VirtualPBX Softphone vs UniTel Voice Office
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
VirtualPBX Softphone
Transform your smartphone into a powerful business phone system. Make and receive calls using your company's Caller ID, record conversations, and manage voicemails from your email. Enjoy high-quality calls over Wi-Fi or cellular data without using your personal minutes.
- VoIP calling over data connection
- Company Caller ID
- Call recording
- Voicemail to email
- Real-time call logs
- Custom greetings and hold music
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The VirtualPBX Softphone application turns your iPhone into a full-featured VoIP phone in a VirtualPBX phone system. You can receive and make calls over your data connection that enable all of the high-end features available to VirtualPBX VoIP phones, without using your phone's minutes. Audio compression is included at no added cost, providing high-quality calls with 4G, LTE, 5G, or Wi-Fi. Capabilities include: • Outbound calls use your company Caller ID, instead of your personal phone number. • Record both inbound and outbound calls automatically or on-demand. • Centralized business voice messaging, with voicemails sent to your email address. • Real-time reports, logs, and monitoring of all calls with detailed records. • Customized company greetings, voicemail, hold music, and more. • Dial other extensions directly, using just the extension number. • Instant access to your VirtualPBX main menu by pressing just one key. • Enhanced security through VirtualPBX’s unique provisioning system. This app must be registered to a VirtualPBX VoIP system. VirtualPBX is the award-winning hosted PBX service that can make a business-class phone system out of your cell phones and landlines, or can give your company a complete business VoIP phone system based on Internet phone lines. You can even mix and match business VoIP service with mobile phones and landlines to get a custom setup that works perfectly just for you. Features include a custom auto-attendant, follow-me calling, True ACD queues, call recording, voicemail, internet fax, conferencing, and more.
UniTel Voice Office
Manage business communications from your smartphone. Make audio/video calls, send instant messages, and check team availability. Requires a UniTel Voice Office plan subscription.
- Audio and video calls
- Instant messaging
- Team availability status
- Remote business management
- Employee extension sync
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Run your business from anywhere with Unitel Voice, small business phone system app designed for entrepreneurs, startups, and remote teams. Get a local or toll-free business number on your mobile device and access all the features of a professional business phone system — simple, affordable, and backed by free, personal, USA-based support. Note: Available only on the office plan. Features: * Separate personal calls from business calls * Answer calls on your business line * Make calls showing your business number * Call fellow employees on their extension * Transfer callers to fellow employees * Check business voicemail messages * View contacts, call logs & history * Send & receive fax messages * Use 3-way conference calling * Sync w/ Desktop Softphone * Sync Desk Phones * Presence Indicator * Team Messaging * Manage your phone system’s features FAQs: 1. What is Unitel Voice? Unitel Voice is the business builder’s phone system — a complete virtual phone system you can manage from your computer or smartphone without any IT help. You get a local or toll-free business number, call routing, voicemail, and extensions so you can handle business calls like a pro. Whether you’re working from your home office, a coworking space, or your car, Unitel Voice keeps you connected and sounding professional. It’s easy to set up, simple to use, and backed by real U.S.-based support whenever you need help. No contracts, no commitments — just the tools you need to grow your business from anywhere. 2. How is Unitel Voice different than other business phone system apps? Unitel Voice isn’t built for big corporations with IT departments and endless budgets. It’s built for business builders — entrepreneurs who need something they can set up themselves, use from anywhere, and rely on to sound professional. There’s no complicated setup. No hardware to install. No contracts to lock you in. Just a local or toll-free number, easy call routing, and all the features you need to run your business on your terms. And if you ever need help? You get live, one-on-one support from a real person based right here in the U.S. That’s what sets Unitel Voice apart. It’s not just a phone system, it’s your business line, your customer experience, and your connection to growth. 3. How do I log in to the app? To log in, first create your employee extension. Then use your extension’s login credentials to sign in. (Note: your admin login created at signup will not work in the app.) 4. How do I ensure high call quality? For the best experience, use a strong Wi-Fi connection. If Wi-Fi isn’t available, the app uses your cellular data. Like all VoIP apps, weak Wi-Fi or poor data signal can affect call quality. 5. Is the Unitel Voice Office app free? Yes. The app is included free with all Unitel Voice Office plans. 6. Do I have to use the Unitel Voice Office mobile app? No. The Untiel Voice Office plan also allows you to connect IP phones (physical desk phones) and softphones (computer-based phones) so business conversations can flow across your desktop and mobile devices. 7. How does this app help my business? It gives you full access to your business phone system anywhere, turning your personal smartphone into your office phone — complete with the professional features of a desk phone. 8. Can everyone on my team use this app? Yes. Every user with their own employee extension can access and use the app to manage business calls. With Unitel Voice, each user has their own extension.
Screenshots
Verdict
The clearest difference is update cadence: VirtualPBX Softphone at every 6 months against UniTel Voice Office's every 57 months. VirtualPBX Softphone also leads on ratings volume (334 vs 43). UniTel Voice Office's advantage is review sentiment (75% vs 47%). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.4 for VirtualPBX Softphone against 4.5 for UniTel Voice Office. That said, the two scores are not equally well evidenced: VirtualPBX Softphone has 334 ratings behind it against 43, so its average is the more settled of the two. Written reviews are what separate them: 47% of VirtualPBX Softphone's written reviews are positive against 75% of UniTel Voice Office's.
VirtualPBX Softphone ships an update every 6 months, UniTel Voice Office every 57 months. The most recent releases landed on October 23, 2026 and October 24, 2026 respectively.
| Parameter | VirtualPBX Softphone | UniTel Voice Office |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (334 ratings) | 4.5 (43 ratings) — better |
| Positive reviews | 46.7% of reviews | 75.0% of reviews — better |
| Number of ratings | 334 — better | 43 |
| Update frequency | Every 6 months — better | Every 57 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 15.0 |
| Further details — not scored | ||
| Size | 101 MB | 104 MB |
| Age rating | 4+ | 4+ |
| Developer | Virtual PBX | UniTel Voice, LLC |
Customer experience
VirtualPBX Softphone
UniTel Voice Office
Bugs and requests
VirtualPBX Softphone
Reported bugs
9 issues- Audio doesn't always connect
- Dial pad not working during calls
- Calls drop during connection process
- Incoming calls rarely come through
- Frequent call cut-offs
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- Call quality issues
- App drains battery
- Cannot log in with correct credentials
- Group not found error on login
Requested features
5 requests- Fix dial pad functionality for automated systems
- Improve connection reliability for calls
- Ensure incoming calls come through consistently
- Address call dropping issues during connection
- Invest in app development for paid users
UniTel Voice Office
Not enough reviews yet to summarise bugs or requests.
In-app purchases
VirtualPBX Softphone
No in-app purchases
UniTel Voice Office
No in-app purchases
Questions
Is VirtualPBX Softphone free?
Is UniTel Voice Office free?
Which has better reviews, VirtualPBX Softphone or UniTel Voice Office?
Do VirtualPBX Softphone or UniTel Voice Office have ads?
Which is updated more often, VirtualPBX Softphone or UniTel Voice Office?
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