ServiceDesk Plus MSP vs Silver Lining Summit
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ServiceDesk Plus MSP
This IT help desk software allows managed service providers to manage client IT infrastructure from anywhere. It streamlines request management, asset tracking, and technician workflows to improve efficiency and reduce response times.
- Manage multiple clients in a single help desk
- Create, access, and resolve IT requests remotely
- Filter requests by status (unassigned, pending, open)
- Add work logs, notes, and resolutions to requests
- Perform actions like picking up, assigning, and closing requests
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ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience. App features: * Filter requests based on criteria such as unassigned, pending, open etc. * View, create, edit and delete requests. * Perform actions (pick up, assign, close, reply) for requests. * Work log, notes and resolutions can be added/modified for each request.
Silver Lining Summit
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We’re coming together in West Bend to learn, network, and celebrate! This fantastic conference and block party-inspired event with live music, good food, and lots of fun - runs September 11–15, 2023, at the West Bend Home Office in West Bend, WI. This wonderful Silver Lining Summit app gives you access to important event information in the palm of your hand. Participants will find answers to information on session schedules, building maps, FAQs, special announcements, and more. Use the app to access travel information, upload photos of your experience, and view your conference schedule.
Screenshots
Verdict
ServiceDesk Plus MSP and Silver Lining Summit are too close to call on the numbers: across 5 compared parameters — price, ads, in-app purchases and device support among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
| Parameter | ServiceDesk Plus MSP | Silver Lining Summit |
|---|---|---|
| Price | Free | Free |
| Rating | 4.0 (1 ratings) — better | — |
| Positive reviews | 8.3% of reviews | — |
| Number of ratings | 1 — better | — |
| Update frequency | Every 2 months | — |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.0 | 12.0 — better |
| Further details — not scored | ||
| Size | 28 MB | 43 MB |
| Age rating | 4+ | 17+ |
| Developer | Zoho Corporation | West Bend Insurance Company |
In-app purchases
ServiceDesk Plus MSP
No in-app purchases
Silver Lining Summit
No in-app purchases
Questions
Is ServiceDesk Plus MSP free?
Is Silver Lining Summit free?
Do ServiceDesk Plus MSP or Silver Lining Summit have ads?
Other comparisons
