Jitbit Helpdesk vs NECTEL HQ

Access your Jitbit Helpdesk from anywhere with the official iOS app. Stay on top of customer support tickets, respond quickly, and keep your team in sync. KEY FEATURES Full Ticket Management • View, filter, and search tickets by status, category, assignee, and date • Create new tickets with custom fields • Change status, priority, assignee, and due dates • Post replies visible to everyone or techs only Real-Time Updates • Instant push notifications for new tickets and replies • Live ticket updates without refreshing • Never miss an urgent customer request Security First • Optional PIN or Face ID/Touch ID app lock • Secure HTTPS connections required • Your data stays protected Productivity Tools • Canned responses and comment templates • Knowledge base article integration • AI-powered reply assistance • Attach images and files to tickets Native iOS Experience • Clean, native iOS design • Dark and light themes • iPad support with split-view layout • Fast and smooth performance Works with Jitbit Helpdesk SaaS and self-hosted installations. Requires an active Jitbit Helpdesk account.

This application is intended not only for employees that work in NECTEL HQ but for their visitors as well. Important information about the building is organized on the dashboard, which dynamically changes throughout the day. The app offers more functionality including forums, ability to request maintenance, events, information about companies in the building and about the building itself where you can find important contact, guides and documents. This app is created with cooperation with the building’s developer – Nectel spol. s r.o. and is updated regularly. If you have any suggestions for improvement, if you find a bug, or just want to say hello, please write to us at support@sharryapp.com.