FAQMark Support Your Customers vs Grid Note
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
FAQMark Support Your Customers
This app helps you quickly compose professional email replies by combining pre-written text snippets and media. It supports Markdown for formatting and allows you to store images and diagrams for inclusion in your messages.
- Quickly create custom emails
- Combine text elements and media
- Store images, maps, and diagrams
- Markdown formatting support
- Preview Markdown text
- Copy to clipboard for pasting
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If you ever find you repeat yourself when handling emails from customers, group members or pupils, and having to type the same thing over and over again, or look up the same information, then FAQ is the app you need. FAQ is an “Email Composer” that holds all the information you use regularly, such as answers to questions, instructions , warning and legal text, or maps and diagrams. It takes just a few moments to combine the elements you choose into a custom reply, and wrap it with a suitable greeting and ending. This edition of FAQ adds support for the increasingly-popular Markdown markup language, allowing you to easily add formatting to your text for font style, lists and web and image links (See http://daringfireball.net/projects/markdown/ for more details of what Markdown can do). If you don't need Markdown support, we recommend our "FAQ" app, on (https://apps.apple.com/us/app/faq-support-your-customers/id459458828) which helps you format text directly onscreen, rather than through Markdown. ****.5 - "A powerful productivity app"- Appdictions.com Every single user review so far for our earlier, non-Markdown version has been 5-stars, here are some examples from our US users ***** "Must-have app for business" - Steve Kay ***** "Elegant to use...setup was a breeze." - Jeremy Neas ***** "Slick, professional, right on the mark" - tahster ***** "Saves TONS of time. Would love a desktop version so I can use it for ALL my correspondence" - J Saulter ***** "Totally awesome!!. I searched for months and bought other apps before finding this jewel!..." - UH60Av8or ***** "When I bought this, I needed it for emails, but didn't realize then all the other uses I could put it to. Thanks so much!" - PiecatGirl • Quickly create custom emails by combining appropriate opening and closing phrases with the answers to your customers' questions, or other commonly-needed text. • Selected elements are combined into an email, or copied to the clipboard, ready to paste into your reply. • Store images, maps and diagrams to include as attachments in your email. • Preview how Markdown text will appear. • Battle-tested, supporting 300,000+ users of our popular "MailShot Pro" group email app. • Thousands of other uses, beyond customer support. For a video of the non-Markdown version of FAQ in action, check out http://youtu.be/4XzzaoqzSOs Please see our support page, or let us know on our support email address if you need help, have any questions, requests for future enhancements, or just to tell us of yet another unique use you have found for FAQ. We are always happy to hear from you.
Grid Note
This app offers a unique grid layout for structured note-taking, with a library of templates and organizational tools. It supports markdown and various export formats, with offline use and automatic iCloud backup. Premium features like real-time sync are available via subscription.
- Unique grid format for structured notes
- Template library
- Organize notes with notebooks and tags
- Markdown support
- Export in various formats
- Offline use
- Automatic iCloud backup
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Grid Note featured an unique "Grid Layout" design to help you structure your thoughts. With lots of buildin note templates (SMART, Cornell Note, 5W1H, etc...) to get you started, but you can feel free to replace those with inventions of your own. === FEATURES === • Unique grid format for structured note • Template library • Organize notes with notebooks and tags • Markdown support • Export in various formats • Offline use • Automatic backup to iCloud • Realtime sync (premium account needed) The core version of Grid Note is free, premium can be unlocked via a single subscription that covers all your devices. The premium subscription has two options: • $0.99 monthly, which offers a 3-day free trial • $9.99 annually, which offers a 1-week free trial Please note that: • Price may vary by location. • Payment will be charged to iTunes Account at confirmation of purchase. • Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. • Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal. • Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase. • Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable. ---- Support: support@gridnote.app Privacy Policy: https://note.sumi.io/privacy.html Terms of Service: https://note.sumi.io/terms.html
Screenshots
Verdict
The clearest difference is price: Grid Note at Free against FAQMark Support Your Customers's $4.99. Grid Note also leads on rating (4.4 vs 4.0) and update cadence (every 5 weeks vs every 8 months). FAQMark Support Your Customers's advantage is in-app purchases (none vs 2) and review sentiment (100% vs 70%). On ads and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Grid Note is free to download; FAQMark Support Your Customers costs $4.99 up front. Grid Note sells 2 in-app purchases, starting at $1.49 per month. FAQMark Support Your Customers asks for nothing beyond the download.
Grid Note holds the better App Store score, 4.4 against 4.0. That said, the two scores are not equally well evidenced: Grid Note has 40 ratings behind it against 2, so its average is the more settled of the two. Written reviews complicate that: 100% of FAQMark Support Your Customers's written reviews are positive against 70% of Grid Note's, so the app with the better star average is not the one people write more warmly about.
FAQMark Support Your Customers ships an update every 8 months, Grid Note every 5 weeks. The most recent releases landed on October 23, 2026 and October 29, 2026 respectively.
| Parameter | FAQMark Support Your Customers | Grid Note |
|---|---|---|
| Price | $4.99 | Free — better |
| Rating | 4.0 (2 ratings) | 4.4 (40 ratings) — better |
| Positive reviews | 100.0% of reviews — better | 69.8% of reviews |
| Number of ratings | 2 | 40 — better |
| Update frequency | Every 8 months | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Paid | Free with in-app purchases — better |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 26.6 | 12.0 — better |
| Further details — not scored | ||
| Size | 9 MB | 58 MB |
| Age rating | 4+ | 4+ |
| Developer | Peter Johnson | Sumi Interactive |
Customer experience
FAQMark Support Your Customers
Grid Note
In-app purchases
FAQMark Support Your Customers
No in-app purchases
Grid Note
- Monthly3 Days trial$1.491 Month
- Annual7 Days trial$9.991 Year
Questions
Is FAQMark Support Your Customers free?
Is Grid Note free?
Which has better reviews, FAQMark Support Your Customers or Grid Note?
Do FAQMark Support Your Customers or Grid Note have ads?
Which is updated more often, FAQMark Support Your Customers or Grid Note?
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