Coutts Mobile vs Metro Bank Authenticator
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Coutts Mobile
Manage your accounts online with this app. Make payments, transfer funds, view investments, and send secure messages. It provides flexibility to access your financial information anytime, anywhere.
- View and manage accounts online
- Make Faster, CHAPS, and International payments
- Transfer money between accounts
- View investment portfolio status
- Send and receive secure messages
- Manage standing orders and direct debits
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Coutts Mobile offers you the flexibility to view and manage your accounts online. To register, visit www.coutts.com/online or contact the Coutts Digital Helpdesk on +44 (0)20 7770 0000. Download the Coutts Mobile app and follow the simple registration process on Coutts Online to get started. Access your accounts anytime, anywhere: - Make Faster, CHAPS and International payments to existing payees - Transfer money between accounts - View the status of payments - View details of your investment portfolios - Send and receive messages securely - Manage standing orders and direct debits To find out more about Coutts and the services we offer visit www.coutts.com When using the app, standard data charges may apply. Contact your network operator for details.
Metro Bank Authenticator
This app provides a secure and convenient way for Metro Bank Business customers to authenticate online banking actions. It replaces the need for a physical security device, allowing for quick verification of logins, payments, and account changes directly from your mobile.
- Authenticate online banking actions
- Secure login verification
- Approve new payment setups
- Confirm account changes
- Replaces physical security devices
- Convenient mobile authentication
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We believe that people come first, and that everyone deserves a great experience every step of the way – whether it’s on our app, online or face to face. We’re here to make your life (and your banking) easier, which is why we’ve created our Authenticator app for our Metro Bank Business customers. Need some help? Our Local Business Managers and Relationship Managers are on hand to support you and your business. Features: You can use this app to authenticate certain actions on your Metro Bank Business online banking, like logging in, setting up new payments, or making changes to your account. It only takes a few taps – and there’s no need to worry about finding your physical security device. Metro Bank’s Authenticator app is available for customers registered for Commercial Online Banking and Business Online Plus. Standard data charges from your mobile service provider may apply. Help and support: If you experience any issues downloading or registering the Metro Bank Authenticator app, please visit us in store or call us on 0345 08 08 500. Metro Bank PLC. Registered in England and Wales. Company number: 6419578. Registered office: One Southampton Row, London, WC1B 5HA. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Metro Bank PLC is an independent UK Bank - it is not affiliated with any other bank or organisation (including the METRO newspaper or its publishers) anywhere in the world. "Metrobank" is the registered trademark of Metro Bank PLC. more
Screenshots
Verdict
The clearest difference is review sentiment: Coutts Mobile at 27% against Metro Bank Authenticator's 0%. Coutts Mobile also leads on update cadence (every 2 months vs every 12 months). Metro Bank Authenticator's advantage is iOS requirement (14.0 vs 17.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Coutts Mobile ships an update every 2 months, Metro Bank Authenticator every 12 months. The most recent releases landed on November 6, 2026 and November 3, 2026 respectively.
| Parameter | Coutts Mobile | Metro Bank Authenticator |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (8 ratings) — better | — |
| Positive reviews | 27.3% of reviews — better | 0.0% of reviews |
| Number of ratings | 8 — better | — |
| Update frequency | Every 2 months — better | Every 12 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 14.0 — better |
| Further details — not scored | ||
| Size | 44 MB | 12 MB |
| Age rating | 4+ | 4+ |
| Developer | COUTTS & COMPANY | MetroBank |
Customer experience
Coutts Mobile
Metro Bank Authenticator
Bugs and requests
Coutts Mobile
Reported bugs
27 issues- App doesn't open until deleted and reinstalled
- App constantly crashes
- Blurred screen
- Crashing every time it's opened
- Account transaction search function only works occasionally
Show 22 moreShow fewer
- App starts to open, hangs with a white screen, closes
- Repeatedly get a white screen when opening the app
- Payments process via the app is incredibly convoluted
- App leaves you hanging without a connection
- Regularly freezes
- Freezes after logout & reload of app
- Multi-factor authentication is a nightmare
- App is very unreliable
- Service is 'unavailable' as is so often the case
- App doesn't open
- Error message '!app-settings alert'
- Blank, white screen
- Getting blank white screen when accessing app
- White screen when opening
- Loading on iPhone is intermittent
- Get stuck on a product in rewards section
- Web-based PC site sends user back to mobile for CouttsID
- CouttsID not working
- One-time passcode message didn't appear
- App disabled after payment attempt
- Login screen freezes
- Gets stuck in Touch ID screen and won't let user in
Requested features
19 requests- Allow changing back to reader without losing access
- Update the app to be nicer
- Use a rebranded version of Nat West app
- Allow PC-free payments
- Update app for modern standards
Show 14 moreShow fewer
- Improve transaction search functionality
- Reduce maintenance downtime
- Implement Face ID and larger screen support
- Add Apple Pay
- Allow paying new people without PC login
- Improve transaction viewing and scrolling
- Bring back old version of the app
- Allow viewing more than 20 transactions
- Enable landscape mode for statements
- Add Touch ID login
- Fix payment glitches for multiple accounts
- Make app compatible with iPhone X/XS screen size
- Add Face ID and full screen imagery
- Ensure app is compatible with iOS 9
Metro Bank Authenticator
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Coutts Mobile
No in-app purchases
Metro Bank Authenticator
No in-app purchases
Questions
Is Coutts Mobile free?
Is Metro Bank Authenticator free?
Do Coutts Mobile or Metro Bank Authenticator have ads?
Which is updated more often, Coutts Mobile or Metro Bank Authenticator?
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