iBridge vs Customer Direct
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
iBridge
Manage your home security, video cameras, and automation remotely. Receive instant alerts for security events, including video clips, and control system users and zone descriptions.
- Home security management
- Video camera monitoring
- Home automation control
- Real-time event notifications
- SMS and MMS alerts
- User and zone management
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Napco’s state of the art mobile application used to manage home security, video cameras and home automation. Subscribers can now receive notifications on virtually any security system event through email alerts, SMS messaging or 10-second MMS video clips to their smart phone, configured and managed through this new version. Subscribers can also manage security system users, change zone descriptions and view Messenger system history events.
Customer Direct
This app offers on-demand and scheduled delivery services for big and bulky items from retail stores. It specializes in same-day or scheduled deliveries to homes and businesses, with options for white glove service and in-home assembly.
- On-demand delivery
- Scheduled delivery
- Big and bulky item delivery
- White glove service
- In-home assembly
- Oversize delivery
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AIT Worldwide provides nationwide on-demand, same-day or scheduled delivery to your home or business from retail stores. We specialize in delivering big and bulky items. Additional available services include: white glove, in-home assembly and oversize delivery. Live customer service is available 27/7/365.
Screenshots
Verdict
The clearest difference is rating: iBridge at 2.4 against Customer Direct's 1.9. iBridge also leads on review sentiment (20% vs 0%) and ratings volume (70 vs 15). Customer Direct's advantage is update cadence (every 2 months vs every 5 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
iBridge holds the better App Store score, 2.4 against 1.9. Both are backed by a comparable volume of ratings — 70 and 15 respectively. Written reviews point the same way: 20% of iBridge's written reviews are positive against 0% of Customer Direct's.
iBridge ships an update every 5 months, Customer Direct every 2 months. The most recent releases landed on October 8, 2026 and September 29, 2026 respectively.
| Parameter | iBridge | Customer Direct |
|---|---|---|
| Price | Free | Free |
| Rating | 2.4 (70 ratings) — better | 1.9 (15 ratings) |
| Positive reviews | 20.0% of reviews — better | 0.0% of reviews |
| Number of ratings | 70 — better | 15 |
| Update frequency | Every 5 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 11.0 — better | 12.0 |
| Further details — not scored | ||
| Size | 37 MB | 19 MB |
| Age rating | 17+ | 4+ |
| Developer | NAPCO Security Technologies | Bear Code, LLC |
Customer experience
iBridge
Customer Direct
Bugs and requests
iBridge
Reported bugs
12 issues- Constantly switches orientation
- Never connects or won't connect quickly
- Forces manual alarm operation
- Defaults to Verizon carrier and cannot be changed
- Auto-login overrides settings
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- "Away" mode arms as "Stay"
- Unable to connect to security system
- App crashes with new iOS versions (historical)
- Climate control dropdown does not work
- Dropdown menu shows only one thermostat when multiple exist
- App turns off top line on iOS devices
- Z-wave bridge doesn't play nicely with other controllers
Requested features
13 requests- Incorporate features from Alarm.com
- Improve ease of use
- Allow access to phone contacts
- Fix carrier selection bug
- Add Face ID/Touch ID for login/disarm
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- Add portrait mode
- Add an exit button
- Improve zone list setup and display
- Add sunrise/sunset feature
- Auto-detect network connectivity
- Fix climate control dropdown issues
- Improve UI and design elements
- Make font black instead of light gray
Customer Direct
Not enough reviews yet to summarise bugs or requests.
In-app purchases
iBridge
No in-app purchases
Customer Direct
No in-app purchases
Questions
Is iBridge free?
Is Customer Direct free?
Which has better reviews, iBridge or Customer Direct?
Do iBridge or Customer Direct have ads?
Which is updated more often, iBridge or Customer Direct?
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