Spartan Tool Camera System vs VisualSupport

The Spartan Tool Camera System app is an interface between Spartan pipe inspection cameras and the user. The application gives the user the ability to stream live video from the camera. Additionally, the app includes recording, playback, snapshots, audio dubbing, and editing. The camera light intensity can be adjusted using the touchscreen controls. The app allows native sharing to simplify sending your files to the customer. The application can also be customized for your business by uploading your company logo and name which will be embedded in your videos for a professional product. To learn more about the Spartan Tool Camera System, or other great Spartan Tool products, visit www.spartantool.com

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.