Need to keep reinstalling app
I find at least weekly I need to reinstall the app as it doesn’t open until I delete and reinstall. I use the app instead of the reader and I can’t change back to the reader without losing access whilst waiting for a card to be sent
Pathetic app.
Useless doesn’t do anything.
Have to keep deleting and re downloading the app
The app constantly crashes and has a blurred screen so regularly have to delete and reload!
Awful
Just awful. So far below the standards of all the other banking apps around it is embarrassing. Crashing every time I open it and when it does open properly it’s so clunky and difficult to use it it isnt worth the effort.
Coutts banking app
App functions basic, site down for maintenance much more often many other banking apps . Service really dropped in quality since the new website launched .. account transaction search function only works occasionally . Telephone banking service reply time has increased dramatically from being ‘great’ to now ‘average’ . Service not equating to a private bank more an average high street bank . Shame as it used to be so good before the changes were made
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New mobile app
This is a great improvement on the old app. It is very easy and quick to use and seems extremely secure.
Why so much worse than Nat West ?
Nat West have a slick, user friendly app. This is cumbersome and clearly much worse than the Nat West app. Why aren’t they using a rebranded version of the Nat West app?
Very limited
Having switched my main current account from Barclays, I feel stranded. This app is like something from the old days of online banking circa 2010. It requires a PC to make payments- who carries PC around with them? It only updates over night, and not at all at the weekend. The online banking platform it links to is so complicated and cumbersome I just ring Coutts24 to do simple transactions. I haven’t had to use my phone for banking in over 10 years. You can do better Coutts. Open a Barclays account and see the difference for yourselves.
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Please update this app
Coutts is a private bank. Spend some money to make sure your app is nice! This is seriously disappointing.
Still pretty awful
Still pretty awful
Good app
The app is excellent, does everything, intuitive and reasonably fast, just as well that their technology works well because their bankers are invisible. The recent update has not done much, if anything to improve the system but it is fine and comparable with other bank’s systems.
Mr a n kaal
Love this banking app, not only does it remind me of how much of a success I’ve become (came only open an account if ya have £1million or more) it really helps me do more than I ever could with other banking apps. I can only imagine if you have giving this app less than 4 stars you have other issues in life, as this app is a dream to use. 5+ stars
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Is there a bug in opening ?
I do like this app but since the most recent update to IOS 15, it seems to start to open, hang with a white screen, close. When you then reopen it works
Great bank - dreadful ap
Cumbersome, clunky, unreliable and slow. It’s probably the worst I have ever used and is an embarrassment for such a good bank!!
Keeps crashing
Repeatedly get a white screen when opening the app, only way to fix it is to close the app then try again. Payments process via the app is also incredibly convoluted, and still requires using a computer.
Very good App
I’m very happy with the app and have been using it for some time.
Poor connectivity
This is the worst bank app of them all. I’ve already had to reload the app on three separate occasions. It leaves you hanging without a connection and with nowhere to go. Would most definitely NOT recommend
Regularly freezes, now freezes after logout & reload of app
Something wrong with this app from March 2021.
Even deleting & reloading the app doesn’t resolve issues as it used to. Similar on both iPad and iPhone.
Time wasting means better to rely on other forms of banking.
Let’s hope the authorisation continues to work otherwise....
Even deleting & reloading the app doesn’t resolve issues as it used to. Similar on both iPad and iPhone.
Time wasting means better to rely on other forms of banking.
Let’s hope the authorisation continues to work otherwise....
Multi-authentication nightmare
I used to love this App and it always worked seamlessly with my iPhone 8 finger recognition. I then installed the App on my iPad Pro (also finger recognition). Presumably, for added security, Coutts Mobile then requested via the App that I deployed multi-factor authentication: so I logged in the normal way (username and PW) to the phone and acknowledged the existence of the iPad and vice versa. Now, EVERYTIME I go to login to either device I have to put user name, password, texted access code and a 6 digit pin TWICE! The natural reaction is to stop using it and therefore the bank. Security is, of course, important - but we should be able to have reasonable access our bank account!
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Unreliable
I’ve had to remove and reinstall this app several times. It’s very unreliable. Frustrating. Coutts please fix this. It’s a basic service you should get right.
