ServiceDesk Plus MSP vs MXP App
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ServiceDesk Plus MSP
This IT help desk software allows managed service providers to manage client IT infrastructure from anywhere. It streamlines request management, asset tracking, and technician workflows to improve efficiency and reduce response times.
- Manage multiple clients in a single help desk
- Create, access, and resolve IT requests remotely
- Filter requests by status (unassigned, pending, open)
- Add work logs, notes, and resolutions to requests
- Perform actions like picking up, assigning, and closing requests
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ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience. App features: * Filter requests based on criteria such as unassigned, pending, open etc. * View, create, edit and delete requests. * Perform actions (pick up, assign, close, reply) for requests. * Work log, notes and resolutions can be added/modified for each request.
MXP App
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Supporting MXP turbocharger service for self-maintenance. MXP is a marine auxiliary turbocharger newly introduced with self service concept. The app should support customers in doing self service and identifying relevant spare parts. - Authentication and registration using turbocharger serial number - Online/offline capabilities - Configurable user and company settings - Access to MXP tutorials & manuals for training and education - Access to turbocharger maintenance with checklists and guided condition-based maintenance (CBM) on service jobs - Access to spare parts catalog - Access to local contact details
Screenshots
Verdict
The clearest difference is update cadence: ServiceDesk Plus MSP at every 2 months against MXP App's every 5 months. On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ServiceDesk Plus MSP ships an update every 2 months, MXP App every 5 months. The most recent releases landed on September 19, 2026 and June 20, 2026 respectively.
| Parameter | ServiceDesk Plus MSP | MXP App |
|---|---|---|
| Price | Free | Free |
| Rating | 4.0 (1 ratings) — better | — |
| Positive reviews | 8.3% of reviews | — |
| Number of ratings | 1 — better | — |
| Update frequency | Every 2 months — better | Every 5 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.0 — better | 14.0 |
| Further details — not scored | ||
| Size | 28 MB | 65 MB |
| Age rating | 4+ | 17+ |
| Developer | Zoho Corporation | Accelleron Schweiz AG |
In-app purchases
ServiceDesk Plus MSP
No in-app purchases
MXP App
No in-app purchases
Questions
Is ServiceDesk Plus MSP free?
Is MXP App free?
Do ServiceDesk Plus MSP or MXP App have ads?
Which is updated more often, ServiceDesk Plus MSP or MXP App?
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