Comparison

FAQMark Support Your Customers vs Grid Note

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

FAQMark Support Your Customers

This app helps you quickly compose professional email replies by combining pre-written text snippets and media. It supports Markdown for formatting and allows you to store images and diagrams for inclusion in your messages.

Highlights
  • Quickly create custom emails
  • Combine text elements and media
  • Store images, maps, and diagrams
  • Markdown formatting support
  • Preview Markdown text
  • Copy to clipboard for pasting
Features
Read full description

If you ever find you repeat yourself when handling emails from customers, group members or pupils, and having to type the same thing over and over again, or look up the same information, then FAQ is the app you need. FAQ is an “Email Composer” that holds all the information you use regularly, such as answers to questions, instructions , warning and legal text, or maps and diagrams. It takes just a few moments to combine the elements you choose into a custom reply, and wrap it with a suitable greeting and ending. This edition of FAQ adds support for the increasingly-popular Markdown markup language, allowing you to easily add formatting to your text for font style, lists and web and image links (See http://daringfireball.net/projects/markdown/ for more details of what Markdown can do). If you don't need Markdown support, we recommend our "FAQ" app, on (https://apps.apple.com/us/app/faq-support-your-customers/id459458828) which helps you format text directly onscreen, rather than through Markdown. ****.5 - "A powerful productivity app"- Appdictions.com Every single user review so far for our earlier, non-Markdown version has been 5-stars, here are some examples from our US users  ***** "Must-have app for business" - Steve Kay  ***** "Elegant to use...setup was a breeze." - Jeremy Neas  ***** "Slick, professional, right on the mark" - tahster  ***** "Saves TONS of time. Would love a desktop version so I can use it for ALL my correspondence" - J Saulter  ***** "Totally awesome!!. I searched for months and bought other apps before finding this jewel!..." - UH60Av8or  ***** "When I bought this, I needed it for emails, but didn't realize then all the other uses I could put it to. Thanks so much!" - PiecatGirl  • Quickly create custom emails by combining appropriate opening and closing phrases with the answers to your customers' questions, or other commonly-needed text. • Selected elements are combined into an email, or copied to the clipboard, ready to paste into your reply. • Store images, maps and diagrams to include as attachments in your email. • Preview how Markdown text will appear. • Battle-tested, supporting 300,000+ users of our popular "MailShot Pro" group email app. • Thousands of other uses, beyond customer support. For a video of the non-Markdown version of FAQ in action, check out http://youtu.be/4XzzaoqzSOs Please see our support page, or let us know on our support email address if you need help, have any questions, requests for future enhancements, or just to tell us of yet another unique use you have found for FAQ. We are always happy to hear from you.

About

Grid Note

This app offers a unique grid layout for structured note-taking, with a library of templates and organizational tools. It supports markdown and various export formats, with offline use and automatic iCloud backup. Premium features like real-time sync are available via subscription.

Highlights
  • Unique grid format for structured notes
  • Template library
  • Organize notes with notebooks and tags
  • Markdown support
  • Export in various formats
  • Offline use
  • Automatic iCloud backup
Read full description

Grid Note featured an unique "Grid Layout" design to help you structure your thoughts. With lots of buildin note templates (SMART, Cornell Note, 5W1H, etc...) to get you started, but you can feel free to replace those with inventions of your own. === FEATURES === • Unique grid format for structured note • Template library • Organize notes with notebooks and tags • Markdown support • Export in various formats • Offline use • Automatic backup to iCloud • Realtime sync (premium account needed) The core version of Grid Note is free, premium can be unlocked via a single subscription that covers all your devices. The premium subscription has two options: • $0.99 monthly, which offers a 3-day free trial • $9.99 annually, which offers a 1-week free trial Please note that: • Price may vary by location. • Payment will be charged to iTunes Account at confirmation of purchase. • Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. • Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal. • Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase. • Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable. ---- Support: support@gridnote.app Privacy Policy: https://note.sumi.io/privacy.html Terms of Service: https://note.sumi.io/terms.html

Screenshots

FAQMark Support Your Customers4 screens
Grid Note4 screens

Verdict

The call

The clearest difference is price: Grid Note at Free against FAQMark Support Your Customers's $4.99. Grid Note also leads on rating (4.4 vs 4.0) and update cadence (every 5 weeks vs every 8 months). FAQMark Support Your Customers's advantage is in-app purchases (none vs 2) and review sentiment (100% vs 70%). On ads and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Grid Note is free to download; FAQMark Support Your Customers costs $4.99 up front. Grid Note sells 2 in-app purchases, starting at $1.49 per month. FAQMark Support Your Customers asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

Grid Note holds the better App Store score, 4.4 against 4.0. That said, the two scores are not equally well evidenced: Grid Note has 40 ratings behind it against 2, so its average is the more settled of the two. Written reviews complicate that: 100% of FAQMark Support Your Customers's written reviews are positive against 70% of Grid Note's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

FAQMark Support Your Customers ships an update every 8 months, Grid Note every 5 weeks. The most recent releases landed on October 23, 2026 and October 29, 2026 respectively.

Scorecard8 real differences · 2 level
FAQMark Support Your Customers versus Grid Note: the parameters behind the verdict, then further details
ParameterFAQMark Support Your CustomersGrid Note
Price$4.99Free — better
Rating4.0 (2 ratings)4.4 (40 ratings) — better
Positive reviews100.0% of reviews — better69.8% of reviews
Number of ratings240 — better
Update frequencyEvery 8 monthsEvery 5 weeks — better
AdsNoNo
In-app purchasesNo — betterYes
MonetizationPaidFree with in-app purchases — better
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS26.612.0 — better
Further details — not scored
Size9 MB58 MB
Age rating4+4+
DeveloperPeter JohnsonSumi Interactive

Customer experience

FAQMark Support Your Customers

All ratings2 ratings
Positive50.0%
Neutral50.0%
Negative0.0%
Written reviews2 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Grid Note

All ratings38 ratings
Positive84.2%
Neutral10.5%
Negative5.3%
Written reviews43 reviews
Positive69.8%
Neutral16.3%
Negative14.0%

In-app purchases

None

FAQMark Support Your Customers

No in-app purchases

2 purchases

Grid Note

Subscriptions2
  • Monthly3 Days trial$1.491 Month
  • Annual7 Days trial$9.991 Year

Questions

Is FAQMark Support Your Customers free?
FAQMark Support Your Customers costs $4.99, with no in-app purchases.
Is Grid Note free?
Grid Note is free to download, with in-app purchases available.
Which has better reviews, FAQMark Support Your Customers or Grid Note?
Grid Note is rated higher. FAQMark Support Your Customers averages 4.0 out of 5 from 2 ratings, while Grid Note averages 4.4 from 40 ratings.
Do FAQMark Support Your Customers or Grid Note have ads?
Neither FAQMark Support Your Customers nor Grid Note shows ads.
Which is updated more often, FAQMark Support Your Customers or Grid Note?
FAQMark Support Your Customers ships an update every 8 months, and Grid Note every 5 weeks. Most recently, FAQMark Support Your Customers was updated on October 23, 2026 and Grid Note on October 29, 2026.

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