TriNet Mobile vs SmarterTrack Mobile

Whether you’re at work and need to stay connected, or you’re at home and need to access benefits or payroll information, some things can’t afford to wait until you get back to your work computer. With the redesigned TriNet Mobile app, employees can access important HR details, and admins have the freedom and flexibility to manage HR from the palm of their hands. TriNet Mobile is available for free to all active TriNet employees, and provides secure access to your HR information. Key Capabilities: * Money - View a summary of your most recent paycheck with a detailed breakdown of earnings, taxes and benefits. Compare previous paychecks and access W-2 and W-4 forms. Admins can review and approve payroll on the go. * Benefits - Access member identification cards from certain medical insurance providers for yourself and covered family members. View TriNet benefits coverage including medical, life, disability and flexible spending account details. During TriNet’s annual Open Enrollment, review and re-enroll in your current benefit plans. * Time Off - View your available balance and request time off. Managers and admins can approve time off for team members. * Flexible Spending Accounts: View your transaction details and status, or submit claims and receipts. * Perks – Access popular deals including discounts on movie tickets, restaurants, car rentals and Apple devices * Directory/Team – View profiles of your manager, colleagues and team members, and contact them easily through call, email and chat. * My To Do’s – View and complete employee to-do items directly from the dashboard (time off requests, expense reports, etc.). * Security – Stay protected through password or biometric security using your TriNet credentials and multi-factor authentication. * HR – Admins with permissions can add new hires, view employee information such as profile, work, benefits and pay details. Using the app means you agree to our Terms of Use and Privacy Policy: * https://www.trinet.com/platform-terms * https://www.trinet.com/privacy-policy

SmarterTrack Mobile complements the full web interface that's available to agents and managers using SmarterTrack, either on-premises or the SmarterTrack hosted service. It provides all the core functionality needed to provide high quality customer service and support when on-the-go. This includes access to: Ticketing - Take/transfer tickets - Reply to tickets - Set follow-ups - Add comments - Upload files/attachments - Ticket translations - Much more! Live Chat - New chat and/or chat message notifications - Take/transfer chats - Reply to chats - Coach agents in a chat - Live chat translation - Much more! Call Logging - Create new call logs - Add notes/descriptions - Add/edit call times - Much more! Task Management - Create new tasks - Change status, priority, time estimates, etc. - Add updates - Much more! And includes additional features such as: - Light and dark themes - In-App notifications for live chats - Work across all Brands - FaceID and TouchID supported for log in - Group and agent management - Run manual events