BCBSNM vs NMConnect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
BCBSNM
Access your Blue Cross and Blue Shield of New Mexico member information and resources. Manage your coverage, claims, and ID card, find in-network providers, and estimate healthcare costs. Includes features for pharmacy benefits and virtual doctor visits.
- Access coverage, claims, and ID
- Find in-network doctors and facilities
- Estimate procedure costs
- View medical and pharmacy benefits
- Virtual doctor visits via MDLive
- Store ID card in Apple Wallet
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The Blue Cross and Blue Shield of New Mexico (BCBSNM) app provides access to the Blue Cross and Blue Shield of New Mexico member information and resources. BCBSNM app also provides shopping information such as getting a quote and tracking an application. Members can: • Login, register or change password • Easily access coverage, claims, and ID • Check deductible and out of pockets amounts • Find an in network doctor, hospital or facility • Find a nearby urgent care facility • Estimate the costs of procedures, tests and treatments • View patient reviews and average wait time • Search for doctors that speak Spanish • View medical benefits and copay levels • View pharmacy benefits and copay levels • Send ID to Apple Wallet for offline access • View their Explanation of Benefits • Log in via Touch ID • Share ID Card • Members with applicable pharmacy coverage can search for drug information and cost estimates, view and compare nearby pharmacies, and view reminders related to their prescriptions • Members with applicable coverage can access MDLive for virtual visits with a doctor (MDLive uses allergies and medications from your HealthKit when requesting a virtual visit)
NMConnect
Access confidential mental health support and resources for substance and behavioral addictions. This app offers self-guided tools, including CBT-based programs and video courses, to help manage behavioral health and wellness. Connect via call or text for immediate assistance.
- Confidential crisis and peer support
- Call or text for immediate help
- NM 5-Actions Program for addictions
- CBT-based behavioral health tools
- Self-guided video courses
- Mood checks and Zen Room
- Local resource directory
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The New Mexico Statewide Crisis and Access Line and Peer-to-Peer Warmline have been serving New Mexicans since 2013. Our trained professional counselors and peer supports are available to provide free and confidential access to support when it’s needed most. Keep us in your pocket and take us with you! You can look up helpful information and resources anytime, anywhere. You can even call or text us right from the App! Access The NM 5-Actions Program for addictions by using the self-guided roadmap to understand and address the addictions in your life. Help is here for both substance and behavioral addictions. New in 2022 is the addition of our self-guided, clinically-supported CBT based tools to help you assess, understand and work on your overall behavioral health and wellness. NMConnect can help you get better and maintain your mental health through video self-help courses on different mental health topics, Mood Checks, Zen Room, therapeutic tools, local resources and assessment. Check back frequently for updates and new features. The New Mexico Crisis and Access Line and Peer-to-Peer Warmline are supported through funding from the Behavioral Health Services Division for the benefit of all New Mexicans. We are Here to Hear You!
Screenshots
Verdict
BCBSNM and NMConnect both sit at 4.6 stars, but that hides the real split: 80% of NMConnect's written reviews are positive against 21% of BCBSNM's. BCBSNM's advantage is ratings volume (1.5K vs 60) and update cadence (fortnightly vs every 6 weeks). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.6 for BCBSNM against 4.6 for NMConnect. That said, the two scores are not equally well evidenced: BCBSNM has 1.5K ratings behind it against 60, so its average is the more settled of the two. Written reviews are what separate them: 21% of BCBSNM's written reviews are positive against 80% of NMConnect's.
BCBSNM ships an update fortnightly, NMConnect every 6 weeks. The most recent releases landed on October 29, 2026 and October 24, 2026 respectively.
| Parameter | BCBSNM | NMConnect |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (1.5K ratings) — better | 4.6 (60 ratings) |
| Positive reviews | 21.2% of reviews | 80.0% of reviews — better |
| Number of ratings | 1.5K — better | 60 |
| Update frequency | Fortnightly — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.1 — better | 26.0 |
| Further details — not scored | ||
| Size | 63 MB | 114 MB |
| Age rating | 17+ | 12+ |
| Developer | Blue Cross and Blue Shield of New Mexico | Protocall |
Customer experience
BCBSNM
NMConnect
Bugs and requests
BCBSNM
Reported bugs
24 issues- App often does not have spending or cannot connect
- App says 'try again later'
- Password protection is too strict, takes too long to log in
- Cannot reset password, always an error
- Cannot change primary cares or pharmacies
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- Listed providers do not take BCBS or aren't doctors
- App has bugs and lack of integration
- Constant login required
- Touch ID no longer working after app update
- App fails to log in, never recognizes passwords
- App locks user out after password reset
- Cannot get past 'accept our terms' pop-up
- MFA fails, cannot send code via SMS or email
- App only shows ID card, no plan information
- Claims that appear online don't show on app
- Find a provider feature doesn't always work
- Spending tracking is inaccurate
- App does not work from day one
- App pulls up wrong BCBS region and won't let register
- Account not permitted access
- App no longer recognizes userid and password
- Deductible and out of pocket graph shows zero
- Spending tab has an error message
- No information about coverage or costs
Requested features
4 requests- 💡 Make appointments from the app
- 💡 Restore Touch ID feature
- 💡 Expand claims tab with specific info
- 💡 Show deductible and coverage info
NMConnect
Not enough reviews yet to summarise bugs or requests.
In-app purchases
BCBSNM
No in-app purchases
NMConnect
No in-app purchases
Questions
Is BCBSNM free?
Is NMConnect free?
Which has better reviews, BCBSNM or NMConnect?
Do BCBSNM or NMConnect have ads?
Which is updated more often, BCBSNM or NMConnect?
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