PetDesk vs IDEXX Vello
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
PetDesk
Manage your pet's health and connect with local pet care professionals. Schedule appointments, track medications, and earn loyalty rewards all in one place to ensure your pet lives a longer, happier life.
- 24/7 appointment requests
- Health reminders and to-do lists
- Manage pet care provider contacts
- Earn loyalty points
- Request medication refills
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Our goal is to help your pets live longer, happier, and healthier lives. PetDesk puts you at the center of your pet’s health needs by seamlessly connecting you with the best pet care professionals near you. Now it’s easy to be the best pet parent you can be. Effortlessly manage your pet’s health in one place with these indispensable features: APPOINTMENTS With our 24/7 appointment request tool, your favorite pet care providers are always just a few taps away. REMINDERS, MESSAGES AND TO DO’S Sync reminders and add custom to-do’s to your calendar. PROVIDERS Add and quickly view your pet care professionals in one place (veterinary clinics, grooming facilities, boarding, pet daycare, and more!). LOYALTY Earn points for every dollar spent at your favorite pet care provider locations. MEDICATION REQUESTS Easily request medication refills for your pets.
IDEXX Vello
Manage your pet's health with ease. Receive appointment and health service reminders, access medical records, and get prescription details. Schedule appointments online for a smoother vet visit experience.
- Appointment reminders
- Health service reminders
- Online scheduling
- Prescription details
- Medical record access
- Pre-appointment instructions
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Better vet visits for you and your pet: - Upcoming appointment reminders - Pre-appointment instructions - Health service reminders - Online scheduling - Prescription and dosage instructions - Medical record access
Screenshots
Verdict
The clearest difference is review sentiment: PetDesk at 77% against IDEXX Vello's 33%. PetDesk also leads on rating (4.9 vs 4.4) and ratings volume (509K vs 27). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
PetDesk holds the better App Store score, 4.9 against 4.4. That said, the two scores are not equally well evidenced: PetDesk has 509K ratings behind it against 27, so its average is the more settled of the two. Written reviews point the same way: 77% of PetDesk's written reviews are positive against 33% of IDEXX Vello's.
PetDesk ships an update every 4 weeks, IDEXX Vello fortnightly. The most recent releases landed on November 1, 2026 and October 27, 2026 respectively.
| Parameter | PetDesk | IDEXX Vello |
|---|---|---|
| Price | Free | Free |
| Rating | 4.9 (509K ratings) — better | 4.4 (27 ratings) |
| Positive reviews | 77.4% of reviews — better | 33.3% of reviews |
| Number of ratings | 509K — better | 27 |
| Update frequency | Every 4 weeks | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #152 — better | — |
| Devices | iPhone, iPad — better | iPhone |
| Requires iOS | 17.6 | 16.4 — better |
| Further details — not scored | ||
| Size | 39 MB | 29 MB |
| Age rating | 4+ | 12+ |
| Developer | PetDesk, LLC | IDEXX Laboratories |
Customer experience
PetDesk
IDEXX Vello
Bugs and requests
PetDesk
Reported bugs
4 issues- Appointment scheduling issues
- Inability to paste passwords
- Crashes during account creation
- Reminders not updating correctly
Requested features
5 requests- Ability to add end dates for medication reminders
- Option to archive pet profiles instead of deleting
- Improved integration with pet owners' calendars
- Expanded support for non-dog/cat pets
- More detailed pet health tracking and reporting
IDEXX Vello
Not enough reviews yet to summarise bugs or requests.
In-app purchases
PetDesk
No in-app purchases
IDEXX Vello
No in-app purchases
