Comparison

eSewa vs Citizens Smart

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

eSewa

This app allows users to manage their finances and pay bills directly from their mobile devices. Users can easily recharge their phones, pay for utilities like electricity and water, and even book tickets, potentially saving money each month.

Highlights
  • Mobile recharge and top-up
  • Utility bill payments (electricity, water, internet)
  • Ticket booking (air, bus)
  • Fund loading via internet banking, counter deposit, or cash points
  • Send and receive money
  • Online shopping
  • School fee payments
Features
Read full description

इसेवा नेपालकै पहिलो मोबाइल खाता हो । इसेवामा खाता खोली आफ्नै मोबाइलबाट नि:शुल्क आफ्नो मोबाइल रिचार्ज, घरको बिजुली, खानेपानी, टेलिफोन, इन्टरनेट आदिको बिल भुक्तानी गरि मासिक रु ५०० देखि रु २००० सम्म बचत गर्नुहोस् । इसेवा कसरी प्रयोग गर्ने ? रजिष्ट्रेशन इसेवाको App Download गरि Register गर्नुहोस् । यसरी Register गर्दा तपाँईको मोबाइल नम्बर नै तपाँइको इसेवा आइडी हुनेछ । इसेवामा पैसा जम्मा गर्न इसेवामा चार प्रकारबाट सजिलै रकम जम्मा गर्न सकिन्छ: १. इन्टरनेट वा मोबाइल बैंकिङ मार्फत बैंकको खाताबाट इन्टरनेट वा मोबाइल बैंकिङ मार्फत इसेवामा नि:शुल्क रकम जम्मा गर्नुहोस। मोबाइल/इन्टरनेट बैंकिङ सेवा लिनु भएको छैन भने आजै आफ्नो बैंक को शाखामा गएर सेवा सुरु गराउनुहोस । २. काउण्टर डिपोजिट मार्फत इसेवाको पार्टनर बैंक मध्ये ७ वटा बैंकबाट इसेवामा काउण्टर डिपोजिट पनि गर्न सकिन्छ । ग्लोबल आइएमई बैंक, प्रभु बैंक, महालक्ष्मी डेभेलपमेन्ट बैंक, जनता बैंक, मेगा बैंक ओम डेभेलपमेन्ट बैंक कामना सेवा विकास बैंक ३. eSewa Cash Point मार्फत तपाँईको आफ्नो टोल छिमेकमा रहेका eSewa Cash Point चिन्ह अंकित इसेवाका एजेन्ट मार्फत पनि नि:शुल्क रकम जम्मा गर्नुहोस। ४. तपाँईले अन्य इसेवा प्रयोगकर्ताबाट इसेवामा पैसा राख्न र पठाउन पनि सक्नुहुन्छ । इसेवामा उपलब्ध सेवाहरु: मोबाइल रिचार्ज र टपअप ल्याण्डलाइन बिल हवाइजहाज र बस टिकट बिजुली र खानेपानीको बिल भुक्तानी इन्टरनेटको बिल भुक्तानी टेलिभिजन रिचार्ज मुभि टिकट होटल बुकिङ स्कुल फि इन्सुरेन्स प्रिमियम किस्ता भुक्तानी डिम्याट खाता दर्ता र नविकरण क्रेडिट कार्ड बिल भुक्तानी अनलाइन सपिङ बैंक डिपोजिट इसेवाको बारेमाः eSewa fonepay Pvt. Ltd. सन् २००९ बाट सेवा दिइरहेको नेपालको पहिलो भुक्तानी सेवा प्रदायक कम्पनि हो । मोबाइल तथा इन्टरनेट बैंकिङको सफ्टवेयर प्रदायक कम्पनिमा नेपालकै अग्रणी स्थानमा रहेको F1Soft International को एक सहायक कम्पनिको रुपमा इसेवा रहेको छ । हाल नेपालको ७७ वटै जिल्लामा पहुँच भएको यस eSewa fonepay Pvt. Ltd. सँग १० लाख भन्दा बढि दर्ता भएका ग्राहकहरु , ४०,००० भन्दा बढि व्यवसायी (eSewa Zone/Point), ४७ बैंकहरु तथा १,५०० भन्दा बढि मर्चेन्टहरु आवद्ध रहेका छन। थप जानकारीका लागि: १६६०-०१-०२१२१ ईमेल: csd(@)esewa.com.np eSewa is Nepal's first payment gateway with integrated digital wallet. You can register on-the-go and save Rs. 500 - Rs. 2000 in a month. How to register and make payment with eSewa? Registration Download eSewa app and click on Register. Your mobile number will be your eSewa ID. Load fund to eSewa You can load fund to your eSewa account in 4 different ways: 1. Via Mobile/Internet Banking: You can load eSewa wallet from your internet/mobile banking without any additional cost from 47 banks. Visit your bank branch if you have not enabled internet banking and mobile banking. 2. Via Counter Deposit: You can visit nearest branch of below mentioned partner banks for loading fund to your eSewa account via counter deposit: a. Global Bank b. Prabhu Bank c. Mahalaxmi Development Bank d. Janata Bank e. Mega Bank f. OM Development Bank g. Kamana Sewa Bikas Bank 3. Via eSewa Cash Point You can visit nearest eSewa Cash Point and load fund to your eSewa wallet without additional service charge. 4. You can also send and receive fund to your eSewa wallet from other eSewa users for free. Services of eSewa: Mobile recharge and TOPUP Landline Bill Airline and Bus Ticket Electricity and water bill payment Internet Bill Television Subscription Movie Ticket Hotel Booking School Fee Insurance Premium EMI Payment DMAT account opening and renew Credit Card Bill Online Shopping Bank Deposit About eSewa eSewa Fonepay Pvt. Ltd. is the first and leading Payment Service Provider, starting service from 2009 AD. eSewa is a subsidiary company of F1Soft International, leading fin-tech company in Nepal. eSewa has it's wider coverage to all the 77 districts of Nepal. eSewa has a growing network of more than 10 lakhs registered customer, 40,000+ agents (eSewa Zone/Point), 47 banks, 1500+ merchants.

About

Citizens Smart

Manage your bank accounts, pay bills, and transfer funds conveniently from your mobile device. This secure app offers features like QR code payments and instant online transactions, making banking accessible anytime, anywhere without visiting a branch.

Highlights
  • Banking on the go
  • Bill payments
  • Fund transfers
  • QR code payments
  • Instant online payments
  • Account information access
  • Secure encryption
Features
Read full description

Citizens Smart is Citizens Bank's Official Mobile Banking App. Enjoy easy banking from your hand held devices, from anywhere anytime. Manage and use your Bank Account on the move and around the clock with this secure Mobile Banking App from Citizens Bank. This App will be regularly updated with additional new features. Key Features: 1. Banking On the Go 2. Bill Payments Made Easier 3. Top Up Made Easier 4. Fund Transfers Made Easier 5. QR Code: Scan and Pay 6. Instant Online and Retail Payment with Fonepay Network 7. Accessing your Account Informations Made Easier 8. User Friendly, Safe and Secure 9. And Many More Exciting Features Citizens Smart helps protect your information by using 128-bit SSL encryption when you are logged on. To be able to use this App, you first need to have a valid account maintained at Citizens Bank, and you need to subscribe to the Citizens Bank's Mobile Banking Service. Banking has never been this simple and easier before. Enjoy Banking Without visiting your branch. Citizens Smart is a Member of Fonepay Network. Smart Banking for Smart People.

Screenshots

eSewa4 screens
Citizens Smart4 screens

Verdict

The call

The clearest difference is rating: Citizens Smart at 3.6 against eSewa's 3.2. eSewa's advantage is ratings volume (521 vs 30) and review sentiment (19% vs 10%). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Citizens Smart holds the better App Store score, 3.6 against 3.2. That said, the two scores are not equally well evidenced: eSewa has 521 ratings behind it against 30, so its average is the more settled of the two. Written reviews complicate that: 19% of eSewa's written reviews are positive against 10% of Citizens Smart's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly fortnightly. The most recent releases landed on September 19, 2026 and September 8, 2026 respectively.

Scorecard3 real differences · 7 level
eSewa versus Citizens Smart: the parameters behind the verdict, then further details
ParametereSewaCitizens Smart
PriceFreeFree
Rating3.2 (521 ratings)3.6 (30 ratings) — better
Positive reviews18.9% of reviews — better10.0% of reviews
Number of ratings521 — better30
Update frequencyFortnightlyFortnightly
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS1312.4 — better
Further details — not scored
Size416 MB175 MB
Age rating4+17+
DeveloperESEWA LTD.Citizens Bank International Ltd.

Customer experience

eSewa

All ratings521 ratings
Positive52.4%
Neutral7.3%
Negative40.3%
Written reviews190 reviews
Positive18.9%
Neutral5.3%
Negative75.8%

Citizens Smart

All ratings30 ratings
Positive60.0%
Neutral10.0%
Negative30.0%
Written reviews10 reviews
Positive10.0%
Neutral30.0%
Negative60.0%

Bugs and requests

eSewa

Reported bugs

4 issues
  • Login issues
  • Transaction failures
  • App crashes on certain devices
  • Verification process problems

Requested features

5 requests
  • Offline payment mode
  • Biometric login options
  • Improved user interface
  • Enhanced security measures
  • Better customer support

Citizens Smart

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

eSewa

No in-app purchases

None

Citizens Smart

No in-app purchases

Questions

Is eSewa free?
eSewa is free to download, with no in-app purchases.
Is Citizens Smart free?
Citizens Smart is free to download, with no in-app purchases.
Which has better reviews, eSewa or Citizens Smart?
Citizens Smart is rated higher. eSewa averages 3.2 out of 5 from 521 ratings, while Citizens Smart averages 3.6 from 30 ratings.
Do eSewa or Citizens Smart have ads?
Neither eSewa nor Citizens Smart shows ads.
Which is updated more often, eSewa or Citizens Smart?
eSewa ships an update fortnightly, and Citizens Smart fortnightly. Most recently, eSewa was updated on September 19, 2026 and Citizens Smart on September 8, 2026.

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