BoldDesk vs VHD Assets Agent

BoldDesk is cloud-based, modern help desk software designed to facilitate a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, and improve the overall customer experience. The BoldDesk mobile app is a versatile and effective ticketing system that allows you to address tickets with the same ease and features as your web version. Manage all your support requests, convert emails to tickets, automate ticket assignments, customize support forms, set your own SLA, and publish self-help articles for your products. Resolve a ticket more efficiently by breaking it down into subtasks and assigning them to different agents. This intuitive ticketing system features an improved user experience to provide seamless customer service. We are constantly striving to enhance your experience with the BoldDesk mobile app.

App for asset tracking of a mobile device and scanning the asset information. This app is used by end users or vision helpdesk clients. Every user will have different URL as per their vision helpdesk software installation path. Tracking - mobile device information is tracked and sent to asset management module of vision helpdesk software. This information Update the camera purpose string to explain how the app will use the requested information and provide an example of how the data will be used. See the attached screenshot. ====> Camera Usage Description: You need to provide camera access to scanning the QR Code. Photo Library Usage Description: You need to provide photo album access to upload profile image Contacts Usage Description: You need to provide contact access to link and manage contacts. Asset scanning - scanning is done based on barcode or QR code attached to asset. Scan asset details are be retrive from service desk software to App.