Comparison

ServiceDesk Plus MSP vs Analytics Widgets

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

ServiceDesk Plus MSP

This IT help desk software allows managed service providers to manage client IT infrastructure from anywhere. It streamlines request management, asset tracking, and technician workflows to improve efficiency and reduce response times.

Highlights
  • Manage multiple clients in a single help desk
  • Create, access, and resolve IT requests remotely
  • Filter requests by status (unassigned, pending, open)
  • Add work logs, notes, and resolutions to requests
  • Perform actions like picking up, assigning, and closing requests
Read full description

ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience. App features: * Filter requests based on criteria such as unassigned, pending, open etc. * View, create, edit and delete requests. * Perform actions (pick up, assign, close, reply) for requests. * Work log, notes and resolutions can be added/modified for each request.

About

Analytics Widgets

Features
Read full description

Your business pulse, always in view. Put your Google Analytics 4 data on your Home Screen and StandBy mode with native widgets designed for a glance. No more opening the GA4 dashboard every time you want to know what's happening - your key numbers live where you look, updated throughout the day. KEY METRICS AT A GLANCE Understand how people move through your website and app without digging through reports. Choose from ready-made widgets: Active Users, Sessions, Revenue, Top Pages, Key Events, Top Sources, Engagement Rate, Users Now and a map of where your users are. BUILD YOUR OWN Start from a preset or design your own: • Any metric you care about, including traffic, engagement, revenue and top pages, or add your own custom GA4 metrics • Real-time, Today, Last 7 days, Last 28 days or your own custom date ranges • Chart styles that fit the glance: plain number, line, area, bar, ring, donut, ranked list and map • Break a trend down by dimension, including top sources, pages and countries, and show just your top few • Compose richer charts: overlay a second metric, split a series by dimension, or add an average or target line • Make it yours with accent colors, icons, backgrounds and layout REAL-TIME, RIGHT NOW Watch your live user count update through the day, and keep an eye on it from your Lock Screen with a real-time accessory widget. MADE FOR GLANCEABILITY Browse a gallery of live widget previews, with real data at real size, so you see exactly what you're adding before you place it. Tap any widget to deep-link into the full report. FREE VS PRO Free gives you the Active Users and Sessions presets, three custom widgets, two Home Screen slots and core chart styles. Pro unlocks six slots, every standard metric plus your own custom GA4 metrics, real-time and 28-day ranges, and every chart style and composed chart, with a monthly or annual subscription or a one-time lifetime purchase. SIMPLE SETUP Sign in with Google, pick your property, done. No API keys or config files. PRIVACY Your Google credentials never touch your device. Sign-in uses Google's secure OAuth flow through a minimal server-side proxy, and your widgets never talk to the network. They render the snapshots the app prepares for you. We do not store or use your data. NOTES Analytics Widgets is an independent app and is not affiliated with or endorsed by Google. Google Analytics is a trademark of Google LLC. Pro subscriptions automatically renew until cancelled; turn off auto-renewal anytime in your App Store account settings. Terms of Use: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ Questions? Reach me at georges.graire@gmail.com.

Screenshots

ServiceDesk Plus MSP4 screens
Analytics Widgets4 screens

Verdict

The call

The clearest difference is ads: ServiceDesk Plus MSP at none against Analytics Widgets's shown. ServiceDesk Plus MSP also leads on iOS requirement (13.0 vs 17.0). Analytics Widgets's advantage is update cadence (fortnightly vs every 2 months). On price, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

ServiceDesk Plus MSP ships an update every 2 months, Analytics Widgets fortnightly. The most recent releases landed on October 6, 2026 and October 11, 2026 respectively.

Scorecard3 real differences · 7 level
ServiceDesk Plus MSP versus Analytics Widgets: the parameters behind the verdict, then further details
ParameterServiceDesk Plus MSPAnalytics Widgets
PriceFreeFree
Rating4.0 (1 ratings) — better—
Positive reviews8.3% of reviews—
Number of ratings1 — better—
Update frequencyEvery 2 monthsFortnightly — better
AdsNo — betterYes
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS13.0 — better17.0
Further details — not scored
Size28 MB17 MB
Age rating4+4+
DeveloperZoho CorporationGeorges Graire

In-app purchases

None

ServiceDesk Plus MSP

No in-app purchases

None

Analytics Widgets

No in-app purchases

Questions

Is ServiceDesk Plus MSP free?
ServiceDesk Plus MSP is free to download, with no in-app purchases.
Is Analytics Widgets free?
Analytics Widgets is free to download, with no in-app purchases.
Do ServiceDesk Plus MSP or Analytics Widgets have ads?
Analytics Widgets shows ads; ServiceDesk Plus MSP does not.
Which is updated more often, ServiceDesk Plus MSP or Analytics Widgets?
ServiceDesk Plus MSP ships an update every 2 months, and Analytics Widgets fortnightly. Most recently, ServiceDesk Plus MSP was updated on October 6, 2026 and Analytics Widgets on October 11, 2026.

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