The Best
Your babies are in good hands 🙌
I like the app but
I really like the app but when I go to add an appointment to the calendar I have to grant it full access to my calendar. I preferred the ad events only option. I don't like companies having full access to my calendar. It's really none of their business. Thank you.
Needs some refinement
You can tell the mobile app and customer portal were an afterthought. For example it lets you add an appointment to the Apple calendar, and that’s great, but it prompts for full access instead of add only access. It’s like a developer didn’t put a lot of thought into it. There are lots of little things like that when it comes to navigation of the app and web portal.
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Little Value - Expected More
There is more “what can’t I see?” than “what can I see?”. Medical records only means vaccine records. I have old cats - access to bloodwork results and seeing history and trending is what is meaningful to me personally. Was hoping for that with a company like IDEXX but sadly this app is lacking and isn’t helpful. Even to confirm an appointment I have to get a link from my vet via text and that automatically confirms in Vello - it decides for you. Why?? Maybe one day this app will match up with what IDEXX otherwise does so well. Because for bloodwork - I trust IDEXX.
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Prepared
Several of my animal files are missing. I contacted the vet and they don’t understand why. I sent several messages through the app to the developer with no response. How am I supposed to schedule appointments or order meds if the animal is not even listed?
Decent, needs improvement
This app is pretty okay. It works well to get pet info at a glance, request med refills, and schedule appointments.
The one thing that I really dislike is phone number to text my clinic is different than the primary vet clinic phone number. It makes it really confusing and my phone tries to block messages from my vet all the time because it’s an unknown number that I haven’t contacted in over 30 days.
The one thing that I really dislike is phone number to text my clinic is different than the primary vet clinic phone number. It makes it really confusing and my phone tries to block messages from my vet all the time because it’s an unknown number that I haven’t contacted in over 30 days.
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Very convenient for multi-pets owners
So convenient and easy to use! I have multiple pets. All their records and appointments are organized and made easy to use.
So easy to use!
Love how easy this app is! I can access my pets records and schedule appointments, way easier to reach my vet!
Can’t create account
My vet told me to download this app to access my pet’s files, and the app won’t even let me make an account.
Response from developer
Hi RacD55, we're sorry you were unable to create an account. If you have the time, do you mind emailing us at appstore-vello@idexx.com with the name of your vet clinic and we can investigate this for you. Many thanks and looking forward to hearing from you -- The Vello Team.
