FAQMark Support Your Customers vs Formbook
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
FAQMark Support Your Customers
This app helps you quickly compose professional email replies by combining pre-written text snippets and media. It supports Markdown for formatting and allows you to store images and diagrams for inclusion in your messages.
- Quickly create custom emails
- Combine text elements and media
- Store images, maps, and diagrams
- Markdown formatting support
- Preview Markdown text
- Copy to clipboard for pasting
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If you ever find you repeat yourself when handling emails from customers, group members or pupils, and having to type the same thing over and over again, or look up the same information, then FAQ is the app you need. FAQ is an “Email Composer” that holds all the information you use regularly, such as answers to questions, instructions , warning and legal text, or maps and diagrams. It takes just a few moments to combine the elements you choose into a custom reply, and wrap it with a suitable greeting and ending. This edition of FAQ adds support for the increasingly-popular Markdown markup language, allowing you to easily add formatting to your text for font style, lists and web and image links (See http://daringfireball.net/projects/markdown/ for more details of what Markdown can do). If you don't need Markdown support, we recommend our "FAQ" app, on (https://apps.apple.com/us/app/faq-support-your-customers/id459458828) which helps you format text directly onscreen, rather than through Markdown. ****.5 - "A powerful productivity app"- Appdictions.com Every single user review so far for our earlier, non-Markdown version has been 5-stars, here are some examples from our US users ***** "Must-have app for business" - Steve Kay ***** "Elegant to use...setup was a breeze." - Jeremy Neas ***** "Slick, professional, right on the mark" - tahster ***** "Saves TONS of time. Would love a desktop version so I can use it for ALL my correspondence" - J Saulter ***** "Totally awesome!!. I searched for months and bought other apps before finding this jewel!..." - UH60Av8or ***** "When I bought this, I needed it for emails, but didn't realize then all the other uses I could put it to. Thanks so much!" - PiecatGirl • Quickly create custom emails by combining appropriate opening and closing phrases with the answers to your customers' questions, or other commonly-needed text. • Selected elements are combined into an email, or copied to the clipboard, ready to paste into your reply. • Store images, maps and diagrams to include as attachments in your email. • Preview how Markdown text will appear. • Battle-tested, supporting 300,000+ users of our popular "MailShot Pro" group email app. • Thousands of other uses, beyond customer support. For a video of the non-Markdown version of FAQ in action, check out http://youtu.be/4XzzaoqzSOs Please see our support page, or let us know on our support email address if you need help, have any questions, requests for future enhancements, or just to tell us of yet another unique use you have found for FAQ. We are always happy to hear from you.
Formbook
This app allows you to create structured notes that function like database forms, saving you time and providing instant chart statistics. It supports collaboration, cross-device synchronization, and AI-powered form building with numerous field types.
- Form-based note creation
- Instant chart statistics
- Notebook sharing for collaboration
- AI-powered automated form builder
- 30+ form field types
- Cross-device synchronization
- Export to PDF and CSV
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Formbook: the revolutionary personal database app. Formbook is a new generation database app in which you create form based notes to easily store information. Formbook is the perfect app for structured information note taking. With Formbook, notes behave like database forms: create a notebook and define the fields you need to store your information. Form based notes have amazing benefits: - Gain a huge amount of time while taking notes as you just need to fill in form fields. - Instantly obtain chart stats on the data contained in your notebooks. - Share notebooks for collaboration with other Formbook users. Here are some usage examples. Create notebooks to: - Keep track of your progress in sport training. - Remember your favorite restaurants in places you visit. - Store your recipes. - Follow to do tasks. - Prepare a trip by describing the places to visit. - Keep track of any object inventory (with barcode reader). Formbook comes with a powerful dashboard feature that visually displays charts on your data. Personalize your charts and analyse data in detail. Formbook is cross device: notes are automatically synchronized on your iPhone, iPad, Mac and Apple Watch via iCloud. Formbook is also available on your Apple Watch: access your notes and notebooks directly from you Apple Watch. Formbook is powered by AI: save time with the new automated form builder. Enter your notebook name and Formbook infers the database fields. Choose among 30 form field types when conceiving your notebook structure: - Short text field - Long text field - Secret text field revealed by FaceID or TouchID - Code text field (programming languages) - Number - Currency - Stepper (number) - Slider (number) - Calculation (using the data from other fields) - Yes/No button - Date and Time fields - Duration - Images and photos - List of elements (with optional checkboxes) - List of tags - Rating (with stars) - Email (with compose button) - Address (with map access) - Phone number (with compose button) - URL (with browse button) - Barcode and QR code (with scan button) - Current location (latitude, longitude, address) Export your notes as PDF file and CSV file to use the data with spreadsheet apps.
Screenshots
Verdict
The clearest difference is price: Formbook at Free against FAQMark Support Your Customers's $4.99. Formbook also leads on rating (4.5 vs 4.0) and update cadence (every 4 days vs every 8 months). FAQMark Support Your Customers's advantage is in-app purchases (none vs 2) and review sentiment (100% vs 80%). On ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Formbook is free to download; FAQMark Support Your Customers costs $4.99 up front. Formbook sells 2 one-off in-app purchases. FAQMark Support Your Customers asks for nothing beyond the download.
Formbook holds the better App Store score, 4.5 against 4.0. That said, the two scores are not equally well evidenced: Formbook has 32 ratings behind it against 2, so its average is the more settled of the two. Written reviews complicate that: 100% of FAQMark Support Your Customers's written reviews are positive against 80% of Formbook's, so the app with the better star average is not the one people write more warmly about.
FAQMark Support Your Customers ships an update every 8 months, Formbook every 4 days. The most recent releases landed on October 23, 2026 and October 22, 2026 respectively.
| Parameter | FAQMark Support Your Customers | Formbook |
|---|---|---|
| Price | $4.99 | Free — better |
| Rating | 4.0 (2 ratings) | 4.5 (32 ratings) — better |
| Positive reviews | 100.0% of reviews — better | 79.9% of reviews |
| Number of ratings | 2 | 32 — better |
| Update frequency | Every 8 months | Every 4 days — better |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Paid | Free with in-app purchases — better |
| Devices | iPhone, iPad | iPhone, iPad, Mac, Apple Watch — better |
| Requires iOS | 26.6 | 17.6 — better |
| Further details — not scored | ||
| Size | 9 MB | 10 MB |
| Age rating | 4+ | 4+ |
| Developer | Peter Johnson | Mathieu Morgensztern |
Customer experience
FAQMark Support Your Customers
Formbook
Bugs and requests
FAQMark Support Your Customers
Not enough reviews yet to summarise bugs or requests.
Formbook
Reported bugs
12 issues- Crashes on macOS Ventura and newer
- Crashes when validating fields in new notes
- Export functionality issues with CSV and PDF
- Barcode field scans but cannot search by barcode
- Star rating field too sensitive to accidental changes
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- Performance degradation with photos in notes
- Text field labels not visible in note panel
- Syncing issues between devices
- Import duplicates data instead of updating
- Occasional freezing and slowness
- Watch app syncing problems
- In-app purchase requires repurchase after updates
Requested features
30 requests- Field-specific search functionality
- Advanced multi-criteria filtering
- Table/spreadsheet view for data
- Password/biometric app protection
- Rich text formatting (bold, italic, colors)
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- File attachment support (PDFs, documents)
- Drag-and-drop image insertion
- Move notes between notebooks
- Duplicate notebook without content
- Advanced calculated fields with date math
- Print functionality for records and lists
- Customizable PDF export templates
- Folder organization for notebooks
- Read-only mode for records
- Barcode scanning search capability
- Calendar integration
- Reminder/alert field with notifications
- Multiple image support per field
- Keyboard shortcuts/Shortcuts app integration
- Collaborative sharing between users
- Template creation for notebooks
- Undo/backup functionality
- Batch operations (edit, delete multiple)
- Tag autocomplete with global tag list
- Sub-tags support
- Column/card view options
- Adjustable font sizes
- Home button for quick navigation
- Bulk import with update option
- Android version
In-app purchases
FAQMark Support Your Customers
No in-app purchases
Formbook
- Notebook sharing$3.99
- Additional fields pack$3.99
Questions
Is FAQMark Support Your Customers free?
Is Formbook free?
Which has better reviews, FAQMark Support Your Customers or Formbook?
Do FAQMark Support Your Customers or Formbook have ads?
Which is updated more often, FAQMark Support Your Customers or Formbook?
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