ServiceDesk Plus MSP vs TimeOne
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ServiceDesk Plus MSP
This IT help desk software allows managed service providers to manage client IT infrastructure from anywhere. It streamlines request management, asset tracking, and technician workflows to improve efficiency and reduce response times.
- Manage multiple clients in a single help desk
- Create, access, and resolve IT requests remotely
- Filter requests by status (unassigned, pending, open)
- Add work logs, notes, and resolutions to requests
- Perform actions like picking up, assigning, and closing requests
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ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience. App features: * Filter requests based on criteria such as unassigned, pending, open etc. * View, create, edit and delete requests. * Perform actions (pick up, assign, close, reply) for requests. * Work log, notes and resolutions can be added/modified for each request.
TimeOne
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TimeOne is a timesheet management application
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Verdict
ServiceDesk Plus MSP and TimeOne are too close to call on the numbers: across 6 compared parameters — price, update cadence, ads and in-app purchases among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ServiceDesk Plus MSP ships an update every 2 months, TimeOne every 3 months. The most recent releases landed on October 6, 2026 and October 7, 2026 respectively.
| Parameter | ServiceDesk Plus MSP | TimeOne |
|---|---|---|
| Price | Free | Free |
| Rating | 4.0 (1 ratings) — better | — |
| Positive reviews | 8.3% of reviews | — |
| Number of ratings | 1 — better | — |
| Update frequency | Every 2 months — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.0 | 12.0 — better |
| Further details — not scored | ||
| Size | 28 MB | 27 MB |
| Age rating | 4+ | 4+ |
| Developer | Zoho Corporation | Alaa Muqattash |
In-app purchases
ServiceDesk Plus MSP
No in-app purchases
TimeOne
No in-app purchases
