TriNet Mobile vs SmartBen NOW
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
TriNet Mobile
Access essential HR information, manage benefits, and view payroll details on the go. This app allows employees to stay connected with their HR data and enables administrators to handle key HR tasks remotely.
- View paycheck details and forms
- Access insurance ID cards and benefit coverage
- Request and approve time off
- Manage flexible spending accounts
- Access employee discounts and perks
- View team directory and contact colleagues
- Complete employee to-do items
- Secure access with biometric authentication
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Whether you’re at work and need to stay connected, or you’re at home and need to access benefits or payroll information, some things can’t afford to wait until you get back to your work computer. With the redesigned TriNet Mobile app, employees can access important HR details, and admins have the freedom and flexibility to manage HR from the palm of their hands. TriNet Mobile is available for free to all active TriNet employees, and provides secure access to your HR information. Key Capabilities: * Money - View a summary of your most recent paycheck with a detailed breakdown of earnings, taxes and benefits. Compare previous paychecks and access W-2 and W-4 forms. Admins can review and approve payroll on the go. * Benefits - Access member identification cards from certain medical insurance providers for yourself and covered family members. View TriNet benefits coverage including medical, life, disability and flexible spending account details. During TriNet’s annual Open Enrollment, review and re-enroll in your current benefit plans. * Time Off - View your available balance and request time off. Managers and admins can approve time off for team members. * Flexible Spending Accounts: View your transaction details and status, or submit claims and receipts. * Perks – Access popular deals including discounts on movie tickets, restaurants, car rentals and Apple devices * Directory/Team – View profiles of your manager, colleagues and team members, and contact them easily through call, email and chat. * My To Do’s – View and complete employee to-do items directly from the dashboard (time off requests, expense reports, etc.). * Security – Stay protected through password or biometric security using your TriNet credentials and multi-factor authentication. * HR – Admins with permissions can add new hires, view employee information such as profile, work, benefits and pay details. Using the app means you agree to our Terms of Use and Privacy Policy: * https://www.trinet.com/platform-terms * https://www.trinet.com/privacy-policy
SmartBen NOW
Access your employer-provided benefits information conveniently on your mobile device. Review plan details, make enrollment changes, and explore additional resources all within a single application.
- Access benefits information
- Review plan details
- Enroll or change benefits
- Explore benefit resources
- Up-to-date information
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Have access to your most important benefits information, right at your fingertips. SmartBen NOW is an all-in-one benefits app that allows you to access up-to-date information about your employer-provided benefits. Once logged in, you can access your personal benefit information wherever and whenever needed. Use this app to: - Review your benefits and plan details - Enroll or change your benefits - Explore other benefit resources all in one place
Screenshots
Verdict
The clearest difference is rating: TriNet Mobile at 4.8 against SmartBen NOW's 4.5. TriNet Mobile also leads on ratings volume (39K vs 868) and review sentiment (43% vs 31%). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
TriNet Mobile holds the better App Store score, 4.8 against 4.5. That said, the two scores are not equally well evidenced: TriNet Mobile has 39K ratings behind it against 868, so its average is the more settled of the two. Written reviews point the same way: 43% of TriNet Mobile's written reviews are positive against 31% of SmartBen NOW's.
TriNet Mobile ships an update every 2 months, SmartBen NOW every 3 months. The most recent releases landed on September 24, 2026 and September 8, 2026 respectively.
| Parameter | TriNet Mobile | SmartBen NOW |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (39K ratings) — better | 4.5 (868 ratings) |
| Positive reviews | 43.0% of reviews — better | 30.6% of reviews |
| Number of ratings | 39K — better | 868 |
| Update frequency | Every 2 months — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.1 — better | 16.4 |
| Further details — not scored | ||
| Size | 72 MB | 46 MB |
| Age rating | 4+ | 4+ |
| Developer | TriNet | HodgesMace, LLC |
Customer experience
TriNet Mobile
SmartBen NOW
User reviews
TriNet Mobile
From 39K App Store ratingsWhat we love
- 📱 Convenient mobile access
- 🔒 Secure login options
- 🗓️ Easy PTO management
- 💳 Accessible insurance info
- 💰 Paycheck details at a glance
Room to improve
- ⏱️ Short chat timeout
- 🔍 Inconsistent app updates
- 🤔 Confusing UI/UX
- 🚫 Missing key features (time tracking, commuter benefits)
- 🐛 Bugs and crashes
SmartBen NOW
From 868 App Store ratingsWhat we love
- 👍 Great service
- 🚀 User-friendly app
- 💡 Convenient to have everything in one app
- 🚀 Helpful information provided
Room to improve
- 🐛 Glitchy app
- 🐛 Trouble loading paystubs
- 🐛 Blank pages when viewing paystubs
- 🐛 App not working for over a month
- 🐛 Difficult to navigate
Bugs and requests
TriNet Mobile
Reported bugs
4 issues- Blank white screen on login
- Notifications with incomplete/missing content
- Issues with file uploads and document management
- Compatibility problems with latest iOS versions
Requested features
5 requests- Add clock-in/clock-out functionality
- Improve policy acknowledgment process
- Allow spouse access to employee accounts
- Optimize app for larger screens (iPad, iPhone X)
- Integrate with desktop version for seamless experience
SmartBen NOW
Reported bugs
5 issues- Cannot download bank statements
- Cannot enter values in certain sections
- Login issues across devices
- Credentials not working
- Paycheck download function not working
Requested features
5 requests- Easier way to access tax forms and insurance info
- Add phone numbers for support
- Improve chat support knowledge
- Make important contact info more user-friendly
- Provide confirmation of successful enrollment
In-app purchases
TriNet Mobile
No in-app purchases
SmartBen NOW
No in-app purchases









