
Further details — not scored
Size73 MB29 MB
Age rating4+4+
DeveloperChatwoot IncWeb.com Group, Inc.

In-app purchases

None

Chatwoot

No in-app purchases

None

TotalChat by Web.com

No in-app purchases

Questions

Is Chatwoot free?
Chatwoot is free to download, with no in-app purchases.
Is TotalChat by Web.com free?
TotalChat by Web.com is free to download, with no in-app purchases.
Do Chatwoot or TotalChat by Web.com have ads?
Neither Chatwoot nor TotalChat by Web.com shows ads.
Which is updated more often, Chatwoot or TotalChat by Web.com?
Chatwoot ships an update every 11 days, and TotalChat by Web.com every 11 months. Most recently, Chatwoot was updated on September 23, 2026 and TotalChat by Web.com on September 16, 2026.

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