Deskie vs BoldDesk

Deskie — a powerful helpdesk solution for support and communication with customers through many popular channels: email, widgets, help center, API, social media, messengers, online chat, calls, custom channels, and many more. The Deskie iOS app enables you to manage cases from all channels using your mobile device, allowing you to stay in touch with your customers at any time. The main features of the app include: • Working with standard and custom filters created in the web version of the service • Processing cases and chats • Using shared and personal macros for quick responses and actions • Editing all case parameters, including custom fields • Viewing and editing user data, including custom data • Accessing customer's previous cases • Communicating with colleagues through internal notes • Viewing colleagues' actions in cases • Searching cases and accessing the history of search queries synchronized with a web version • Setting up notifications for new cases, chats, responses, and mentions in notes • Accessing the application using biometric data There is no need to purchase the app separately; it is available regardless of the plan you choose.

BoldDesk is cloud-based, modern help desk software designed to facilitate a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, and improve the overall customer experience. The BoldDesk mobile app is a versatile and effective ticketing system that allows you to address tickets with the same ease and features as your web version. Manage all your support requests, convert emails to tickets, automate ticket assignments, customize support forms, set your own SLA, and publish self-help articles for your products. Resolve a ticket more efficiently by breaking it down into subtasks and assigning them to different agents. This intuitive ticketing system features an improved user experience to provide seamless customer service. We are constantly striving to enhance your experience with the BoldDesk mobile app.