Comparison

Citizens Smart vs Khalti Digital Wallet (Nepal)

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Citizens Smart

Manage your bank accounts, pay bills, and transfer funds conveniently from your mobile device. This secure app offers features like QR code payments and instant online transactions, making banking accessible anytime, anywhere without visiting a branch.

Highlights
  • Banking on the go
  • Bill payments
  • Fund transfers
  • QR code payments
  • Instant online payments
  • Account information access
  • Secure encryption
Features
Read full description

Citizens Smart is Citizens Bank's Official Mobile Banking App. Enjoy easy banking from your hand held devices, from anywhere anytime. Manage and use your Bank Account on the move and around the clock with this secure Mobile Banking App from Citizens Bank. This App will be regularly updated with additional new features. Key Features: 1. Banking On the Go 2. Bill Payments Made Easier 3. Top Up Made Easier 4. Fund Transfers Made Easier 5. QR Code: Scan and Pay 6. Instant Online and Retail Payment with Fonepay Network 7. Accessing your Account Informations Made Easier 8. User Friendly, Safe and Secure 9. And Many More Exciting Features Citizens Smart helps protect your information by using 128-bit SSL encryption when you are logged on. To be able to use this App, you first need to have a valid account maintained at Citizens Bank, and you need to subscribe to the Citizens Bank's Mobile Banking Service. Banking has never been this simple and easier before. Enjoy Banking Without visiting your branch. Citizens Smart is a Member of Fonepay Network. Smart Banking for Smart People.

About

Khalti Digital Wallet (Nepal)

This digital wallet app, now enhanced by a merger, offers a secure and convenient way to manage finances in Nepal. It simplifies everyday transactions, from utility bill payments and flight bookings to remittances and online shopping, all within a single, user-friendly platform.

Highlights
  • Utility bill payments
  • Flight booking
  • Remittance services
  • Scan & Pay with QR
  • Bank transfers
  • Rewards and cashback
  • Recurring deposits
Features
Read full description

Khalti is Nepal’s most trusted digital wallet, now stronger and better through the merger of Khalti and IME Pay. This upgraded app combines IME’s trusted remittance legacy with Khalti’s digital innovation to offer a seamless and powerful experience. More than just a payment app, Khalti stands for innovation, lifestyle, and reliability. It is designed to be inclusive, easy to use, and secure, helping you make everyday moments simpler and more meaningful. Why the Merger? We merged to give you a smarter, faster, and simpler wallet experience. IME Pay users can now access all Khalti features in one app, with a hassle-free migration of wallet balance, points, and transaction history. One login, one wallet, no stress. New Features Daami Points combine rewards from both Khalti and IME Pay into one system, so you earn more for every transaction. The Super Wallet lets you unlock new features and benefits the more you use the app. Plus, enjoy 3% interest on your wallet balance, helping your money grow while it stays safe. Smart Deposit, Nepal’s first wallet-based recurring deposit in partnership with Manjushree Finance where you can save a fixed amount regularly starting from Rs. 100 and earn good interest rates. Start Small, Dream Big! Everything You Can Do Top-Up & Recharge Recharge NTC, Ncell and buy data packs Buy recharge cards & Topup anywhere easily Utility Bill Payments Electricity (NEA, BPC, community providers) Water, landline, cable TV (DishHome, Mero TV, NetTV, SimTV) Internet bills (Worldlink, Subisu, Vianet, Classic Tech & more) Flight Booking Book domestic flights with real-time availability from airlines like Buddha, Yeti, Shree & more Indrive Topup Drivers can do Indrive Topup easily from the App Education Fees Pay school and college fees directly from the app Find your institute in our Smart Schools list Government Services Pay for Lok Sewa, IRD, DOFE, SSF, traffic fines, and more File and renew company registrations (OCR), pay municipal taxes Financial Services Renew DEMAT/MeroShare Pay insurance premiums (Nepal Life, Neco, Sanima, etc.) Pay EMIs (Syakar, Hulas, MAW, Jeevan Bikas) Credit card bill payments Remittance Receive money from abroad via WorldRemit, Remitly Send/receive domestic transfers through City Express, Bhatbhateni, Nepal Remit & more Khalti Bazaar Shop in-app from brands like Cowmandu, The Village Café, Sparrow SMS & others Scan & Pay with Khalti QR Accepted at your local kirana pasal, restaurants, clinics, fashion stores & more Bank Services Transfer to any major bank in Nepal Link your bank account with Khalti Bank Direct Make direct payments from your linked bank Send & Request Money Send funds to friends and family or request money with a few taps Coupons & Rewards Apply Promcodes & Coupons at checkout to get instant cashback Use Daami Points to unlock exciting rewards Smart Deposit Save regularly with Nepal’s first wallet-based recurring deposit Choose your amount (Starting from 100 upto 5000), frequency (daily/weekly/monthly), and term (6–60 months) Earn interest and build your saving habit with ease KYC & Security Upgrade your account with KYC for easy transactions and added security Load Wallet Easily Load via mobile/internet banking, debit/credit card, Khalti Pasal, Sewa Kendra, bank deposits & more Ek Nepal. Ek App. Ek Wallet. Infinite Possibilities Khalti is more than a digital wallet, it’s a movement to make finance easier, more accessible, and more rewarding. Whether you’re recharging your phone or saving for your future, Khalti is built to support you at every step. Need Help or Have Suggestions? We’d love to hear from you. Email: support@khalti.com Website: https://khalti.com Blogs for more info: https://blog.khalti.com

Screenshots

Citizens Smart4 screens
Khalti Digital Wallet (Nepal)4 screens

Verdict

The call

The clearest difference is rating: Citizens Smart at 3.6 against Khalti Digital Wallet (Nepal)'s 3.3. Citizens Smart also leads on iOS requirement (12.4 vs 15.0). Khalti Digital Wallet (Nepal)'s advantage is review sentiment (20% vs 10%) and ratings volume (199 vs 30). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Citizens Smart holds the better App Store score, 3.6 against 3.3. That said, the two scores are not equally well evidenced: Khalti Digital Wallet (Nepal) has 199 ratings behind it against 30, so its average is the more settled of the two. Written reviews complicate that: 10% of Citizens Smart's written reviews are positive against 20% of Khalti Digital Wallet (Nepal)'s, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly fortnightly. The most recent releases landed on September 8, 2026 and September 22, 2026 respectively.

Scorecard4 real differences · 6 level
Citizens Smart versus Khalti Digital Wallet (Nepal): the parameters behind the verdict, then further details
ParameterCitizens SmartKhalti Digital Wallet (Nepal)
PriceFreeFree
Rating3.6 (30 ratings) — better3.3 (199 ratings)
Positive reviews10.0% of reviews20.4% of reviews — better
Number of ratings30199 — better
Update frequencyFortnightlyFortnightly
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPodiPhone, iPod
Requires iOS12.4 — better15.0
Further details — not scored
Size175 MB108 MB
Age rating17+12+
DeveloperCitizens Bank International Ltd.IME Khalti Limited

Customer experience

Citizens Smart

All ratings30 ratings
Positive60.0%
Neutral10.0%
Negative30.0%
Written reviews10 reviews
Positive10.0%
Neutral30.0%
Negative60.0%

Khalti Digital Wallet (Nepal)

All ratings199 ratings
Positive56.3%
Neutral5.0%
Negative38.7%
Written reviews98 reviews
Positive20.4%
Neutral4.1%
Negative75.5%

Bugs and requests

Citizens Smart

Not enough reviews yet to summarise bugs or requests.

Khalti Digital Wallet (Nepal)

Reported bugs

14 issues
  • App crashes on launch
  • Login failures and authentication errors
  • OTP not received during signup/login
  • Transaction shows error but money deducted
  • MPIN input not responding
Show 9 more
  • Movie tickets not downloading
  • Scan and pay feature not working
  • Notification badge always shows unread messages
  • App logs out randomly
  • Payment not forwarded to merchants
  • KYC photo upload repeatedly rejected
  • Inconsistent error messages
  • App incompatible with iPad
  • Contact option missing on login page

Requested features

12 requests
  • Dark mode support
  • iPad compatibility
  • Profile picture change after KYC verification
  • Transfer to eSewa option
  • Biometric login (face/fingerprint)
Show 7 more
  • Better notification customization
  • Support for foreign phone numbers
  • Domestic remittance feature
  • Apple gift card purchase option
  • Billing services for utilities
  • Simplified interface and checkout process
  • Complete district list in KYC form

In-app purchases

None

Citizens Smart

No in-app purchases

None

Khalti Digital Wallet (Nepal)

No in-app purchases

Questions

Is Citizens Smart free?
Citizens Smart is free to download, with no in-app purchases.
Is Khalti Digital Wallet (Nepal) free?
Khalti Digital Wallet (Nepal) is free to download, with no in-app purchases.
Which has better reviews, Citizens Smart or Khalti Digital Wallet (Nepal)?
Citizens Smart is rated higher. Citizens Smart averages 3.6 out of 5 from 30 ratings, while Khalti Digital Wallet (Nepal) averages 3.3 from 199 ratings.
Do Citizens Smart or Khalti Digital Wallet (Nepal) have ads?
Neither Citizens Smart nor Khalti Digital Wallet (Nepal) shows ads.
Which is updated more often, Citizens Smart or Khalti Digital Wallet (Nepal)?
Citizens Smart ships an update fortnightly, and Khalti Digital Wallet (Nepal) fortnightly. Most recently, Citizens Smart was updated on September 8, 2026 and Khalti Digital Wallet (Nepal) on September 22, 2026.

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