Comparison

dotloop vs SmarterTrack Mobile

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

dotloop

This platform optimizes real estate transactions and productivity. It allows users to create collaborative workspaces, manage documents, e-sign, and track progress from any device. Millions of agents and clients use it for end-to-end transaction management.

Highlights
  • Create collaborative workspaces (loops)
  • Share and manage documents
  • Electronic signatures (e-sign)
  • Task management and progress tracking
  • Real-time notifications
  • Form creation
Features
Read full description

Dotloop is the leading online transaction and productivity optimization platform in real estate. With dotloop for mobile, access your transactions on any device, anytime, anywhere. * Inman News Innovator of the Year. * Featured in TechCrunch, Bloomberg, WSJ, and the cover of Entrepreneur Magazine. Millions of agents, brokers, and clients use dotloop for form creation, e-sign, transaction management, productivity tools, workflow automation, and analytics - all within a single end-to-end solution. TRANSACTIONS AT YOUR FINGERTIPS Be there when opportunity knocks: create loops (collaborative workspaces) in seconds and keep transactions going by sharing documents from your device, whether from apps – like Dropbox – or office-provided templates or email. STAY IN THE LOOP Loops have all you need to collaborate in real-time, manage tasks, and track progress. Receive instant notifications when signing is required, documents have been signed or shared, or any changes are made to your deal. CLOSE FASTER Use your device to easily add and assign signatures, initials, and other fields on-the-spot, or to sign documents with clients in person. --- NOT YET A DOTLOOP SUBSCRIBER? Dotloop for mobile is free to use for a limited number of loops. For full features, use the app to subscribe to dotloop Premium for $29.99 monthly or $299.99 annual billing. DOTLOOP PREMIUM If you upgrade your account to a monthly or annual, your subscription will be charged to your credit card through your iTunes account at confirmation of purchase. Membership will automatically renew unless canceled at least 24 hours before the end of your current period and identify the cost of the renewal. You can manage your subscription and turn off auto-renew at any time from your iTunes account settings after purchase. Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable. --- Questions, suggestions, comments, or bugs? Email us at: support@dotloop.com We’re looking forward to hearing from you! Terms of Service: https://www.dotloop.com/terms-conditions/ Privacy Policy: https://www.dotloop.com/privacy-policy/

About

SmarterTrack Mobile

Manage customer service tickets, live chats, call logs, and tasks on the go. This mobile app provides essential tools for agents and managers to deliver high-quality support from anywhere, complementing the web interface.

Highlights
  • Ticket management
  • Live chat support
  • Call logging
  • Task management
  • File attachments
  • Light/dark themes
  • FaceID/TouchID login
Features
Read full description

SmarterTrack Mobile complements the full web interface that's available to agents and managers using SmarterTrack, either on-premises or the SmarterTrack hosted service. It provides all the core functionality needed to provide high quality customer service and support when on-the-go. This includes access to: Ticketing - Take/transfer tickets - Reply to tickets - Set follow-ups - Add comments - Upload files/attachments - Ticket translations - Much more! Live Chat - New chat and/or chat message notifications - Take/transfer chats - Reply to chats - Coach agents in a chat - Live chat translation - Much more! Call Logging - Create new call logs - Add notes/descriptions - Add/edit call times - Much more! Task Management - Create new tasks - Change status, priority, time estimates, etc. - Add updates - Much more! And includes additional features such as: - Light and dark themes - In-App notifications for live chats - Work across all Brands - FaceID and TouchID supported for log in - Group and agent management - Run manual events

Screenshots

dotloop4 screens
SmarterTrack Mobile4 screens

Verdict

The call

The clearest difference is review sentiment: SmarterTrack Mobile at 100% against dotloop's 45%. SmarterTrack Mobile also leads on in-app purchases (none vs 2). dotloop's advantage is ratings volume (70K vs 2) and rating (4.8 vs 4.5). On price, update cadence, ads and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. dotloop sells 2 in-app purchases, starting at $31.99 per month. SmarterTrack Mobile asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

dotloop holds the better App Store score, 4.8 against 4.5. That said, the two scores are not equally well evidenced: dotloop has 70K ratings behind it against 2, so its average is the more settled of the two. Written reviews complicate that: 45% of dotloop's written reviews are positive against 100% of SmarterTrack Mobile's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 13, 2026 and October 4, 2026 respectively.

Scorecard6 real differences · 5 level
dotloop versus SmarterTrack Mobile: the parameters behind the verdict, then further details
ParameterdotloopSmarterTrack Mobile
PriceFreeFree
Rating4.8 (70K ratings) — better4.5 (2 ratings)
Positive reviews45.2% of reviews100.0% of reviews — better
Number of ratings70K — better2
Update frequencyEvery 2 monthsEvery 2 months
AdsNoNo
In-app purchasesYesNo — better
MonetizationFree with in-app purchasesFree — better
Best chart rank#156 — better—
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS15.0 — better16.0
Further details — not scored
Size72 MB58 MB
Age rating4+4+
Developerdotloop, inc.SmarterTools Inc.

Customer experience

dotloop

All ratings70,455 ratings
Positive94.6%
Neutral2.0%
Negative3.4%
Written reviews188 reviews
Positive45.2%
Neutral10.1%
Negative44.7%

SmarterTrack Mobile

All ratings2 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews2 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

dotloop

Reported bugs

5 issues
  • App crashes and freezes
  • Inability to sign documents
  • Data loss and missing information
  • Inconsistent behavior across platforms
  • Billing and subscription issues

Requested features

5 requests
  • Ability to edit text fields
  • Improved scrolling and navigation
  • Seamless integration across devices
  • Spellcheck and formatting options
  • Easier document management and archiving

SmarterTrack Mobile

Not enough reviews yet to summarise bugs or requests.

In-app purchases

2 purchases

dotloop

Subscriptions2
  • Dotloop Premium$31.991 Month
  • Dotloop Premium$329.991 Year
None

SmarterTrack Mobile

No in-app purchases

Questions

Is dotloop free?
dotloop is free to download, with in-app purchases available.
Is SmarterTrack Mobile free?
SmarterTrack Mobile is free to download, with no in-app purchases.
Which has better reviews, dotloop or SmarterTrack Mobile?
dotloop is rated higher. dotloop averages 4.8 out of 5 from 70K ratings, while SmarterTrack Mobile averages 4.5 from 2 ratings.
Do dotloop or SmarterTrack Mobile have ads?
Neither dotloop nor SmarterTrack Mobile shows ads.
Which is updated more often, dotloop or SmarterTrack Mobile?
dotloop ships an update every 2 months, and SmarterTrack Mobile every 2 months. Most recently, dotloop was updated on October 13, 2026 and SmarterTrack Mobile on October 4, 2026.

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