MICROS inMotion vs Workpulse Desk

Oracle MICROS InMotion is a revolutionary app that provides restaurant operators with quick and easy access to real-time business analytics, anywhere and anytime. For single or multiple properties, view live graphs of today’s key performance indicators such as sales, labor cost, discounts, check count and ticket time. A built in forecasting engine allows for an overlay of both same day last week and last year comparisons, as well as a projected forecast for today and the trend for the next two weeks. Receive alerts and push notifications when key indicators fall outside normal ranges, or when critical problems occur, such as credit cards failing to settle. Manage your labor by viewing and ranking employee performance on all key factors, and be warned when an employee approaches or enters overtime. View a breakdown of checks by tender or discount type, including full check-level detail. The Check Lookup feature lets you retrieve individual guest checks by location, date or amount – and email a copy of the check instantly, right from your device!

The Desk App is a facilities and equipment maintenance solution which is part of the Workpulse Operations Excellence Platform. Unplanned maintenance and emergency repairs often cost businesses over $400,000 every year. The reactive approach to maintenance leads to excessive downtime, expensive emergency service costs, and negative impact on the reputation of the business. With the Desk app, you can manage tickets for all reported maintenance issues in real time and ensure that the resolution is done on time. The app provides a hybrid approach to maintenance with cost saving elements of preventative maintenance, and the agility of reactive maintenance. Based on the foundations of the popular Workpulse Task app, the desk app connects maintenance service providers with businesses through an intuitive mobile platform. Key Features: - Easy Ticket Management With the desk app, it is very easy to report facility and equipment maintenance issues. The details can be filled using a simple form and all activities related to the ticket can be tracked. - Visual Supportive Evidence for Each Ticket All tickets have the option of uploading image, video (less than 2 MB), or a PDF document as a supportive evidence for the issue. Users can attach either a video and a PDF, or an image and a PDF with each ticket. - Service Board Management The Desk app allows service boards to be created. Users can either subscribe to a service board or publish their own service board. Subscriptions have to be approved by the service board admin before the services are accessible to the subscriber. Services can be classified into categories and sub-categories in the service board. - Real Time Monitoring & Reporting The Desk App provides real time monitoring and reporting for all tickets in the system. The summary as well as details of the tickets can be viewed on the dashboard. Permission based access ensures that only relevant tickets are shown to the users. In case any ticket is pending or cannot be completed by a vendor, it can be reassigned in the app. The vendor can also create a ticket on behalf of the customer for fixing any maintenance related issue.